U.S. Small Business AdministrationPerformance Management Analyst GS14
Nov. 2022Denver, Colorado, United StatesSupervised the enhancement and monitoring of loan systems, managing sprints, identifying vulnerabilities, and implementing repairs while overseeing development in CLS (AWS) cloud, conducting disaster recovery testing, and maintaining SQL database configurations.
Prepared 22 procurement packages with a total value of $286M toninclude, PWS, acquisition plans, market research documents, IGE for software and IT services. COR for multiple contracts valued at over $550 million, to include a call center for disasters, operations management, hardware, and software projects, reducing overall contract. Proposed cost improvement plan to reduce the cost of a SBA call center by 60%, $13M per year, through the implementation of AWS, Amazon Q, Agent Assist, and increasing the use of self-service. Optimized onboarding/off-boarding transitions using USAAccess, ABIS, CAFS and JIRA while improving communication with IT to improve the onboarding process enhancing efficiency and communication by 100%.
Managed performance for 500+ contractors, ensuring contractural compliance Managed $4.8M support services for risk management, quality assurance and audit.
Managed tech enforcement and improvement of the SBA’s loan and bond system through risk reviews, and JIRA reviews.