CovalenTechnical Support Analyst - Uniqlo
Aug. 2019 - Jun. 2020Budapest, Hungary● Resolving IT issues for clients and being the first point of contact for the costumer
● Handling end-user calls and web queries via tools, phone, email and chat.
● Documentation and precise administration, logging of calls on the ticketing tool.
● Delegation of problems which can’t be resolved on first level to the competent Level 2 teams,
● Keep the user informed and follow-up ongoing cases
● Maintaining and improving customer satisfaction level