Kelda Group PlcInterim Commercial Transformation Director
Jul. 2021 - Dec. 2022Leeds, England, United Kingdom · HybridThe Kelda Group provides water and sewerage services to domestic and business customers across Yorkshire. Its main subsidiary is Yorkshire Water, which provides services to over five million people and 100,000 businesses. Its activities are primarily regulated by the Water Services Regulation Authority, Ofwat. Its profit for 2020-2021 was £63m, with a net assets position of just under £1bn. At Kelda, I have led a commercial transformation of the organisation to quickly deliver a new level of sustainable income, navigating the challenge of working in a highly regulated environment. Initially, I designed a new commercial strategy, and subsequently I have led on its implementation. This was a new activity, adding a fresh, innovative and entrepreneurial perspective to its existing regulated service delivery culture. Selected Achievements: • Designed an implementable value creation strategy which identified commercial opportunities and planned means to transform the people, culture and quality of delivery to achieve them, changing a reliance on the security of regulated income. • Analysed Kelda’s many possibilities, before focussing on the exploitation of physical assets, with commercialisation funded by the release of resources following business process outsourcing. • Grew non regulated income. • Generated £10m from asset disposal, empowering Kelda’s culture and people to deliver this, while identifying a pipeline of a further £15m for the coming year. • Delivered a sustainable increase in Kelda’s capability by merging the Property and Facilities functions. • Created business cases for transformations in the commercial activity of areas which will be become core to Kelda’s profitability, including renewable energy, property development, leisure services, water and waste processing, and facilities management.”