WatermarkSenior Director Of Operations
Apr. 2020 - May. 2022New York, New York, United States• Responsible for Operational Effectiveness of the Sales, Client Success, Renewal, and Support Organizations
• Work closely with Executive Leadership and Equity Partners to establish flagship standard operating procedures for use across the portfolio
• Institute complete Order to Cash process
• Underlying systems and processes that enable revenue growth and data gathering, including deal desk and contracting, revenue systems, and cross- functional handoffs • Responsible for design, configuration, and execution of Salesforce solutions to improve user experience, increase efficiency, shorten sales cycle, and increase data reliability