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Work Background
HerrmannDirector, Product-Led Growth
Jan. 2023Atlanta Metropolitan Area · Remote- Built a diverse Product Growth Team and influenced organizational structure resulting in additional headcount and resource allocation from cross-functional teams
- Developed a transformation strategy to drive migration from Certified Practitioner-led to a customer-first model. Created self-service portal and analyzed Pendo Data identifying top 25% of users to ensure maximum impact of approach - Currently leading the cross-functional overhaul of the client portal by establishing design sessions with in-house and 3rd party agencies & managing representation from 6 departments to create a more complete user experience from first point of contact to matured users
Renovate LeadershipBusiness Coach
Jun. 2022United States · HybridAs a Leader, ask yourself these questions:
1. What chaos or complexity in my business is holding me back?
2. What are you currently doing about (#1)?
3. What is the problem? What’s causing the pain? What impact is the problem having on you? On your business?
4. What is the ideal state you'd like to be in? What tangible outcome happens when you achieve this? 5. What happens if you don’t achieve the goal/solution? Now reach out so that Renovate Leadership can help you ensure you achieve it while also bringing more clarity and control to your business. We do this by focusing on the Systems to run your company and your company's SOUL. It's the SOUL that will move it where you want to go. https://RenovateLeadership.com/start
ZenBusinessLead Portfolio Product Manager
Feb. 2022 - Nov. 2022Remote- Transformed organizational structure to include two dedicated 15-person engineering teams, and product owner. Developed and matured product roadmap to align with strategic initiatives
- Accelerated customer engagement and retention by 50% inside Auth0 implementation and customer identity systems
- Led the creation of portal infrastructure and framework for a chat-based interface to grow LTV and product retention. Oversaw competitive market research and industry standard evaluations resulting in the adoption of an open-source solution supporting 20K+ users per month
- Enabled 100% engineer focus on accessibility development and the adoption of accessibility as a critical KPI for all future designs through core UI framework and the creation of a standard component library and shared asset/style guide
SlalomSenior Consultant & Transformation Coach
Mar. 2019 - Feb. 2022Atlanta, Georgia, United States · Hybrid- Led Product & Agile organizational transformation across ~10 enterprise-level clients from project to product-focused practices. Implemented product management at all levels of the organization and acted as SME for executive leadership during the transition
- Designed 5 custom programs for organizations to deploy Scaled Agile and Agile best practices focused on corporate strategic goals alignment, communication, reporting, business unit measurements, and team-level deliverables
- Built and developed high-performing teams to serve multiple clients across industries
- Facilitated 4 internal workshops enabling sales teams to present complex transformation topics and lead conversations with senior executive leaders resulting in increased revenue origination
SynthioVP of Products
Apr. 2018 - Dec. 2018Marietta, Georgia · Hybrid- Spearheaded product evolution of a young marketing data product on a $1M budget through product management processes (integration, sprints, launches, Agile improvements) and sales processes (approval, training, and communication) to expand product offerings - Established a first-round Customer Advisory Board aligned with Product Marketing and planned customer site visits leading to a beta launch to 3 customers - Reduced CRM vendor spend by 80% and leveraged funds to build a team of 3 product owners
EquifaxSenior Director
Jan. 2016 - Apr. 2018Greater Atlanta Area · On-site- Led strategic vision of SDLC process for the organization and improved systems and processes utilizing the SAFe framework, Scrum, Kanban, and DevOps models resulting in and 2x speed in response time to tickets
- Steered increase of onshore headcount by initiating a cost-per-story point analysis that showed total cost was lower than offshore reducing total spend by 25%
- Streamlined development, delivery, and reporting of software and web applications by implementing agile best practices across the organization leading to a 20% reduction in rework
- Implemented systems to better manage incoming requests through improved communication and alignment between engineering and business groups resulting in 50% reduction of support tickets,
- Built and lead team of 5-6 scrum masters, 2 program managers, and 6 cross-functional delivery teams
EquifaxDirector & Agile Coach
Mar. 2013 - Dec. 2015Greater Atlanta Area · On-site- Transformed Consumer Division from Waterfall to Agile. Rallied Agile Leaders and Coaches, established information sharing channels to ensure best transformation practices and training sessions were uniform and cohesive. - Oversaw end-to-end transformation process from new business intake, software development, and release management - Established clear portfolio management standards across the business unit resulting in 60% reduction of user story churn and 30% increase in deliverability against the roadmap
- Built and managed an on and offshore delivery team and coached 2 scrum masters to lead their teams - Primary liaison between the business unit and Equifax senior leadership, executives, and board
Nsite, LLCSenior Product Manager
Jun. 2010 - Mar. 2013Jacksonville, FL · Remote- Implemented GIT version control system to a team of 5 developers across 4 states and migrated off a Subversion repository resulting in increased offline capabilities and increased efficiency
- Developed and implemented a release management process for all developers in the company leading to 40% less deployment failures and 80% customer satisfaction
- Led team of 5 to develop Knowledge Management System used by all US Department of Defense sector by liaising with senior officers to collect requirements, write user stories, prioritization, write release notes, and assisted with deployment to ~5K users
MediTech MediaSenior Product Manager
Jan. 2008 - Jun. 2010Greater Atlanta Area · On-site- Implemented Agile best practices and product management across a globally-distributed team of 15 through daily stand ups and written communication to increase collaboration between two international teams
- Influenced the adoption of a GIT server to an internationally dispersed IT department and developed SOPs for code-review, engineering operations, and release tagging standardization saving ~$50K/year
Digital Positions IncLead Web Application Developer
Nov. 2004 - Jan. 2008Greater Atlanta Area · On-site- Participated in daily developer meetings to discuss project impediments and various stories for a variety of clients and industries.
- Implemented more Agile like processes to the development cycle, including Behavioral Driven Development strategies
- Developed and implemented Corporate blog strategy and social media standards for employees and corporate presence while managing open source project which included 3 Developers and 200 testers / contributors
Northrop GrummanProject Manager
Jan. 2002 - Oct. 2004Fort Huachuca, AZDeveloped, migrated and administered Content Management System from single directorate use to entire US Army Intelligence Center and Integrated into Sun One Portal version 6.
Atlantech OnlineSales / Product Management
Jan. 2001 - Dec. 2002Silver Srping, MDResponsible for the project management of all existing hosting products and services while also seeking out and developing new revenue streams, via product offerings, for the hosting division. Designed and implemented a sales lead tracking system for the sole purpose of providing a tool for the current sales team to track, respond to and gather sales leads from various sources.
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