Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
MrBitSales Account Manager
Apr. 2024Bucharest, Bucharest, Romania
ARRISE powering Pragmatic PlayQuality Control Specialist
Jun. 2022 - Mar. 2024Sofia, Sofia City, Bulgaria• Performing livestream casino tables monitoring to ensure quality assurance in terms of games rules and regulations;
• Review and evaluate dealers, presenters/host performance according to the set standards;
• Keeps abreast of changes to policies and procedures related to the line of work;
• Prepare daily/weekly/monthly reports to communicate outcomes of quality assurance
testing activities;
• Identify training needs and suggest training interventions to meet quality standards;
RetargetingCustomer Success Specialist
Apr. 2019 - Aug. 2021Sofia, Bulgaria- Harvesting and onboarding new customers for the SAAS platform
- Implementing the software with customer's webstore;
- Set up, implement and optimise digital marketing campaigns across multiple platforms - Facebook, Instagram, Google Ads for the customers;
- Performance monitoring of marketing campaigns;
- Performed monthly reports and analysis on all major KPIs to meet business objectives;
- Coordinated all digital marketing content, campaigns and activities with clients;
- Developed creative marketing strategies for small and large online stores.
Sutherland Global ServicesConsultant Business Applications
Jan. 2015 - Jan. 2019Sofia• Customer Support Representative with English; • Guided customers through the process of activation of the subscription;
• Assisting in configuring devices with email and other cloud products;
• Full support in migrating from another platform to the G Suite Cloud;
• Helped customers in creating Google Sites and mapping the sites;
• Identifying customers’ needs, researching every issue and providing solutions;
• Documenting symptoms and troubleshooting steps clearly in the database;
• Internal audit of other agent’s cases, in order to assure all procedures and legal requirements are met.
Political Party Agrarian Union "Alexander Stamboliiski"Coordinator
Feb. 2014 - Dec. 2015Sofia• Full administrative support to the Chairman and the members;
• Coordinating the participation in the elections;
• Event organisation;
• Travel organisation.
GRUPPO CEPUStudents Recruiter
Oct. 2013 - Feb. 2014Sofia
Action Global CommunicationsAccount Executive
Oct. 2012 - Apr. 2013Sofia• Manage the execution of different client PR project • Develops media relations and contacts
• Writes press releases and feature articles
• Prepares interview briefs
• Assists in organizing client/media events
InditexHR Specialist
Jan. 2010 - Jun. 2011Sofia• Recruiting;
• Labor Contracts;
• Payroll;
• Collecting Employees dossiers;
• Connection with the Authorities;
The Franchise Co - Bulgaria SAProject Support Coordinator
Oct. 2008 - Dec. 2009Sofia• Project coordinating (5aSec Bulgaria, OTTO);
• Market analysis and research;
• Compose Operations Manual;
• Collecting and handling/managing financial data (monthly turnover, daily costs, monthly expenses etc.);
• Translate/ interpret in and from English.
Intch is a Professional Networking App for the Future of WorkSee more people like Rusalina on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
272055 people
19
Product Support Manager @ Oracle
27
Receptionist @ UMEX SA
15
HRBP
45056 people
17
Quality Manager @ Infosys BPM
16
Consultant @ NTT DATA Romania
17
Administrator @ Vsp Data Ro