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Work Background
AS LatRailNetAssistant To Chief Executive Officer
Feb. 2022Riga, Latvia
Skonto Plan Ltd, SIADocument Controller
Feb. 2018 - Oct. 2021Riga, LatviaEstablish Document Control guidelines and installation documentation quality guidelines,processes and implement them within the business.Experience working with large number of projects on a daily bases.Quality control of drawings and documents to be submitted to the client and installation team before uploading them.Maintenance of internal drawing and document registers.Download of client comments and statuses,information distribution to the team.Support and guidance in the use of EDMS,DCM Procedures to the design team.Training and collaboration with design teams and production engineers to ensure successful transfer of information to site via Fielwire and general management of installation documentation. First point of contact for client Document Control.Systems used-4Project,Conject,A-Site,Apricon,Livelink,Docelite and Fieldwire.
Premium ChoiceCustomer Service Advisor
Jul. 2016 - Nov. 2017Birmingham, England, United KingdomHandling high volumes of inbound calls and e-mails as first point of contact for customers. Working towards KPI's to achieve high call quality, availability and low hold times. Dealing with general queries, resolving complaints, processing payments and arranging payment plans, carrying out document validation, performing midterm policy adjustments and problem solving to maintain customer satisfaction. Handle difficult cases and problem-solving, before escalating to management. Exercising good organizational skills, high levels of accuracy and great attention to detail. Maintain effective communication at all levels of the hierarchy in order to supply and deliver feedback. Working closely with other internal departments and ensuring that good communication is kept with external underwriting and financial partners. Keeping supervisors and managers up to date with any ongoing issues and providing timely support.
Belvoir!Property Manager
Apr. 2016 - Jun. 2016Birmingham, CentralFirst point of contact for property management queries, reporting problems. Project management of planned and unplanned works, supervision of subcontractors in order to complete jobs in a timely manner and cost effectively, quote handling and accounts. Enforce occupancy policies and procedures. Maintain timely communications with tenants and landlords.
PH JonesClient Coordinator
Aug. 2015 - Apr. 2016Birmingham, United KingdomFirst point of contact for our client and property occupiers. Managing engineer diaries, job allocations and meeting job targets in a timely manner. Investigate complaints, troubleshoot issues, coordinating access to properties and combined works with other trades. Client updates and progress reporting. Quality monitoring of defect trends, external and internal report production. Procurement of parts and materials, processing PO's & invoices. General administrative support to the team and the project manager.
J S WRIGHT & Co LtdAftercare Administrator
Jan. 2013 - Jun. 2015Establishment of new procedures, documentation and processes from inception of aftercare department. First point of contact for after sales warranty queries for the main contractor and property occupiers. Troubleshoot issues, advising the client and tenants of the first necessary actions in case of emergency. Organizing engineer job diary, act quickly and reorganize if required, documentation and materials required for the work. Completion of tasks in the system and completion of external and internal progress reports. Give presentations to clients about the services and opportunities of the aftercare department. Site visits at various stages of construction. Defect trend monitoring, quality monitoring and warranty claims and defect investigation and reporting to customers and management.
ADI Building Management SystemsTechnical Administrator
Apr. 2012 - Sep. 2012• External customer first point of contact for the business
• Full administration of client & contractor accounts
• Seek opportunities for increased profit depending on client works
• Manage planned & reactive building maintenance works
• Manage and administrate works between clients & engineers
• Research new contractors to accommodate client requirements
• Call logging, emailing, invoicing, purchasing & processing
• Liaise in person & over the phone with existing & new customers
• Use of Microsoft Office Outlook, Excel, Word & business systems
ManpowerGroupContractor at nPower
Oct. 2011 - Apr. 2012• Manage business to business customer accounts & applications
• Process new customer application details into databases
• Raise payments & produce invoices
• Research to successfully assist processing applications
Blakemores SolicitorsClient Care Assistant
Jul. 2010 - Apr. 2011• Provide admin support to management teams on claims & clients
• Use resources to collect medical & photographic evidence
• Aid investigations & liaise with police, insurance & solicitor firms
• Database input, call logging, researching, report development
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