Romina Lamé - CAO - Business & Management Consultant- Start up owner, RAD LUXE / SAFIR GLOBAL

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Work Background

Safir Global DMCCGeneral Manager Administration

May. 2022Dubai, United Arab Emirates · HybridOperational Leadership: Introduced innovative methods and systems, reducing turnaround time. Streamlined processes for enhanced efficiency and productivity. Resource Management: Analyzed market trends and competitor activities to create competitive advantages. Developed and maintained customer and supplier relationships. Financial Oversight: Monitored financial performance, set budgets, and controlled expenses for long-term growth. Achieved financial stability while promoting organizational growth. HR Management: Tracked employee attendance and punctuality, addressing issues proactively. Coached and mentored personnel, maximizing productivity. Strategic Planning: Implemented operational strategies, building customer and employee loyalty. Drove year-over-year business growth through strategic vision. Goal Achievements: Built and managed a team of 13 employees covering 7 different departments. Successfully established new business activities and obtained necessary licenses. Planned and executed marketing strategies for 3 different projects. Effectively handled company legal cases.

Safir Global DMCCAdministrative Office Specialist

Mar. 2021 - May. 2022Dubai, United Arab Emirates · HybridOffice Management: Created and maintained efficient administrative processes. Ensured accuracy and efficiency in administrative tasks. Calendar and Schedule Management: Facilitated timely delivery of special projects to meet objectives. Effectively managed schedules and appointments. Communication: Managed phone and email correspondence. Handled incoming and outgoing mail and faxes. Customer Relations: Built and maintained excellent customer relationships. Accommodated unusual requests to enhance customer satisfaction. Documentation and Data Entry: Managed filing systems and completed clerical tasks. Ensured data accuracy and accessibility. Goal Achievements: Successfully managed the opening of a new office in Dubai. Organized the "First Global Summit" event for SAFIR Global DMCC. Maintained office finances within a budget for 6 consecutive months. Managed customer service and relations, serving 500 thousand customers independently for 6 months.

EmiratesInternational Flight Attendant

Oct. 2019 - Nov. 2020Dubai, United Arab EmiratesSafety Procedures: Ensure in-flight safety through briefings, equipment demos, and protocol adherence for passenger and crew security. Passenger Service: Provide top-notch customer care from boarding to meal service, attending to passenger needs. Cabin Preparation: Ready the cabin pre-flight with cleanliness, supplies, and safety checks. Emergency Response: Swiftly address in-flight emergencies, including turbulence, medical situations, and security issues. Crew Coordination: Collaborate with crew members and the flight deck team for smooth operations and issue management. Passenger Assistance: Aid special-needs passengers, like minors, seniors, and those with medical requirements. Conflict Resolution: Handle passenger issues diplomatically for a positive cabin environment. Security Measures: Enforce security procedures, verify identities, and maintain vigilance. Cultural Sensitivity: Interact considerately with diverse passengers. Continuous Training: Stay current on safety, service, and policy updates. Cabin Clean-Up: Post-flight, assist with cabin cleanup and restocking. Professional Appearance: Maintain a polished, uniformed look. Teamwork: Foster a collaborative, excellence-driven work environment.

Teleperformance GreeceACCOUNTS MANAGER | Microsoft International Representative

Sep. 2018 - Jun. 2019Athens, Greece · On-siteClient Relationship Management: I nurture enduring relationships with key clients, serving as their primary point of contact for inquiries, issues, and escalations. Account Management: I oversee a client portfolio, ensuring their needs are met and identifying upselling opportunities for Microsoft products and services. Customer Support: I deliver exceptional support, promptly resolving inquiries and ensuring client satisfaction through collaboration with technical teams. Product Expertise: I stay current with Microsoft's offerings to provide informed solutions that align with client needs. Contract Oversight: I manage client contracts, renewals, and negotiations, ensuring clients understand commitments and benefits. Sales Assistance: I collaborate with the sales team, assisting with proposals, quotations, and presentations. Issue Resolution: I proactively address client concerns, working with internal teams to implement solutions and prevent future issues. Data Analysis: I analyze client usage data and feedback to identify trends, areas for improvement, and potential enhancements. Reporting: I generate regular reports on account status, encompassing metrics, revenue forecasts, and client satisfaction. Training and Education: I educate clients through training sessions and workshops on maximizing Microsoft's products and services. Cross-Functional Collaboration: I collaborate with various Microsoft departments to ensure a seamless client experience. Compliance: I ensure all client interactions adhere to Microsoft's policies, legal requirements, and industry regulations. Feedback Integration: I act as the customer voice, providing insights to enhance products, services, and processes. Goal Achievements: After the 3 first month, I was a special agent handling the most difficult customer cases and sending reports directly to Microsoft, as my Assistant Customer Manager assigned me to handle sensitive cases from all around the Europe.

