Romina Lamé - Trusted Advisor to HNWI & Executive Manager,

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Work Background

Volante Life Private Club Manager

Dec. 2024 - Nov. 2025United Arab Emirates, DubaiOverview: Managing the daily operations of an exclusive, invitation-only club, I oversee membership services, financial management, and high-level guest relations for HNWI and UHNWI clientele. My role combines business strategy, customer service, and operational excellence to ensure seamless experiences for members while maximizing revenue and profitability. Key Responsibilities: • Operational & Venue Management Oversee the day-to-day operations of the club, ensuring the highest standards of presentation and service, creating an exceptional environment for members. • Financial Oversight & P&L Management Manage the club’s P&L, including budgeting, financial planning, and expense tracking, ensuring profitability and efficient resource allocation for club activities and operations. • Guest Relations & Member Engagement Deliver highly personalized guest services, maintaining discretion and fostering loyalty through tailored experiences and strong relationships with high-profile residents and members. Impact: • Staff Management & Service Protocols Lead and manage club staff, refining service protocols and ensuring that the team upholds elite standards of customer experience, making each member’s visit exceptional. • Event Coordination & Exclusive Offerings Coordinate exclusive private events, customize offerings for members, and ensure high-level engagement through tailored event experiences that align with their lifestyle, cultural, and business needs. • Client Relationship Management Maintain strong, proactive communication with members, anticipating their needs and strengthening long-term relationships. In just six months, I successfully increased revenue and improved customer satisfaction by streamlining financial operations, enhancing member engagement, and refining service protocols, contributing to a more profitable and efficient operation.

Safir GlobalGeneral Manager

May. 2022 - Sep. 2024United Arab Emirates, DubaiOverview: Promoted from the role of Private Executive Assistant to the Chairman, to the General Manager of one of the executive’s key companies, in DMCC. In this elevated position, I was entrusted with overseeing all operational and strategic functions across multiple departments. Key Responsibilities: • Business Strategy & Leadership Directed the execution of business strategies, aligning departmental operations with company goals to drive growth and operational efficiency. Collaborated with executives to implement key initiatives. • Operational Management Managed the day-to-day operations of 7 departments and a team of 50+, optimizing workflows and ensuring timely delivery of services and projects. • Stakeholder & Business Relations Acted as the key liaison between senior executives, clients, and stakeholders. Fostered strong business relationships, ensuring effective communication and partnership development. Impact: • Financial Management Oversaw financial operations, including budgeting, expense tracking, and petty cash management. Collaborated with finance teams to ensure fiscal responsibility and alignment with business goals. • Office & Vendor Management Managed office operations, including vendor contracts, office supplies, and facility management, ensuring a well-functioning and productive work environment. • Reporting & Documentation Led the documentation management process, provided regular reports to senior leadership, and supported strategic decisionmaking through data-driven insights and operational updates. In my role as General Manager, I ensured the seamless operation of the company by effectively balancing business strategy, financial oversight, and operational efficiency. My leadership enabled the company to maintain strong business relations and execute key initiatives, driving growth and business success.

Chairman, Safir GlobalPersonal Assistant/EA

Mar. 2020 - May. 2022United Arab Emirates, DubaiOverview: As the trusted personal assistant to a high-net-worth individual (HNWI) in the medical and finance sectors, I was responsible for overseeing both personal and business operations. Due to the executive’s frequent absence from the UAE, I acted as his representative, ensuring the smooth execution of all matters in his absence. My role allowed him to focus on strategic decision-making, confident that all logistics and operations were managed efficiently and securely. Key Responsibilities: • Schedule & Calendar Management Managed a complex calendar, coordinating high-level meetings, and events, ensuring optimal time management for key engagements and priorities. • Travel Coordination Organized international travel, including logistics, accommodations, and itineraries, providing a seamless experience for business and personal trips. • Gatekeeping & Communication Acted as a gatekeeper, and meeting requests to ensure only essential matters were brought to the executive’s attention, safeguarding his time and privacy. • Household Management Oversaw the management of his property in the UAE, ensuring that personal affairs were well-handled in his absence. • Financial & Administrative Support Assisted in managing finances, tracked personal and business expenses, and coordinated with accountants for accurate reporting and timely payments. • Business Strategy Assistance Supported the development and execution of business strategies, and ensuring strategic alignment with the executive’s goals. • Event Planning & Coordination Coordinated high-profile events and overseeing all aspects to ensure flawless execution, enabling the executive to engage without concerns. • Confidentiality Managed confidential documents and business affairs with the highest level of discretion. • Representation in the UAE Acted as the executive’s representative in the UAE, ensuring his interests were well-represented while he was abroad. Impact: By managing personal, business, and financial operations with precision and discretion, I provided the executive with the peace of mind to focus on high-level decision-making. As his trusted representative, I ensured that his affairs in the UAE ran smoothly, even in his absence.

