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PDI TechnologiesProduct Manager
May. 2024Slovakia · Remote
Revelator Ltd.Senior Product Manager
Dec. 2023 - May. 2024Remote
PDI TechnologiesSenior Product Owner
Jun. 2022 - Dec. 2023Kosice, SlovakiaAs a Senior Product Owner, I lead cross-functional teams to develop high-
quality software products utilizing Agile and Waterfall methodologies. I
develop and execute product roadmaps, define product vision and strategy,
and coordinate project planning activities to achieve timely delivery of
products. Collaborating with development teams, UX/UI designers, and QA teams, I
ensure successful product development, delivery, and post-launch support. I
conduct regular product reviews, gather and analyze customer feedback, and
use insights to drive product improvements and new product development.
Moreover, I accommodate leadership in product management by identifying
market opportunities, defining product requirements, and prioritizing
product features based on customer needs and business objectives. Despite
having limited technical knowledge about coding, I actively participate in
design sessions for development, contributing to the team's designs and
architecture from a high-level perspective.
PDI TechnologiesProduct Owner
Jun. 2021 - Dec. 2023Kosice, SlovakiaAs a senior product owner for PDI’s Marketing Cloud Solutions department we develop our customers application, web pages, and their loyalty reward programs. As a Senior Product Owner I am currently and have been managing the integration with large third party systems with our applications. Some of the third party systems were customer facing and some are our own internal upgrades. Responsibilities:
* Requirements gathering and analysis as well as providing my own recommendations on how we should develop new features. * Managing projects that focus on upgrading or changing our internal systems and processes. There is a significant amount of communications and dealing with stakeholders during these projects. * Managing teams and their budgets to ensure that the delivery of the projects are delivered within their designated time and budget.
* I managed teams that operate in Waterfall as well as in Agile methodology.
e-CoachProject Manager
Jan. 2021 - Dec. 2021Kosice, SlovakiaAs a consultant for the CEO of e-Coach, a new educational software seeking initial financing, I prioritized the product roadmap, secured seed funding, and conducted market research to help them achieve their goals. I managed and prioritized the product backlog, planned the roadmap for the next year, and showcased goals and plans to potential investors, while translating business requirements into development tasks for efficient development. I also conducted market and competition research to identify potential business improvements to add to the roadmap. Being the first point of contact for potential investors, I explained the value of the software to potential customers, steering the acquisition of seed funding. Through my efforts, I secured five meetings with potential investors, resulting in two promising meetings with potential funding
opportunities. Responsibilities: * Managing and prioritizing the product backlog. With planning the Road Map for the product for the next year, as well showcasing our goals and plans to potential investors. * Translating business asks for development tasks for developers. Gathering requirements, understanding business ask, and explaining the requirements and business ask developers to ensure the most efficient development. * Doing market and competition research to add potential business improvements to our road map. * Acting as the first point of contact for potential investors. Where I explain the whole software and what value it brings to our potential customers.
GymBeamProduct Owner
Oct. 2020 - May. 2021As a product owner for one of the largest e-commerce stores in Central Europe, I managed a team of developers focused on warehouse monitoring systems, integrating with 3rd party systems, and logistics applications used internally. I focused on implementing new payment gateways and delivery systems, integrating with financial institutions and government systems, while managing applications used in the warehouse. One of my key accomplishments was integrating with the Ministry of Finance in multiple countries, upgrading the system to a newer Magento system, and integrating with multiple delivery services across Europe. I collected requirements and performed initial analysis to determine what needed to be done, what systems would be impacted, and which stakeholders needed to be informed. To improve project management, I guided Scrum ceremonies due to the lack of a Scrum Master in the organization, and discussed the most important requirements for the CTO, CEO, COO, and CFO on weekly calls, reprioritizing the backlog based on the team's input to deliver high-quality software
products. I also trained and hired new business analysts to our organization, ensuring
we had the right team to achieve our goals. Tasks Included:
- Requirements gathering as well doing initial analyzation to determine what needs to be done, what systems will be impacted, and to determine which stakeholders need to be informed. - Trained and educated new business analysts in our organizations. - Discussed on weekly calls with our CTO, CEO, COO, and CFO the most important requirements for their divisions and re prioritized backlog on their inputs.