QLS Quality in Language Services Network of Foreign Language CentresProject / Office & Marketing Management

Jul. 2017 - Sep. 20181. Administrative Support: Provide high-level administrative support to the executive leadership team, including the CEO, Board of Directors, and senior management. This includes managing schedules, coordinating meetings, and handling foreign-language correspondence. 2. Language Translation: Serve as the primary translator and interpreter for the organization, ensuring precise translation of documents, emails, and verbal communications between foreign languages and English while maintaining confidentiality. 3. Cultural Liaison: Facilitate cross-cultural communication within the organization, bridging gaps among staff, donors, and stakeholders from diverse linguistic backgrounds. 4. Travel Coordination: Assist in coordinating international travel for executives and staff, handling visa applications, flight bookings, accommodation reservations, and itineraries. 5. Document Management: Organize and maintain digital and physical records, ensuring accessibility of foreign-language documents. 6. Event Support: Provide language assistance for international events, conferences, and meetings, including preparation of materials in foreign languages. 7. Resource Development: Collaborate with the development team to identify funding opportunities within foreign-language-speaking communities. 8. Crisis Response: Offer translation and communication support during crisis situations. 9. Budget Management: Manage language services budget, focusing on cost-effective resources. Ensure ISO certification compliance for project management. 10. Collaboration: Collaborate with colleagues and external partners to communicate the organization's mission effectively to diverse linguistic communities. 11. Professional Development: Stay updated on language translation and multicultural communication trends. Maintain ISO certification for efficient workflow. 12. Confidentiality: Handle sensitive information discreetly to ensure data privacy and security.

ZIKAS EVAGGELOS HUMAN RESOURCESProject / Office & HR Management

Sep. 2016 - Jul. 2017Office Administration: I oversee daily office operations, ensuring a well-organized and efficient workspace. My role covers managing supplies, equipment, and facilities while handling incoming and outgoing communications. Executive Support: I provide essential administrative support to top executives, managing their schedules, appointments, and travel arrangements. I also assist in preparing reports and presentations. Team Support: Collaborating with HR and recruitment teams, I help schedule interviews, manage candidate communications, and streamline onboarding processes for new employees. Records Management: I maintain company records and ensure data privacy compliance. Event Coordination: I plan and coordinate company events, meetings, and training sessions, handling logistics and catering. Vendor Management: I liaise with vendors for office needs, manage contracts, and oversee payments. Financial Administration: I assist in managing budgets, track expenses, and process invoices, collaborating with the finance department on reporting. Team Communication: I serve as a central point of contact between executives, HR, and staff, disseminating important information. Confidentiality: I handle sensitive data discreetly, maintaining a high level of confidentiality. Problem-Solving: I address office-related issues promptly and seek opportunities to enhance efficiency. Compliance: I ensure office operations comply with company policies and regulations. Training and Supervision: I train and supervise administrative support staff when necessary.

Ependitis Media GroupExecutive Oﬃce Manager

Mar. 2015 - Sep. 2018Athens, Attiki, Greece · On-siteAdministrative Support: Provide high-level administrative support to top executives, including scheduling meetings, managing calendars, and handling correspondence. Office Management: Oversee the day-to-day operations of the executive office, including maintaining office supplies, equipment, and facilities. Communication: Serve as a point of contact between the executive team, internal departments, and external stakeholders. Manage incoming calls, emails, and other forms of communication. Travel Coordination: Arrange travel itineraries, accommodations, and logistics for executives' business trips and appointments. Meeting Coordination: Schedule and coordinate meetings, conferences, and special events. Prepare meeting agendas, take minutes, and distribute relevant documents. Document Management: Organize and maintain important documents, reports, and files. Ensure confidentiality and data security. Project Support: Assist with special projects and initiatives led by the executive team, often involving research, data analysis, and presentation preparation. Financial Management: Track and manage budgets and expenses related to the executive office, including expense reports and invoices. Team Leadership: Supervise and support administrative staff, providing guidance and training as needed. Vendor Relations: Liaise with external vendors, service providers, and contractors to ensure the office's smooth operation and negotiate contracts when necessary. Executive Support: Provide personal assistance to executives as required, such as managing personal appointments and errands. Office Efficiency: Continuously identify opportunities to improve office processes and implement efficient systems. Confidentiality: Handle sensitive and confidential information with the utmost discretion and professionalism. Emergency Response: Be prepared to act swiftly and effectively in handling urgent matters and unforeseen situations that may arise.

Ependitis Media GroupExecutive Secretary

Sep. 2014 - Mar. 2015Athens, GreeceExecutive Assistance: Provide comprehensive administrative support to top-level executives, including the CEO, managing directors, and department heads. Scheduling: Manage and coordinate complex executive calendars, including scheduling meetings, appointments, and conference calls, while considering time zones and priorities. Travel Arrangements: Arrange and coordinate domestic and international travel for executives, including flights, accommodations, transportation, and itineraries. Communication: Screen and manage phone calls, emails, and other correspondence, ensuring timely responses and effective communication on behalf of executives. Documentation and Record Keeping: Meeting Preparation: Prepare and distribute meeting agendas, documents, and presentations for executive meetings. Record meeting minutes when necessary. Document Management: Organize and maintain digital and physical files, documents, and records, ensuring easy retrieval and confidentiality. Financial Management: Expense Management: Track and manage executive expense reports, ensuring accuracy and adherence to company policies. Project Assistance: Provide administrative support for media projects, including coordinating project timelines, tasks, and communication among team members. Office Management: Office Supplies: Oversee office supplies and inventory management, ensuring a well-equipped and efficient workspace. Interdepartmental Coordination: Collaborate with other departments and teams to facilitate effective communication and project coordination. Vendor Communication: Serve as a point of contact for vendors, contractors, and partners, facilitating smooth interactions. Technology Proficiency: Software Utilization: Utilize office software, databases, and project management tools proficiently to streamline administrative tasks. Professional Development: Training: Keep updated with industry trends, best practices, and relevant software tools through continuous learning and training.