EmiratesInternational Flight Attendant

Oct. 2019 - Aug. 2020United Arab Emirates, DubaiSafety Procedures: Ensure in-flight safety through briefings, equipment demos, and protocol adherence for passenger and crew security. Passenger Service: Provide top-notch customer care from boarding to meal service, attending to passenger needs. Cabin Preparation: Ready the cabin pre-flight with cleanliness, supplies, and safety checks. Emergency Response: Swiftly address in-flight emergencies, including turbulence, medical situations, and security issues. Crew Coordination: Collaborate with crew members and the flight deck team for smooth operations and issue management. Passenger Assistance: Aid special-needs passengers, like minors, seniors, and those with medical requirements. Conflict Resolution: Handle passenger issues diplomatically for a positive cabin environment. Security Measures: Enforce security procedures, verify identities, and maintain vigilance. Cultural Sensitivity: Interact considerately with diverse passengers. Continuous Training: Stay current on safety, service, and policy updates. Cabin Clean-Up: Post-flight, assist with cabin cleanup and restocking. Professional Appearance: Maintain a polished, uniformed look. Teamwork: Foster a collaborative, excellence-driven work environment.

UHNWI FamilyPersonal Assistant /Private Executive Assistant

Sep. 2015 - Jun. 2019Greece, AthensClient Relationship Management: I nurture enduring relationships with key clients, serving as their primary point of contact for inquiries, issues, and escalations. Account Management: I oversee a client portfolio, ensuring their needs are met and identifying upselling opportunities for Microsoft products and services. Customer Support: I deliver exceptional support, promptly resolving inquiries and ensuring client satisfaction through collaboration with technical teams. Product Expertise: I stay current with Microsoft's offerings to provide informed solutions that align with client needs. Contract Oversight: I manage client contracts, renewals, and negotiations, ensuring clients understand commitments and benefits. Sales Assistance: I collaborate with the sales team, assisting with proposals, quotations, and presentations. Issue Resolution: I proactively address client concerns, working with internal teams to implement solutions and prevent future issues. Data Analysis: I analyze client usage data and feedback to identify trends, areas for improvement, and potential enhancements. Reporting: I generate regular reports on account status, encompassing metrics, revenue forecasts, and client satisfaction. Training and Education: I educate clients through training sessions and workshops on maximizing Microsoft's products and services. Cross-Functional Collaboration: I collaborate with various Microsoft departments to ensure a seamless client experience. Compliance: I ensure all client interactions adhere to Microsoft's policies, legal requirements, and industry regulations. Feedback Integration: I act as the customer voice, providing insights to enhance products, services, and processes. Goal Achievements: After the 3 first month, I was a special agent handling the most difficult customer cases and sending reports directly to Microsoft, as my Assistant Customer Manager assigned me to handle sensitive cases from all around the Europe.

TyletyposExecutive Assistant

Oct. 2012 - Aug. 2015Greece, Athens1. Administrative Support: Provide high-level administrative support to the executive leadership team, including the CEO, Board of Directors, and senior management. This includes managing schedules, coordinating meetings, and handling foreign-language correspondence. 2. Language Translation: Serve as the primary translator and interpreter for the organization, ensuring precise translation of documents, emails, and verbal communications between foreign languages and English while maintaining confidentiality. 3. Cultural Liaison: Facilitate cross-cultural communication within the organization, bridging gaps among staff, donors, and stakeholders from diverse linguistic backgrounds. 4. Travel Coordination: Assist in coordinating international travel for executives and staff, handling visa applications, flight bookings, accommodation reservations, and itineraries. 5. Document Management: Organize and maintain digital and physical records, ensuring accessibility of foreign-language documents. 6. Event Support: Provide language assistance for international events, conferences, and meetings, including preparation of materials in foreign languages. 7. Resource Development: Collaborate with the development team to identify funding opportunities within foreign-language-speaking communities. 8. Crisis Response: Offer translation and communication support during crisis situations. 9. Budget Management: Manage language services budget, focusing on cost-effective resources. Ensure ISO certification compliance for project management. 10. Collaboration: Collaborate with colleagues and external partners to communicate the organization's mission effectively to diverse linguistic communities. 11. Professional Development: Stay updated on language translation and multicultural communication trends. Maintain ISO certification for efficient workflow. 12. Confidentiality: Handle sensitive information discreetly to ensure data privacy and security.