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Network Power<100 people
Roles
✨45%
Business Owner
🔥36%
Startup Founder
🧨27%
Consulting
Geos
🇮🇳9%
India
🇺🇸9%
United States
Work Background
Byblos Bank GroupSenior Operations Manager
May. 2007 - Mar. 2025Senior Operations Manager Byblos Bank Group May 2007 – Present • Directed daily clearing operations for national and international transactions, ensuring accuracy and compliance with regulatory standards. • Led a high-performing team by providing mentorship, training, and fostering a culture of continuous improvement. • Identified operational risks and implemented robust controls to safeguard assets and minimize vulnerabilities. • Streamlined processes through automation and technology adoption, enhancing efficiency by 20%. • Acted as the primary liaison for international relations, managing account openings and cash management processes across borders. • Delivered superior customer service by resolving complex inquiries and maintaining strong stakeholder relationships. Regional Cash Center Supervisor March 2009 – December 2012 • Supervised teller operations across multiple branches, ensuring adherence to policies and regulatory requirements. • Enhanced customer satisfaction by resolving escalated issues promptly and professionally.
• Managed cash vault operations with zero discrepancies through rigorous audits and controls. • Prepared detailed reports on operational metrics, achieving 100% compliance during internal audits. SWOT Team Leader June 2008 – December 2008 • Spearheaded a multi-branch team to optimize customer transactions and improve service delivery. • Trained staff on operational best practices to enhance productivity across seven branches. Bank Teller May 2007 – December 2008
• Delivered exceptional customer service by accurately processing financial transactions and promoting banking solutions tailored to client needs.
Byblos Bank Groupsenior clearing section
Feb. 2006Lebanon
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