Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Finicity, a Mastercard CompanySenior Technical Program Manager
Aug. 2021Salt Lake City Metropolitan AreaGuided cross functional technology teams items located throughout the world through global expansion of Finicity's open banking platform. Stood up AWS instances of the full technology stack in 3 countries. Each region with its own standards and operations to meet regulatory requirements.
eBayTechnical Project Manager and Scrum Master
Oct. 2020 - Aug. 2021Salt Lake City Metropolitan AreaLed cross functional team through the custom implementation of vendor product for Artificial Intelligence and Natural Language Understanding. Managing timeline, budget, andKPI's to deliver customer facing chat bot interface for an improved customer experience. Established and executed Stakeholder reviews, VP level discussions, Standup's, Sprint Planning, Backlog grooming, and Retrospectives.
Fidelity InvestmentsProject Manager – Cybersecurity/Business Collaboration
Mar. 2014 - Sep. 2019Salt Lake City, UTMost recently, I was selected to design and manage a process to facilitate collaboration between enterprise cybersecurity and business units impacted by system changes. In this capacity, I led several multimillion-dollar cybersecurity projects with cross-functional teams of up to 200+ business/IT resources. Additionally, I directed incident resolution, obtained release approval from the Change Advisory Board, and mentored junior staff. While serving in this role, I enhanced company testing efforts by establishing a coordinated release schedule for cybersecurity and application teams responsible for 150 applications. Additionally, I accelerated releases to production by reducing testing time from one month to two weeks per environment. Also notable, I championed Agile Scrum within the organization and trained business, IT, and cybersecurity resources on its effective use. Subsequently, I managed the Scrum of Scrum team, created install plans, and mitigated business disruption of new functionality or enhancements.
Fidelity InvestmentsProject Manager – Cyber Security Tool Migration
Oct. 2012 - Mar. 2014Salt Lake City, UTAfter my success at Interbank FX, I was recruited to lead a multimillion-dollar project to migrate Fidelity’s cybersecurity tools and platforms into a secured, highly confidential environment. While managing this initiative, I led the global project planning with a cross-functional team from the USA, Ireland, and other areas. Additionally, I developed the operational training strategy and facilitated end user training for the new environment, tools, and functionality By partnering with business, security, and IT stakeholders, I successfully migrated 150 cyber security employees to a new, confidential environment and implemented a role-based access structure to improve security and internal controls. As a result, the project enhanced the overall security for all of Fidelity’s customers.
IBFX Inc.Product Manager
Jul. 2011 - May. 2012Salt Lake City, UT
In 2011, I was selected to lead the design and development of products and enhancements for the foreign exchange (forex) market from concept to launch. While serving in this role, I led a team of 8+ software engineers, web developers, and technical administrators. During this time, I decreased development costs by implementing best practices and prioritizing high-ward/low-risk products and enhancements. Also notable, I championed and utilized Agile delivery methodologies to improve speed, reduce costs, and enhance product quality. Equally important, I recruited, hired, and led a mobile development team to create and rollout mobile trading solutions for stock options and forex.
Interbank FXIT Operations Service Manager
Sep. 2009 - Aug. 2011Salt Lake City, UTIn 2009, I was recruited to lead support for Interbank FX’s forex trading platform. During this time, I managed 24/7 application support, led a team of six, and oversaw all technology projects in addition to managing the multimillion-dollar budget, vendor relations, purchasing, and contract review. Additionally, I ensured compliance to CFTC and NFA by managing all technology audits and recommending process changes as needed. While serving in this role, I saved $240K annually by leading the $3M Data Center Relocation Project to move the data center from Utah to New York. Also notable, I led the technology aspects of a company-wide office move in order to minimize downtime and ensure a seamless transition.
Play N Trade Franchisee Inc.Director of Technology and Operations
Feb. 2004 - Sep. 2009Newport Beach, CAIn 2007, I was promoted to create and execute the technology and operations strategy to support the company’s exponential, 1,926% growth. In this capacity, Using three direct reports I managed all aspects of technology and operations and led mission-critical projects from concept to go-live to grow the company from 10 to 250+ stores within two years.
Fidelity National FinancialSenior Support Representative
Jan. 2003 - Mar. 2004Santa Ana, CASupport operations and with calls on server, email and all the enterprise tools for this company.
Penske Truck LeasingNetwork Administrator
Mar. 1998 - Nov. 2003Brea, CAManged the internal network for the administration services and desktop support
Intch is a Professional Networking App for the Future of WorkSee more people like Christopher on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
650037 people
17
Assistant manager
16
Customer service specialist
15
Human Resources @ UB Greensfelder
61450 people
17
Sr Director, Customer Support
16
Business Analyst @ Belushi Pro Services
32
Customer service process, vendor management, leadership development expert