Serena Bramante - IT Recruiter, Eviden

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Network Power<100 people

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United Arab Emirates

Work Background

AtosInformation Technology Recruiter for Spanish Market

Dec. 2022Sofia, Sofia, Bulgaria

EvidenInformation Technology Recruiter for Spanish Market

Dec. 2022Sofia, Sofia, Bulgaria · HybridWorking in Eviden - an Atos Business - In charge of SAP vacancies for Spanish Market

AtosInformation Technology Recruiter for Italian Market

Nov. 2021 - Dec. 2022Sofia, Sofia, BulgariaManage the end-to-end recruitment process from requisition approval to offer acceptance Behave as innovator into strategies for identifying, attracting and engaging with the best talents, from branding and events, to sourcing and referrals Build up effective working relationships with various remote Hiring Managers Identify key sourcing strategies using expert knowledge of labor market, competition and external talent Build and maintain effective networks to improve transparency and attract top quality candidates from the IT space

Entain AustraliaRisk Associate

Feb. 2021 - Oct. 2021Sofia, Sofia, BulgariaLiaise with players on account related issues, resolving problems and ensuring high levels of customer care; Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems; Analyze records of Affiliate accounts, to ascertain whether there are any irregularities; Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care; Investigate financial irregularities on accounts; Work with colleagues in other departments to resolve account-related issues and prevent fraud; Help maintain quality control and customer care through analysis of player contact; Investigate risk issues relating to third party processors; Check gaming histories and transaction histories, to prevent financial fraud and gaming irregularities, Investigate financial fraud pattern.

Paysafe GroupCustomer Relation Executive

Jul. 2019 - Feb. 2021Sofia, Sofia, BulgariaSkrill, Digital Wallet and cryptocurrency - Handle requests from customers, internal departments & other stakeholders; Handle customer's initial verification by considering, requesting and processing verification documents; Cooperate with internal counterparts to ensure timely resolution of customers’ requests and problems; Provide high-quality service to achieve and uplift customer satisfaction and establish a long-term business relationship; Provide support to management and take ownership to drive process and service enhancement; Keep the team abreast of the changes in the latest operational guidelines and policies.

ConcentrixCustomer Contact Representative

Jul. 2018 - Jul. 2019Sofia, Sofia, BulgariaTripAdvisor Project - Handling of bookings and travel planning. Advertisement of rental properties and advisory of property rental on touristic markets Managing customers queries via email and over the phone about bookings and issues which might occur during the reservation and the stay. Helping the users to navigate on Trip Advisor website, clarifying TripAdvisor guidelines related to reviews in order to rate the travel experience. Managing social media posts on Facebook and Twitter platforms, providing fast resolution in case of booking cancellation and refund policies. Taking care of the different stages to apply for the Certificate of Excellence, which is one of the core business of Trip Advisor.

Focus - European Center for Development Erasmus Plus, Evs project

Oct. 2017 - Oct. 2018Pazardzhik, BulgariaI have joined this EVS project to work with disadvantaged people. There were two projects on going in Pazardjik: one was implemented in a center for people with disabilities and the second was in a marginalized school for Roma children, where I supported school and extra school activities. Both experiences have changed my life totally, I have learned so much about people vulnerabilities, about the reality of working in a no profit association, with the aim of local development, organizing initiatives to promote the value of Integration and solidarity and all was possible thanks to Erasmus+ project which is financially supported by European Union.

Anolf SiracusaItalian teacher for foreigners

Mar. 2017 - Oct. 2017SiracusaThis project was the first I have worked in, after my bachelor degree, it helped me to know the reality of refugees and specially for unaccompanied minors and how the migrants' hotspot are organized. I was in charge of the Italian classes, teaching to different language groups (manly coming from Sub-Saharan Africa) and I have experienced which are the main challenges in terms of learning but also about work integration and socialization. Institutions have a key role in sharing the information and supporting people. It was a great experience to understand how important is having a clear communication and self motivation, because, even though the resources were few, the group I was working with, was full of energy and ideas. It was for me a great experience to learn and to see how powerful is the cooperation and have a skilled team to work with.

Sheraton Hotels & ResortsPayroll Assistant

Aug. 2016 - Feb. 2017Milano, Lombardia, Italia- Gestione e Amministrazione del personale: gestione operativa delle assenze e delle presenze, - Gestione delle comunicazioni aziendali, tra funzioni differenti e del personale, - Supporto operativo nel controllo e nella distribuzione delle buste paga mensili, - Gestione dei contratti di assunzione e cessazione, - Supporto nelle attivita' di selezione del personale, - Screening dei curricula e supporto durante i colloqui per finalizzare le candidature.

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