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Work Background
Top Shelf Business ConsultingBusiness Strategist
Jan. 2010Greater Seattle AreaTop Shelf has served over 50 companies in various capacity advising on strategy, operations, marketing, business development, and process management.
Pure Joy JournalismOwner/Operator
Feb. 2008 - Dec. 2010Greater Seattle AreaFreelance writer for lifestyle and human-interest genres. Publications: WA Magazine: 100k readership with 25k print editions throughout retailers and bookstores.
WA Tasting Room: 50K readership with subscribers in 25 states.
Showcase Magazine: 70K+ readership.
Thurston Talk: 20K+ readership.
Northwest Travel: 100K+ readership.
South Sound Woman Magazine: 10K+ readership
Price AssociatesBusiness Strategist
Jun. 2023 - Dec. 2023Boise Metropolitan AreaWe work as strategic partners with our clients, providing a variety of talents, perspectives and thought leadership. Our advisors work together to provide maximum value and growth for companies—providing a complete solution for the whole organization. Our mission is to help leaders and their organizations fulfill their vision by solving problems, identifying and pursuing opportunities, enhancing learning, and managing changes in people, strategy, innovation and leadership.
Chicago TitleSales Executive
Feb. 2020 - Sep. 2022Greater Seattle AreaIn this job role, I am conducting comprehensive market research to identify selling possibilities and evaluate customer needs. Major Duties:
Providing sales and strategic planning services to real estate/lending organizations and individuals, developing financial planning models for clients, securing results, and driving business, and performing multiple business development activities to drive new business.
Key Accomplishments:
• Increased business by 6% within first year by creating territory marketing campaigns.
• Expanded 200% territory revenue within one year by providing top- notch services.
• Cultivated and fortified relationships with over 800 clients and increased excellent customer service encounters.
Puyallup/Sumner Chamber of CommerceBusiness Development/Project Manager
Dec. 2017 - May. 2018Puyallup, WashingtonDuring this tenure, I was asked for identifying and developing new business opportunities to increase brand presence. Major Responsibilities:
Supporting CEO to enhance chamber operations, market chamber, recruit new members, fulfilling future member service needs, creating next generational operational strategies and plans aimed at modernizing and upgrading software, marketing, website, and internal systems as well as several processes while serving as an internal strategist, providing best advice and recommendations to management by evaluating complex data, and devising/executing chamber of commerce's new 3-year plan through close collaboration with senior executive and cross-functional internal chamber teams.
Key Accomplishments:
• Reduced 50%-member attrition by designing and executing latest processes.
• Enhanced productivity and efficiency by leveraging best business practices and scientific management principles.
• Boosted membership by 25% in three months and minimized collections issues by 100% through recreation of website.
• Increased membership by 16% within first 60 days and improved chamber's approach of managing business to accomplish future membership needs by formulating change management and system improvements strategic initiatives.
Pacific Service CenterProject Manager
Apr. 2016 - Jun. 2017Portland, Oregon AreaDuring this period, I was overseeing projects for Portland's largest independent full spectrum fleet servicing company. Major Responsibilities:
Collaborating with a chief executive officer to improve operational efficiency, minimize costs, and increase profitability, performing a thorough analysis of inventory services operations as well as identifying areas for improvement, developing/implementing 5S labeling system and latest standards operating procedures (SOPs) within production areas, supervising three team members to improve performance, and managing a three-member team and fostered teamwork across all departments.
• Minimized 14% material costs and generated annual savings of more than $600K.
• Increased 95% capture revenues and optimize workflow by using the latest billing process.
• Boosted 10% productivity by designing thelatest and most innovative supply chain management system.
• Streamlined billing process by utilizing in-depth knowledge of Lean practices and KPI reporting tools.
• Created just-in-time inventory for 1.5 million parts and reduced needless spending and damage by 500k.
• Improved training materials and invoicing from 40% to 80% within 60 days through implementation of strategic planning.
A&R SolarBusiness Development and Marketing Manager
Jun. 2014 - Dec. 2014Seattle, WashingtonLaunched multifaceted industry awareness, product education, and business development strategies responsible for increasing sales by 48% in one year; securing an agreement to become the exclusive solar installation provider for Suncadia Community; and producing a continuous pipeline of new sales. Achievement & Accomplishments:
• Cultivated trusting client relationships and product loyalty using a three-pronged encompassing initial check-in, follow-up call to ensure clients received reimbursement, and a post-installation follow-up to certify 100% customer satisfaction.
• Increased efficiency across by consolidating territories for each Sales Representative.
Sound Family MedicineBusiness Development and Marketing Manager
Nov. 2013 - Jun. 2014Puyallup, WashingtonCollaborated with the CEO, CFO, and Board of Directors to define and implement long-term strategic goals responsible for achieving the company’s mission to improve market position and expand.
Achievement & Accomplishments:
• Completely modernized and rebranded the medical practice; developed key customer relationships; and dramatically increased community presence.
• Developed and implemented standard operating procedures responsible for improving the patient experience and increasing patient satisfaction scores.
• Generated over $200K in new quarterly revenues using extensive market research, use of targeted focus groups, and improved sport’s physical scheduling.
• Increased year-over-year revenues by at least 12% by expanding the outreach campaign, launching a robust social media campaign, and improving the website to educate the community about the importance of health physicals.
• Created a new on-site Occupational Medicine Program purchased by Pierce College, Bonney Lake Police Department, Goodwill, and Western Institutional Review Board.
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