Raluca HORJEA - Deputy Head Corporate IT, SG GSC RO

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Romania

Work Background

Societe Generale Global Solution Centre RomaniaDeputy Head of Corporate IT

Aug. 2022Bucharest, RomaniaIn charge with definition and implementation of IT Transformation Strategic Plan for internal support functions. Cross manage team of 45 FTEs in GSC India and 10 FTEs in GSC Romania. Manage IT budget for the GSCs (software, infrastructure). Manage support functions strategical and tactical business requirements from inception, technical solution implementation, change management and value creation

Societe Generale Global Solution Centre RomaniaIT Team Leader/ Program Manager

Aug. 2019 - Jul. 2022Bucharest, RomaniaImplemented operational standardisation in important fields related to project management for Change the bank and Run the bank activities, using different project management methologies. Budget management 2019->2022= 10M Eur portfolio and related savings of 3.7M Eur; Clarity and transparence in managing the costs, declined up to project level. Paved the way for the team to achieve operational excellence in project management by iterative coaching, streamlining the deliverables to offer clarity and build trust and confidence as an overarching principle within the team and among stakeholders. Oversaw all IT software implementations for support functions.

Societe Generale Global Solution Centre RomaniaIT Senior Project Manager

Jul. 2018 - Aug. 2019Bucharest, RomaniaManaged transversal projects with increased operational complexity in accounting and financial reporting for the group. Ensured IT transition of fintech in the group: excellent delivery for IT integration within short timeframe. Responsible for all project management activities: coordinate IT Team (Agile & Waterfall methodology), plan the implementation, elaborate functional specifications, budget management, communication management.

Societe Generale Global Solution Centre RomaniaIT Projects Portfolio Manager

Apr. 2017 - Jun. 2018Bucharest, RomaniaCentralise and standardise portfolio information and provide visibility to enable executive decision making concerning projects and programs within the IT department. Align with CIOs and communicate consistent rigorous analysis of the portfolio performance KPIs to facilitate effective resource management, reduce project failures and support the projects that offer substantial accruement. Flag time/ budget/ risk/ impact and constraints and ensure action plan is followed through. Monitor costs and follow Group saving plan.

Webhelp Operations Manager

Dec. 2015 - Apr. 2017BucharestLeading 6 complex cross functional projects on multiple foreign languages, around 60-70 FTEs, 4-6 Team Leaders, 1 Team Coach. P&L responsible, invoicing, active participation on the budget plans (responsible for achieving the internal financial monthly and yearly results). Implemented performance, quality and efficiency measures to achieve aggressive production goals. Boosted company revenue by gaining 1 new customer. CRM management, offering visibility on all projects aspects, reporting to Account managers in HQ Paris and Operations Director in Ro.

rinf.techProject Manager

Feb. 2012 - Dec. 2015Bucharest, RomaniaLeading 1 cross functional team, 9 foreign languages, 17 European countries. Responsible for all phases of the project, from initiation to closure. Reportedandconsultedwith the CEO, Technical Director, Sales Director in Romania and France. Coordinate with HR staff to plan human resources needed, post job announcements, prepare offers based on position (salary and benefits), select candidates; Interview, test and validate selected candidates; Operations Management:daily run, continuous feedback to the team, daily, weekly and monthly reporting creation; conducting and participating at weekly, monthly and Steerco's presentations. Defined clear targets and objectives and communicated them to team. Directed planning, budgeting, vendor selection and quality assurance efforts.

WNS Global ServicesSenior Sales Associate

Oct. 2009 - Feb. 2012Bucharest, RomaniaProvided an elevated customer experience to customers who were interested in the services of the respective hotel chain. Involvement in group reservation department transition Investigated and resolved customer enquiries and complaints in a timely and empathetic manner. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Prepared reports and communication for senior management and clients. Defused volatile customer situations calmly and courteously.

QCNSSales Representative

Aug. 2006 - Oct. 2009Bucharest, RomaniaDeal directly with worldwide customers either by telephone and electronically in 3 foreign languages. Making travel arrangements such as hotel bookings and car rental, and offering them the most suitable solution according to their request. Concentrating on customer's satisfaction and fidelity. Achievements:constant top performer, handled complex cases, constantly achieved stretch and strategic goals.

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