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Work Background
MrBitSales Account Manager
Apr. 2024Bucharest, Bucharest, Romania
ARRISE powering Pragmatic PlayQuality Control Specialist
Jun. 2022 - Mar. 2024Sofia, Sofia City, Bulgaria• Performing livestream casino tables monitoring to ensure quality assurance in terms of games rules and regulations;
• Review and evaluate dealers, presenters/host performance according to the set standards;
• Keeps abreast of changes to policies and procedures related to the line of work;
• Prepare daily/weekly/monthly reports to communicate outcomes of quality assurance
testing activities;
• Identify training needs and suggest training interventions to meet quality standards;
RetargetingCustomer Success Specialist
Apr. 2019 - Aug. 2021Sofia, Bulgaria- Harvesting and onboarding new customers for the SAAS platform
- Implementing the software with customer's webstore;
- Set up, implement and optimise digital marketing campaigns across multiple platforms - Facebook, Instagram, Google Ads for the customers;
- Performance monitoring of marketing campaigns;
- Performed monthly reports and analysis on all major KPIs to meet business objectives;
- Coordinated all digital marketing content, campaigns and activities with clients;
- Developed creative marketing strategies for small and large online stores.
Sutherland Global ServicesConsultant Business Applications
Jan. 2015 - Jan. 2019Sofia• Customer Support Representative with English; • Guided customers through the process of activation of the subscription;
• Assisting in configuring devices with email and other cloud products;
• Full support in migrating from another platform to the G Suite Cloud;
• Helped customers in creating Google Sites and mapping the sites;
• Identifying customers’ needs, researching every issue and providing solutions;
• Documenting symptoms and troubleshooting steps clearly in the database;
• Internal audit of other agent’s cases, in order to assure all procedures and legal requirements are met.
Political Party Agrarian Union "Alexander Stamboliiski"Coordinator
Feb. 2014 - Dec. 2015Sofia• Full administrative support to the Chairman and the members;
• Coordinating the participation in the elections;
• Event organisation;
• Travel organisation.
GRUPPO CEPUStudents Recruiter
Oct. 2013 - Feb. 2014Sofia
Action Global CommunicationsAccount Executive
Oct. 2012 - Apr. 2013Sofia• Manage the execution of different client PR project • Develops media relations and contacts
• Writes press releases and feature articles
• Prepares interview briefs
• Assists in organizing client/media events
InditexHR Specialist
Jan. 2010 - Jun. 2011Sofia• Recruiting;
• Labor Contracts;
• Payroll;
• Collecting Employees dossiers;
• Connection with the Authorities;
The Franchise Co - Bulgaria SAProject Support Coordinator
Oct. 2008 - Dec. 2009Sofia• Project coordinating (5aSec Bulgaria, OTTO);
• Market analysis and research;
• Compose Operations Manual;
• Collecting and handling/managing financial data (monthly turnover, daily costs, monthly expenses etc.);
• Translate/ interpret in and from English.
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