Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
NedbankSenior Business Analyst
Jun. 2024 - Aug. 2025South Africa, JohannesburgResponsibilities
• Perform the roles of both a senior business analyst and senior process engineer.
• Working in the Card department to assist in the migration of an existing mainframe system (CAMS) to a new system (CMM), specialising in the data governance, and payments spaces.
• ‘Owning’ the Fraud and Authorisations value stream in Card examining the existing processes and designing and implementing ‘to be’ processes to improve efficiencies.
• Managing the implementation of an Airport Lounge Access system
Tangent SolutionsSenior Information Technology Business Analyst
Sep. 2023 - Jun. 2024On contract to North-West University (SADiLaR)
Responsibilities
• Convert the business requirement of the South African Digital Language Resource (SADiLaR) project into artifacts for the development team.
• Develop a search system to be able to search for subject and language terminology, both in a dictionary format, as well as file searches.
On contract to Yes (Youth Empl0yment Services)
Responsibilities
• Prepare all business requirements documents for the redesign and implementation of their core web portal.
• Mentoring in-house Business Analysts on practical ways of working, and standards.
• Providing support and guidance to the implementation of new financial process.
Absa GroupSenior Business Analyst
Mar. 2022 - Jul. 2023Johannesburg Metropolitan AreaOn contract to Absa Bank – Collections Transformation Programme, (Home Loans) for three projects Responsibilities • Liaise with Home Loans department to draw up BRDs for two Collections Processes (Short Term Arrangement Plan, Digital Self- Service Tool). • Liaise with Home Loans department to draw up BRDs for the Conditional Concessions project, part of the Concessions Pricing review. On contract to Absa Bank – Transformation Programme (Asset and Vehicle Finance – AVAF) Responsibilities • Prepare and oversee BRDs and testing for aligning the AVAF Business and Technical Collections processes to Group practices. • Prepare and oversee BRDs and testing for transforming the entire Collections Process in AVAF.
PBT GroupSenior Business Intelligence Analyst
Mar. 2021 - Jan. 2022Johannesburg Metropolitan AreaOn contract to Capitec (Stellenbosch) – RDARR Implementation Responsibilities • Obtain requirements from business in terms of particular KRIs. • Document relevant requirements. • Complete the process from documentation through to implementation of KRIs. • Migration to cloud (AWS) solution. • Specify Power BI reports.
RS AdvisersSenior Business Analyst and Developer
May. 2020 - Mar. 2021Johannesburg Metropolitan AreaResponsibilities • Design, document and build a software solution for the development of a Business Rescue Administration System, including the ability to vote remotely (Covid requirement). • Build Reporting capabilities.
Astute - The Financial Services ExchangeSenior Business Intelligence Analyst and Architect
Jan. 2018 - Dec. 2020JohannesburgOver time, responsible for the following within Astute: • Managing internal reporting and solution architecture for data archiving and warehousing strategy • Being a Product Specialist for 4 key products at Astute o Client Consolidated Portfolio (CCP) o Financial Services Provider Enquiry System o Life and Claims Register o Replacement Register • Standard Product Management areas o Profitability o Growth • Innovation • FNA Relationship Manager o These are key partners of the CCP system • Managing the Business Analyst team
Astute - The Financial Services ExchangeProduct Specialist
Mar. 2014 - Dec. 2017Rosebank, Johannesburg
Primedia-unlimitedOperations Manager
Jul. 2013 - Feb. 2014Sandton, JHBResponsible for the operations of a subsidiary of Primedia Unlimited - Source CRM. This included: • Managing the operations team, which • Developed and maintained client websites • Managing the hardware and software support nationally • Developing proprietary way-finding software for shopping malls • Managing digital advertising content • Graphic design
Iuvo Software SolutionsIT Consultant and Software Developer
Jan. 2010 - Jun. 2013Developed and installed software for Atlas Finance (a micro-finance company) to help run their expanding call centre (from 4 to 51 agents at time of writing). Software included leads management, call control, QA facilities, passing of leads, auto and manual lead rescheduling, CRM functionality (including messaging) as well as reporting around all the above. Migrated the original Windows Forms application to SaaS on the web. The software also included attendance management for the agents. I was also responsible for managing the entire IT infrastructure and associated software. Becoming the JHB ‘expert’ for the South African representatives of HighJump (iWMS). Main development team is in Durban developing solution for Mr Price and Thrutainers (ICS) Developed a generic estimating system, initially for use by an electrical control manufacturing company
Discovery LifeMarketing MIS Manager
Nov. 2008 - Jan. 2010Manage a team responsible for the campaign and lead management within Discovery’s outbound Call Centre (Discovery Sales Initiatives – DSI). Produce and manage leads for Discovery’s Agency force. Implement marketing and sales campaigns for Discovery’s top Brokers. MIS reporting on the above for Marketing Exco. Develop systems and processes to complete the above in the most efficient manner.
