VMwareTechnical Support Manager
Jun. 2016 - Oct. 2023Ballincollig, Cork, IrelandGSS Technical Support Manager for VMware organization, including hiring, management and professional development of support engineering staff. Designing developing and implementation processes, systems and technology, including work-flow, incident management and telephony. Provides reporting for senior management measuring the effectiveness of the technical support function. Managing and building teams of the technical support organization. Assisting VMware engineers, sales, and product marketing teams to ensure that VMware is delivering overall superior service and support to VMware customers.