Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
💸100%
Marketing
🗿100%
HR
Geos
Work Background
AS LatRailNetAssistant To Chief Executive Officer
Feb. 2022Latvia, RigaIn collaboration with the IT department, I developed a custom project workflow database along with comprehensive usage guidelines to enhance task and project performance, efficiency, and reporting.
• Management of the executive’s calendar and organization of meetings
• Travel planning and booking arrangements
• Preparation, editing, and archiving of documents
• Management of incoming and outgoing correspondence
• Communication with clients, partners, and employees
• Handling and protection of confidential information
• Coordination of tasks and projects as directed by the executive
• Preparation of presentations and reports
• Management of office supplies and resources
• Support with personal tasks as needed
Skonto Plan Ltd, SIADocument Controller
Feb. 2018 - Oct. 2021Latvia, RigaDocument Control Specialist | Project Coordination | Quality & Process Implementation
• Developed and implemented Document Control guidelines and installation documentation quality processes across the business to ensure compliance and efficiency.
• Supported a high volume of projects simultaneously, managing critical documentation flow with precision and consistency.
• Led quality control of drawings and documents prior to submission to clients and installation teams, ensuring accuracy and alignment with project requirements.
• Maintained and updated internal registers for drawings and documents, ensuring accurate versioning and accessibility.
• Acted as a liaison between internal teams and clients by downloading and distributing client feedback, status updates, and comments via EDMS.
• Provided training and support to design teams on EDMS platforms and DCM procedures, ensuring proper usage and adherence to standards.
• Worked closely with design and production engineers to successfully transfer technical information to site teams using Fieldwire and other platforms.
• Served as the first point of contact for client Document Control, building strong relationships and ensuring seamless communication.
• Ensured full management of installation documentation, aligning internal workflows with on-site execution.
Platforms & Systems Used:
4Projects | Conject | A-Site | Apricon | Livelink | Docelite | Fieldwire
Premium ChoiceCustomer Service Advisor
Jul. 2016 - Nov. 2017United Kingdom, BirminghamCustomer Service & Policy Administration | Problem Solving | Client Communication
• Acted as the first point of contact for customers, efficiently managing high volumes of inbound calls and emails across a fast-paced environment.
• Worked consistently toward KPIs, achieving targets for call quality, availability, and minimizing hold times.
• Handled a wide range of customer needs, including general enquiries, complaint resolution, payment processing, and setting up payment plans.
• Carried out document validation and performed midterm policy adjustments, ensuring accuracy and compliance with policy terms.
• Took ownership of complex or escalated cases, resolving issues independently where possible before involving management.
• Maintained a high standard of organisation, accuracy, and attention to detail, contributing to overall team efficiency and client satisfaction.
• Communicated effectively at all levels—keeping managers and supervisors informed of ongoing issues and team performance trends.
• Collaborated with internal departments and maintained strong communication with external underwriting and financial partners to ensure seamless operations.
• Provided timely support to colleagues and management, helping maintain a proactive and responsive service environment.
Belvoir!Property Manager
Apr. 2016 - Jun. 2016United Kingdom, BirminghamProperty Management | Tenant Relations | Project Coordination
• Served as the first point of contact for property management queries, efficiently handling issue reporting and resolution for tenants and landlords.
• Coordinated and oversaw both planned and unplanned maintenance works, ensuring projects were completed on time and within budget.
• Supervised subcontractors and vendors to ensure service quality, compliance, and timely completion of works.
• Managed quotations, approvals, and accounts, contributing to cost-effective decision-making and accurate financial tracking.
• Enforced occupancy policies and procedures, ensuring regulatory compliance and maintaining a safe, respectful living environment.
• Maintained consistent, professional communication with both tenants and landlords to address concerns, share updates, and resolve disputes effectively.
PH JonesClient Coordinator
Aug. 2015 - Apr. 2016United Kingdom, BirminghamClient Coordination | Engineer Scheduling | Operations Support
• Acted as the first point of contact for clients and property occupiers, ensuring clear and timely communication at all stages of the service process.
• Managed engineer diaries, job allocations, and monitored progress to ensure job targets were met within deadlines and service standards.
• Investigated complaints, troubleshot issues, and coordinated access to properties, including scheduling multi-trade visits for combined works.
• Provided regular client updates and progress reports, maintaining transparency and client confidence throughout project delivery.
• Monitored and analysed defect trends, supporting quality improvement through internal and external reporting.
• Managed procurement of parts and materials, and processed purchase orders and invoices, contributing to smooth project execution and budget tracking.
• Offered comprehensive administrative support to the wider team and project manager, assisting in documentation, scheduling, and communication workflows.
J S WRIGHT & Co LtdAftercare Administrator
Jan. 2013 - Jun. 2015United Kingdom, BirminghamEstablishment of new procedures, documentation and processes from inception of aftercare department. First point of contact for after sales warranty queries for the main contractor and property occupiers. Troubleshoot issues, advising the client and tenants of the first necessary actions in case of emergency. Organizing engineer job diary, act quickly and reorganize if required, documentation and materials required for the work. Completion of tasks in the system and completion of external and internal progress reports. Give presentations to clients about the services and opportunities of the aftercare department. Site visits at various stages of construction. Defect trend monitoring, quality monitoring and warranty claims and defect investigation and reporting to customers and management.
ADI Building Management SystemsTechnical Administrator
Apr. 2012 - Sep. 2012• External customer first point of contact for the business
• Full administration of client & contractor accounts
• Seek opportunities for increased profit depending on client works
• Manage planned & reactive building maintenance works
• Manage and administrate works between clients & engineers
• Research new contractors to accommodate client requirements
• Call logging, emailing, invoicing, purchasing & processing
• Liaise in person & over the phone with existing & new customers
• Use of Microsoft Office Outlook, Excel, Word & business systems
ManpowerGroupContractor at nPower
Oct. 2011 - Apr. 2012• Manage business to business customer accounts & applications
• Process new customer application details into databases
• Raise payments & produce invoices
• Research to successfully assist processing applications
Blakemores SolicitorsClient Care Assistant
Jul. 2010 - Apr. 2011• Provide admin support to management teams on claims & clients
• Use resources to collect medical & photographic evidence
• Aid investigations & liaise with police, insurance & solicitor firms
• Database input, call logging, researching, report development
Intch is a Professional Networking App for the Future of WorkSee more people like Signe on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1788363 people
24
Tutor, editor, translator, methodology designer @ Freelance (Self employed)
23
Facilitator and Teacher
15
Founder of Oahu Hike Club | Social Media Strategist | Meta Ads | Business Management
422559 people
15
HR partner| AI Trainer @ Allianz Prof
15
Actor/writer/voiceover/assistant
15
Freelance