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Work Background
Group Executive: Service Delivery & PMO
Liquid Intelligent TechnologiesGroup Executive: Service Delivery & PMO
Apr. 2021South Africa, Midrand• Group Revenue Management • Group Performance Management (Conversion and Mean Time to Install) • Cost Management (Opex & Capex) • Define, set, and review Service Delivery processes and procedures. • Report and manage key revenue projects across the Group Internationally • Decides on and implements service improvement. • Decides on and implements Service Delivery Strategy • CSAT (NPS) (Customer Excellence)
Executive: Service Delivery
Liquid Intelligent TechnologiesExecutive: Service Delivery
Apr. 2020 - Apr. 2021South Africa, Midrand• Revenue Management • Cost Management (Opex & Capex) • Staff Management • Define, set and review Service Delivery processes and procedures. • Define, set and measure performance through intelligent reporting. • Decides on and implements service improvement. • Decides on and implements Service Delivery Strategy • CSAT (NPS) (Customer Excellence)
Senior Manager: Service Delivery
Liquid TelecomSenior Manager: Service Delivery
Apr. 2014 - Apr. 2020South Africa, Midrand• Project Management • Staff Management • Escalation Management • Budget and Revenue Control, Capex & Opex • Manage Order to Cash Process • Responsible for driving efficiencies. • Supporting Bid Office with Tender Responses • ESAT (Employee Satisfaction) • CSAT (NPS) (Customer Excellence) • Plan & Implement Improvement Plans to improve revenue generation and Mean Time to Install (MTTI) • Promote and Implement Automation (Dx) • Revenue and performance Tracking • Define and set KPI’s for Service Delivery • Inventory control
Manager: Service Delivery
NeotelManager: Service Delivery
Apr. 2009 - Apr. 2013South Africa, Midrand• Project Management • Staff Management • Escalation Management • Budget Control • Revenue Management • ESAT (Employee Satisfaction) • CSAT (NPS) (Customer Excellence) • Supporting Bid Office with Tender Responses
Service Delivery Specialist
NeotelService Delivery Specialist
Apr. 2008 - Apr. 2009South Africa, Midrand• Project Management • Escalation Management • Customer Focused • Reporting
Service Manager
Telkom SAService Manager
Apr. 2003 - Apr. 2008South Africa, Centurion• SLA Maintenance • Project Management • Reporting • Escalation Management • Customer Management
Technical Officer: Equipment Control and Commissioning
Telkom SATechnical Officer: Equipment Control and Commissioning
Feb. 2003 - Apr. 2005South Africa, Centurion• Acceptance of all new equipment • Maintained Databases • Testing and implementation of new equipment/software
Transmission Specialist
Telkom SATransmission Specialist
Jan. 1999 - Jan. 2023South Africa, Durban• Commission/Accept installations/services. • Maintain systems within the transmission, switching, and data environments. • Routine maintenance • Quality Acceptance

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