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Spain
Work Background
Etisalat UAELead : VRO & Strategic Program Management
Sep. 2017National and International• Delivered strategic programs portfolio across AI, Gen AI, Cloud, Network and IT Automation, 5G, Customer Experience, Sustainability – multi-bn AED impact
• Technology & Customer Experience convergence and Transformation to achieve value maximization
• Re-imagining B2B Portfolio strategic vision through a complex and iconic governing transformation program (around Digital BSS and OSS ) having direct impact on multi-bn AED business
• Head of Value realization office and custodian of value catalogue and its adoption across departments
• Accountable and grown Technology Program Management Office by over 100% without impacting OPEX
• Created and nurtured leaders through talent incubation, including the build-up of technical and behavioral competencies
AccentureAccount lead - Communication & Media Technology
Apr. 2014Gurgaon, India• Grew key accounts for over 200% in terms of revenue and enhanced account penetration • Delivered large digital transformation complex programs across IoT, B2B, Cloud and Security • Skilled in Transforming Operating Model across technology domains • Transformed business in MENA region by contributing to key businesses growth in Communication and Media Technology clients
Bharti Airtel LimitedSr. Program Manager - Transformation and Operational Excellence (Networks)
Jan. 2011 - Apr. 2014Gurgaon• Rich telecom experience in the area of Wireless (2G, 3G & 4G) & Wireline tech.
• Approach to success based on leadership, excellent communications and attention to detail supported by proven and logical processes in a collaborative environment meeting stakeholder expectations • Extensive project management experience particularly bringing “at risk” projects back on track.
• Program & Process management experience is in the area of :
o Strategy & Architecture
Common rating through IN for India subscribers base
Real time campaign management system through IN
o Improving customer experience and perception through a structured network performance inter & intra wide initiatives
o Improving service delivery cycle time by over 40% whereby improving revenue realization to the extent of USD 2.5 mn / year
• Business transformation and Process Consulting / Re-Engineering experience:
o Conceptualized & designed network wide process framework involving strategy & architecture, planning, deployment, operations & quality
o Earlier led, designed process framework for international clients across Europe (UK, France, Belgium & Poland) & US based on eTOM / ITILv3 best practice.
• Continuous improvement and operational excellence proficiency:
o Six Sigma methodology / Lean Six Sigma
o Airtel certified six sigma black belt
• Major accolades & awards:
o Diamond award (twice) winner in the area of program management
o SingTel EAGLE International Award finalist for the year 2012 in business benefit category at Philippines; for E2E service delivery cycle time reduction
o TM Forum® – Business Process Certified & PMI - PMP® trained professional
NokiaBusiness Consultant - Global Transformation Practice
Apr. 2010 - Jan. 2011Noida Area, IndiaDesigned transformation framework for large telco. Introduced process design methodologies and conventions to support global trasnformation initiatives. The transforomation included process, people and technology dimension
Alcatel-LucentMember Consulting Staff
Aug. 2006 - Apr. 2010Europe US UKEuropean & Other Market Telco Experience
• As part of professional consulting group, designing eTOM based network operational model.
• eTOM framework process consulting assignment included identifying, designing and implementing business hierarchy, process groups, core & operational processes. United Kingdom Telco Experience • Integrating performance management, process improvement and operations management through a common intelligence platform. This has contributed massively to customer service operations domain thereby improving customer satisfaction.
• Demonstrated at director level a cost efficient ‘customer-operational communication model’ within migration control centre environment.
• Applied agile methodology in migration management process framework.
• Lead a vibrant team in the area of process consultancy & optimisation space.
• Experience in process re-engineering space whereby utilising existing capabilities into arriving To-Be network and customer migration target processes. Customer migrations include next generation MPLS service whereas Network Migrations include ATM and Frame networks to IP-MPLS.
• Designed, planned and implemented ITIL reference based operational assurance framework comprising of service design, service transition and service operations domains.
• Process framework setting for Intelligent Decommissioning to realise maximum benefits of equipment and property disposal and the associated energy and operational expenditure savings
• Demonstrated vital essence of mapping Process and workflow in order to deliver a consistent and integrated business solution.
Wipro ConsultingSr. Consultant - Business Advisory Services
Jul. 2005 - May. 2010• Sound experience in designing process frameworks for massive next generation customer and network migration projects.
• Expertise in designing processes for next generation migration operational environment.
• Good understating of industry standard frameworks and hands on experience in implementing eTOM compliant business processes.
• Experience in business transformation turn-key projects where contributions have been made in ‘Order-To-Bill’ business area.
• Understanding of next wave business models in Telco ecosystem. The shift from network led to customer led through supplier/partner middle layer.
• Experience in delivering process-workflow integrated business solutions.
Tech MahindraProcess Designer
Jul. 2004 - Jun. 2005• Requirement gathering and development of detailed functional design, user interface and system interface of prepaid business process and integration architecture of requirements.
• Rational-Rose UML Use Case, Activity and Sequence Diagrams to establish the high level business scenarios in the area Service Fulfilment.
• Moved ahead with gaining further insights in integrating the operational support system scenarios with business models including business process understanding.
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