Liberty LifeMarketing Data Manager
Jan. 2007 - Oct. 2008Responsibilities Manage a team responsible for both internal and external lead generation for various departments within Liberty's Outbound Call Centre (Liberty in Touch). Produce MIS reports for the Division, enabling the management team to timeously track, and respond to, activity and productivity measures. Maintain and improve a lead management system (LeadsBank) for external financial advisors. Part of the Liberty in Touch Management team developing budgets and plans for the Division. Achievements Developed standardised methods of identifying leads and extracting the data from Liberty's data warehouse. Streamlined the data extraction process and developed the data mart applicable for Liberty in Touch. Designed, developed and implemented a modular and scalable sales scripting solution. This allows call centre agents to follow specific sales scripts for specific campaigns. It records all interactions (to provide a record of advice), as well as call durations, outcomes, it allows rescheduling of calls etc. This was initially intended to be used by 20 agents for entry-level market business, but is now used by over 150 agents concurrently for various campaigns. During 2008, it has handled over 250,000 calls. Designed, developed and implemented an internal lead management tool to allow agents to track leads from source to completion. This allows easy reporting of pipeline and completed business. Leaving Reason I had an offer from Discovery that presented better opportunities for personal growth.
Liberty LifeSystems Engineer
Sep. 2005 - Jan. 2007Report to Ravi Chengalaryan, Head of Legacy Back-End Systems Responsibilities Responsible for various implementations around the integration of Capital Alliance legacy systems with Liberty's systems. Including commission conversions, documentation systems. Achievements Completed the handover/wind up of all ALIS projects. Leaving Reason I discovered the opportunity of implementing smaller, more immediate solutions to a separate area within Liberty.
Capital AllianceDevelopment Manager
Mar. 2002 - Sep. 2005Development and maintenance of line of business as well as reporting systems.
Capital Alliance LimitedBusiness Analyst
Mar. 2002 - Sep. 2005Report to Christo Nolte, Manager Web Development Team Responsibilities Manage a team responsible for developing and maintaining all user interfaces for existing individual life applications. Responsible for performance testing and system change management of the new Line of Business system (ALIS). This was a two year project which was eventually terminated after the CAL take over. Responsible for FADS - the automated document production system for CAL.
Datacorp LimitedWeb Developer
May. 2001 - Mar. 2002Report to Mark Nagle, Managing Director Responsibilities Developing an e-commerce solution for stationery products. Leaving Reason Having increased my knowledge and skills, I wanted to use them at a larger company.
Liberty LifeManager
Jan. 2000 - May. 2001Report to Stuart Carr, Head of Administration Responsibilities To help evaluate their current pension administration package, and to develop/implement reporting tools and methodology - Cognos. Leaving Reason Completed initial 12 month contract plus an extra 5 months.
Alexander Clay and PartnersSenior Analyst
Jul. 1996 - Dec. 1996Report to Phillip Bretnall, Director PAP Responsibilities Responsible for developing an administration system for Self Invested Personal Pensions.
James Hay Pension TrusteesPension Systems Manager
Jan. 1996 - Dec. 1999Report to Jan Regnart, Director Responsibilities Manage a team responsible for development and maintenance of their pension administration system for Self Invested Personal Pensions. Leaving Reason I was offered a job in South Africa with Liberty Life. Difficult to refuse!
C E Heath Financial ServicesConsultant
Apr. 1989 - Jul. 1996Responsible for the specification and coding of mainframe and PC based pension administration solutions.
Leatherhead Food Research AssociationTechnical Assistant
Jul. 1984 - Mar. 1989Responsible for carrying out and documenting experiments in new developments in food manufacturing equipment and processes.
Langley Motor SparesDelivery Driver
Sep. 1983 - Jul. 1984
Intch is a Professional Networking App for the Future of WorkSee more people like Paul on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1025955 people
15
Data Analyst @ BK IT Technologies
26
SAP FICO CONSULTANT @ SARs
38
Entrepreneur / 3x Tech Startup / Marketing and Growth @ Morlean Trading Group
83336 people
15
Data Analyst @ BK IT Technologies
17
CTO / Solutions Architect
32
Financial/Business Manager @ Automotive group