- Gather customers and users feedback on our system. Analyzed the results and created new users stories for our development team.
- Lack of SCRUM Master in our organization also meant that I lead most of Scrum ceremonies.
Wirecard SlovakiaProduct Owner
Nov. 2019 - Sep. 2020Košice, Košice Region, Slovak RepublicAs a specialized Product Owner in the Payments sector, I spearheaded the analysis and implementation of frontend gateway upgrades, legislative standards, and multiple alternative payments using Agile methodology. My work resulted in supplying over 20+ payment methods to customers with a
designable frontend integration. I prioritized requirements for future projects, served as the first point of contact for developers and project managers, created user stories for the development team, and presented new development to stakeholders. In addition, I researched and developed individual improvements for the frontend gateway to implement new features and improvements. I planned development work with other teams to ensure the delivery did not block other teams or cross-functional collaborations, while serving as the first point of contact for current frontend gateway and all future development projects, ensuring transparent communication and efficient project management.
Key responsibilities included:
- Analysis of the potential impacts of the planned changes on the frontend processing gateway.
- Collected and prioritized requirements for future projects, which included being the first point of
contact for developers and project managers, creating user stories for the development team, and
presenting our new development to the stakeholders.
- I served as the first point of contact on our current frontend gateway and any future development
projects have to be discussed with me
- Planned development work with other teams to ensure that our delivery does not block other teams. - I initially analyzed the requirements for large scale projects that business required, but also developed my own individual improvements for our frontend gateway.
NATEKProject Implementation Manager
Jun. 2019 - Nov. 2019Košice, Košice Region, Slovak RepublicAs part of a virtual team, I managed the connection of network services for customers worldwide, collaborating with account teams, international specialists, customers, and suppliers. My exceptional performance was recognized with the Employee of the Month award within the first few months of working. I organized and managed the upgrade process of VPN and VoIP systems for some of the largest companies in the United States, enhancing network connectivity and communication. I served as the first point of contact for stakeholders and handled large escalations to ensure smooth project delivery. I secured the delivery of hardware, installation, and scheduling of specialists, all within budget. In addition, I managed escalation and emergency situations, ensuring customer
satisfaction and loyalty. Key responsibilities included:
- The management of upgrade process of VPN systems and VoIP systems for some of the largest companies in the United States.
- I was the first point of contact for inquiries, updates, and support for all stakeholders.
- Ensuring a smooth process of project delivery to our clients including the handling of large
escalations when necessary.
- I ensured the delivery of hardware, the installation and the scheduling on specialists.
- I ensured that the project be delivered in a timely manner and within budget.
- Escalation and emergency situations were managed and handled by me to ensure that our customers are satisfied.
Milan LesnakFinance Assistant, Political Campaign of Milan Lesnak
May. 2018 - Oct. 2018Slovak RepublicUpdated financial spreadsheets with daily transactions;
Tracked and reconciled bank statements; Provided administrative support during budget preparation.
Milan LesnakTeam Leader, Political Campaign of Milan Lesnak
May. 2018 - Oct. 2018Slovak RepublicTrained a team of individuals, which were trained as first contact with potential voters
Managed the teams’ workings hours, daily success statements, and wages Provided feedback to the candidate, and aided to reshape some key political points.
CallQuestCustomer Service Representative
Apr. 2018 - Oct. 2018Slovak RepublicAs a sales representative, I utilized advanced communication skills to manage high-volume sales leads and calls in a fast-paced call center environment, resulting in effective customer service. I recorded all conversations in the call center database in a clear and concise manner, maintaining accurate records and facilitating effective communication among team members. I operated closely with my team members to achieve qualitative and quantitative targets for strong team performance and goal attainment. I continuously assessed call center processes and communication strategies to identify areas for improvement and implemented best practices that enhanced efficiency and customer satisfaction.
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