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CognizantCurriculum Manager
Jul. 2019 - Jun. 2025San Francisco Bay AreaWorking at Google, I led a 4-7 person team that delivered retail sales training at scale. The dispersed team managed daily content updates across 37 countries in 28 languages, which over 50 unique training offerings. Reach was nearly 200k users with annual engagement in the 90% range. I worked cross-functionally with Google Channel Sales, Global Product Marketing, multiple content agencies and regional stakeholders. Content was delivered via the Exceed LMS platform. I provided experiential leadership on implementation best practices, and consulted with our internal data team to provide decision making insights for continuous improvement of content and platform engagement. I participated in the AI roundtable for content creation and management, contributing insights to imrpove platform intelligence. I also led a monthly seminar for Cognizant employees assigned to various learning projects at Google.
Self-employedPrincipal Consultant
Jan. 2019 - Jun. 2019San Francisco Bay AreaProviding consulting insights about training for small businesses.
WEBCOR BuildersLearning and Development Manager
Oct. 2016 - Apr. 2018Alameda, CAOwner of learning and development activities across corporate and field locations. Manage programs for employees of all levels. Planning and implementing LMS for tracking and delivery of training.
VMwareSenior Business Analyst - LMS Implementation (Contractor)
May. 2016 - Sep. 2016Palo Alto, CAWorked with team members in the USA and India on a daily basis to provide support on the following areas: location data for tracking classroom training; User Acceptance Testing (UAT) script development and tester support; security role management; and change management communications. The project scope included over 20,000 users across hundreds of locations with testers co-located in India, Ireland, Puerto Rico and California.
NeopostGlobal Learning Management System Training Manager
Aug. 2011 - Jul. 2014Paris Area, FranceSpearheaded development of Marketing LMS for global product training. Introduced eLearning concepts and LMS functionality to 3 support organizations and 17 selling companies worldwide while living in Paris, France. Integrated social and performance management tools with LMS.
- Networked across 6 countries and multiple business entities by connecting 34+ employees, from HR managers to content developers. Eliminated overlapping development for three product launches, freeing a full headcount. Shared existing content across countries and business functions, expediting content development time to fill training gaps. - Designed and managed the Cornerstone Learning Management System (CSOD), from conception to maintenance. Managed contracts between CSOD and Neopost. Developed data structures for access and reporting within a complex international business structure. Maintained and administered daily system functions for 1000 users across 23 divisions. Developed 3 localized LMS champions in France, Switzerland, the Czech Republic, providing them online and in-person administrative training and support. - Produced 16 curricula using new and re-purposed content in English, French and German. Designed global product training curriculum as baseline for localized Sales and Marketing on-boarding. Created templates by product line. Leveraged existing international product management teams to complete content. Managed SCORM content development vendors. Developed adoption metrics.
- Positioned LMS and training metrics with Global Leadership as a key talent management component for globally consistent employee development and objective skill-gap analysis.
NeopostLearning Management System Training Manager
Feb. 2009 - Jul. 2011Milford, CT (Remote)Developed and maintained the Neopost USA LMS, utilizing internal resources and vendor support to provide a comprehensive system to 1600 internal employees and 400 external partners.
- Completed an initial site redesign. Launched redesigned platform in 6 months. Decreased user costs by 35% by improving access rules. Expanded 3rd party training with no budget.
- Consolidated processes across 4+ functional training departments; automated all administrative classroom functions, including enrollments, prerequisites, knowledge assessments, and surveys. - E-learning development time was halved, coordinator effectiveness increased 150%, instructors screened unprepared students, and managers received customized reports.
- Positioned LMS as a talent management tool, adding development plans, skill certifications, and functional curricula. - Developed executive metrics for measuring utility and effectiveness. Manager engagement increased during planning; and employee training relevancy scores doubled.
NeopostCustomer Relationship Management Training Program Manager
Nov. 2006 - Jan. 2009Hayward, CAResponsible for enterprise wide CRM training programs across all levels and departments.
- Created programs for Deployment, New Hire, and New Functionality training. Using classroom, eLearning and blended approaches, trained all levels, from CEO to temporary staff.
- Wrote all materials, exercises and presentations used by 250+ Field Service Technicians, 400+ Field Sales Representatives, 220+ Call Center Agents, 100+ Branch-level Managers and 17 Trainers.
- Produced deployment training plans for classroom delivery of simulation curriculum to Sales, Service and Call Center department leaders. Completed training 1200 employees in 3 months.
Somersault ConsultingManagement Consultant
Jan. 2005 - Dec. 2006Small business management consulting on vision, strategy and tactics for manageable growth. Advised clients in key negotiations, coaching towards value focused decision making. Encouraged clients to document key functions to prepare for future rapid growth. Consultations resulted in measurable revenue growth for all clients.
Chiron CorpSr. Analyst, Sales Operations
Jan. 2001 - Dec. 2004Managed software deployment training for 120 pharmaceutical sales representatives. Developed two week off-site program, including all technical and training coordination. Directed training team of 5 contractors, from train-the-trainer program through 4 classrooms. Assessed and contributed to sales-goal focused training to achieve requirements with least effort and time. Produced ~50 page operations manual, plus bookmark and cheat-sheets. Conducted all sales tools support training. Provided regular follow-up distance training for on-boarding and skills-improvement. Delivered educational communications to address key technical issues and to clarify policy. Produced regulatory and system compliance training. Coordinated efforts across Regulatory Affairs, Marketing and Sales to ensure compliance to federal, industry and corporate regulations. Developed adoption reports to identify technology, compliance and competency issues in the sales force.
Charles Schwab & Co.Executive Assistant
Jan. 1999 - Dec. 2001Assistant to Senior Vice President of Mobile Trading Solutions Division.
Hitachi AmericaSales Coordinator
Jan. 1997 - Dec. 1999Coordinated complex international delivery and AR/AP for the Semiconductor Equipment Sales Division.
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