HSBCSVP, Senior Account Manager
Mar. 2018 - Oct. 2020Buffalo, New York, United StatesPromoted to main regional HSBC hub to take on broad range of responsibilities for US, North America and global Sales/Client Management & Training initiatives. These included internal and external Communications & Curriculum Design, evolving Product Enhancement and external Partnerships, Cross-border Collaboration, Coordination & Promotion, Client and Staff Training and Complex Project Management. Key responsibilities surrounded Global Liquidity & Cash Management client & staff feedback reporting, best practice publication sharing, creation and delivery of staff, executive management and client-facing training on core industry, sales and product skills & emerging topics (Cyber/Fraud Awareness, Global Account Opening, Domestic/International Payments, Emerging Currencies & Payment Rails, Account & Transaction Protection products, Fintech/Banking Partnerships) Trained as an HSBC expert in Corporate Sustainability/ESG as well as high-level Personal Development/Coaching (Leaders as Teachers)