Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
UnisysTechnical Support Analyst - Nutreco
Jul. 2022 - May. 2023Hungary● Resolving IT issues for clients and handling end-user calls and web queries via phone and emails ● Keep the user informed and follow-up ongoing cases ● Revise and update tickets in the Spanish and English queue ● Provide support for systems as Biztalk, M3, Nutriopt, etc ● Reset all kind of password and working with Bitlocker system
CognizantSubject Matter Expert - Nike
Jul. 2021 - Apr. 2022Budapest, HungaryTasks:
● Resolving IT issues for clients and being the first point of contact for the costumer
● Handling end-user calls and web queries via tools, phone, email and chat.
● Documentation and precise administration, logging of calls on the ticketing tool.
● Delegation of problems which can’t be resolved on first level to the competent Level 2 teams,
● Keep the user informed and follow-up ongoing cases
● Maintaining and improving customer satisfaction level
CognizantCustomer Service Representative
Jul. 2020 - Jul. 2021Budapest, Hungary
CovalenTechnical Support Analyst - Uniqlo
Aug. 2019 - Jun. 2020Budapest, Hungary● Resolving IT issues for clients and being the first point of contact for the costumer
● Handling end-user calls and web queries via tools, phone, email and chat.
● Documentation and precise administration, logging of calls on the ticketing tool.
● Delegation of problems which can’t be resolved on first level to the competent Level 2 teams,
● Keep the user informed and follow-up ongoing cases
● Maintaining and improving customer satisfaction level
Intch is a Professional Networking App for the Future of WorkSee more people like Solanch on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
170125 people
16
ICT Assistant @ UNICEF
23
Junior Frontend Developer
16
Teacher trainer @ Synchronicity
33641 people
16
ICT Assistant @ UNICEF
15
Service Desk Analyst @ TCS
22
Engineering