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Work Background
USA CompressionInformation Technology Infrastructure Manager
May. 2023Austin, Texas, United States⬧ Cultivated strategic vendor partnerships to bolster security measures and improve team efficiencies, resulting in better service to the business.
⬧ Analyzed IT infrastructure needs, implementing cost-effective solutions that consistently kept operations under budget while maintaining high-quality service levels.
⬧ Fostered cross-functional teamwork, aligning IT initiatives with organizational goals. Facilitated smooth communication between technical and non-technical stakeholders.
⬧ Anticipated future IT trends, developing proactive strategies to keep USA Compression at the forefront of technological advancements in the compression industry.
⬧ Revolutionized data management by migrating warehouse to Azure, enhancing business efficiency. ⬧ Spearheaded zero-touch Windows 11 deployment using Intune Autopilot, revolutionizing system updates and enhancing organizational efficiency.
projekt202Director of IT Operations
Feb. 2022 - Mar. 2023Austin, Texas, United States⬧ Conducted security reviews and remediations to maintain ISO27001 certificate
⬧ Spearheaded IT infrastructure overhaul, implementing cutting-edge solutions that boosted project completion rates and streamlined operations significantly.
⬧ Drove cost reduction initiatives through strategic vendor management and contract optimization, achieving substantial savings in operational expenses.
⬧ Engineered integration between Jira and intranet, enhancing ticket visibility and improving cross-functional collaboration and efficiency.
⬧ Led post-merger integration, harmonizing IT systems and processes across multiple entities, ensuring seamless operational continuity.
⬧ Fortified cybersecurity measures, implementing robust protocols and conducting thorough audits to maintain ISO27001 certification.
⬧ Implemented automation solutions using diverse tools, significantly reducing user errors and improving process efficiency.
Whole Foods MarketSenior Solutions Specialist
Oct. 2018 - Feb. 2022Austin, Texas, United StatesBuild, configure, and support all hardware and infrastructure for Whole Foods retail stores NCR Relationship Manager
● Stay in communication with NCR relating to problem management and code fixes
● Work closely with NCR to determine the best deployment solution for code that has been delivered
● Responsible of making sure that NCR is delivering what is expected and that is in a timely manner Self-Checkout
● As the engineering lead, I am not only responsible for getting new code and changes out to the SCO in production – but am also the front line when there are problems that come to retail engineering
● Work with NCR local support staff as well as NCR engineers to determine the best solution. At times, I do write my own code to bandage the problem until a more permanent code fix can be delivered.
● Designed a new process for delivering images to the SCO using AWS as the storage. This process is up to 30x faster than the previous process that relied on a single jump host that was sitting in the Austin data center AWS Solution Architecture
● Responsible for all AWS projects that come to retail engineering
● Mentor the other members of my team as they start working in AWS and provide oversight to their projects
● Am the technical as well as the project leader for AWS projects Amazon Projects
● Have played various roles concerning Amazon projects. Solution architect, integration engineer, and project / oversight leadership Non-project related
● I took on the role as the onboarding leader for my team. When new employees or contractors start, I take them under my wing and make sure they have what they need, that they are in the proper AD groups, that they have the software they need to be successful, and to start the tribal knowledge transfer of WFM
● Provide oversight and expertise to my team, and other teams, on many projects and assignments
● Lead technical training for SCCM, R10, SCO, AWS, GIT, and PowerShell
Critical Design AssociatesSenior Consultant
Jun. 2017 - Sep. 2018Lancaster, Pennsylvania, United StatesUser end-point management consultant / Architect ● Architecture to support greater than 10,000 physical and virtual endpoints
● Work with all business units to understand their challenges and suggest solutions
● Design and present proof of concept demos ● Analyze current state of the environment and provide a future state that is scalable and adaptable to the customer Microsoft Solutions
● SCCM Architecture
● Active Directory management
● Group policy management Ivanti Solutions
● User Workspace Manager (formerly AppSense) architecture, configuration, and deployment
● FileDirector
● Endpoint Manager (formerly LANDesk Management Suite)
● Device Control (formerly Lumension)
● Patch for SCCM (formerly Shavlik)
● Patch for Windows Server (formerly Shavlik) Security Solutions
● Bromium Secure Platform
● Carbon Black Defense
AscensionSenior Desktop Engineer
Jul. 2016 - Aug. 2017Austin, Texas, United States• Developed and oversaw team of deployment engineers that precisely maintained and optimized environment for
14,000+ end users with 100% customer satisfaction rating
• Briefed executives on team performance record which included 100% of tickets satisfactorily closed within SLA and
all project deadlines met or exceeded during tenure
• Collaborated with enterprise architects to review new technical solutions, projects and modifications
Dell TechnologiesSenior Consultant
Nov. 2010 - Jul. 2016Austin, Texas, United StatesIT Services delivery consultant Microsoft Solutions
● Windows 7 and 10 deployment optimization using the Deployment Toolkit, Operating System Deployment (SCCM), KACE, Altris, and Dell Automated Deployment
● SCCM architecture, optimization, and implementation
● Active Directory/Group Policy migration
● Azure AD
● Office 365
● Intune
● Active Directory Federated Services
● Windows desktop/profile migration
● Microsoft Desktop Optimization (App-V and Med-V primarily)
● Application compatibility assessment and remediation (ACT, App-DNA) Cloud Computing Solutions (Public and Private)
● VMware ESXi, VSphere, View, ThinApp architecture and implementation
● Citrix PVS, XenServer, XenDesktop, XenApp architecture and implementation
● Hyper-V architecture and implementation
● Wyse WSM, WDM architecture and implementation
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