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Work Background
Technical Support Analyst - Nutreco
UnisysTechnical Support Analyst - Nutreco
Jul. 2022 - May. 2023Hungary● Resolving IT issues for clients and handling end-user calls and web queries via phone and emails ● Keep the user informed and follow-up ongoing cases ● Revise and update tickets in the Spanish and English queue ● Provide support for systems as Biztalk, M3, Nutriopt, etc ● Reset all kind of password and working with Bitlocker system
Subject Matter Expert - Nike
CognizantSubject Matter Expert - Nike
Jul. 2021 - Apr. 2022Budapest, HungaryTasks: ● Resolving IT issues for clients and being the first point of contact for the costumer ● Handling end-user calls and web queries via tools, phone, email and chat. ● Documentation and precise administration, logging of calls on the ticketing tool. ● Delegation of problems which can’t be resolved on first level to the competent Level 2 teams, ● Keep the user informed and follow-up ongoing cases ● Maintaining and improving customer satisfaction level
Customer Service Representative
CognizantCustomer Service Representative
Jul. 2020 - Jul. 2021Budapest, Hungary
Technical Support Analyst - Uniqlo
CovalenTechnical Support Analyst - Uniqlo
Aug. 2019 - Jun. 2020Budapest, Hungary● Resolving IT issues for clients and being the first point of contact for the costumer ● Handling end-user calls and web queries via tools, phone, email and chat. ● Documentation and precise administration, logging of calls on the ticketing tool. ● Delegation of problems which can’t be resolved on first level to the competent Level 2 teams, ● Keep the user informed and follow-up ongoing cases ● Maintaining and improving customer satisfaction level
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