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Work Background
FirstRandHuman Capital Integrated Delivery Manager
Nov. 2023Sandton, Johannesburg• Aligned HR initiatives with company's strategic goals to drive business objectives.
• Collaborated with various HR teams to ensure seamless integration across functions.
• Established performance metrics and reporting mechanisms to track initiative effectiveness.
• Identified opportunities for process improvement and efficiency gains.
FirstRandProgram Manager (Secondment)
Jun. 2019 - Nov. 2023Johannesburg Area, South Africa•Led a comprehensive Human Capital Transformation Program across the Africa footprint, encompassing ± 40k employees, to modernize HR processes, improve employee experience, and enhance operational efficiency by implementing Workday HCM and Payspace Payroll. This program, with a budget of R80 million and a phased implementation spanning over 3 years, aimed to modernize and unify HR systems and processes across the African Footprint.
•Established and managed a robust PMO to ensure effective governance, communication, and coordination throughout the program lifecycle.
•Developed and executed a comprehensive program plan, including scope definition, resource allocation, budget management, stakeholder engagement, and risk mitigation strategies, ensuring successful delivery within defined timelines and budget parameters.
•Oversaw the design, configuration, and testing of Workday HCM modules, including core HR, talent, payroll, benefits, and time & attendance, and Payspace Payroll for Africa, ensuring alignment with local regulations and requirements.
•Managed complex cutover activities, including data migration, system testing, parallel runs, and final go-live, ensuring a smooth transition from legacy systems to Workday HCM and Payspace Payroll with minimal disruption to business operations.
•Successfully orchestrated operational transition activities, encompassing user training, communication plans, change management strategies, and post-implementation support, to enable seamless adoption of the new systems across the Africa footprint.
•Managed relationships with key vendors involved in the Workday HCM and Payspace Payroll implementation, ensuring timely delivery of services, adherence to contracts, and effective communication throughout the project lifecycle.
•Collaborated closely with cross-functional teams to ensure successful implementation and integration of Workday HCM and Payspace Payroll within existing business processes and systems.
FirstRandTalent Technology and Analytics Manager
Aug. 2017 - Jun. 2019Sandton, JohannesburgEngage internal and external stakeholders in Group Humana Capital (ERP technology, HR shared services, BI and HR) to ensure effective alignment and opportunity optimisation for the talent and learning practice
Coordinate with internal and external vendors to deliver learning programs and ensure program quality and participant satisfaction.
Assisted in the development and implementation of talent management programs and initiatives.
Create and maintain detailed program documentation, including program outlines, training materials, and evaluation reports.
Manage program budgets and track program expenses.
Develop and maintain effective systems and processes to track program data, participant feedback, and learning outcomes.
Continuously identify opportunities to improve operational efficiency and effectiveness within the Talent and Learning Development function.
Work closely with internal stakeholders, including HC, business leaders, and subject-matter experts, to ensure alignment and effective communication.
Effectively communicate program updates, announcements, and key information to relevant stakeholders.
Develop reporting insights for talent and learning practice to assist with business decisions
Design, develop, implement and maintain operating framework, policy and quality assurance framework for talent and learning technologies
Develop and implement strategies to integrate and enable talent technologies to increase effectiveness and utilisation of technologies
Project management of key projects related to talent and learning technology
Risk awareness and adherence to governance, risk and compliance requirements
FirstRandSenior Project Manager
May. 2016 - Jul. 2018Sandton•Led the successful implementation of Axonify, an innovative learning management system, enhancing employee training and engagement across the organization.
•Collaborated with cross-functional teams to define project scope, goals, and deliverables, ensuring alignment with business objectives and stakeholder requirements.
•Developed and maintained detailed project plans, schedules, and budgets to monitor progress and ensure timely delivery of project milestones.
•Oversaw the operational transition from legacy training systems to Axonify, ensuring a seamless shift for all users by coordinating resources, timelines, and stakeholder buy-in.
•Conducted risk assessments and implemented mitigation strategies to address potential challenges and ensure project success.
•Facilitated training sessions and workshops for stakeholders to promote understanding and adoption of the Axonify platform.
•Developed and executed operational workflows that optimized training delivery and user experience post- implementation.
•Analyzed data and feedback to continuously improve training programs and increase user engagement, leading to a measurable increase in employee performance metrics.
•Actively communicated project status, achievements, and challenges to executive leadership and stakeholders through regular updates and presentations.
WesBankSenior Project Manager
Apr. 2016 - Dec. 2016Fairland•Provided strategic leadership and management for a complex portfolio encompassing risk, legal, and compliance initiatives within WesBank, ensuring alignment with organizational objectives and regulatory requirements.
•Oversaw the successful execution of multiple high-impact projects within the portfolio, including KYC 2016 Remediation," "Master Template Management," "FIC Amendment Bill", delivering measurable results in risk mitigation, compliance enhancement, and legal adherence.
•Collaborated with cross-functional teams, including legal, compliance, risk management, IT, and business units, to define project scopes, objectives, timelines, and budgets, fostering effective communication and stakeholder alignment.
•Developed and implemented comprehensive project plans, risk mitigation strategies, and reporting mechanisms to ensure project success, adherence to timelines, and effective communication of project progress and status to stakeholders.
•Managed and coordinated resources, budget, and timelines, ensuring efficient resource allocation and optimal project delivery within budget constraints.
•Proactively identified and addressed potential risks and challenges, implementing appropriate mitigation strategies to ensure project success and minimize potential liabilities for the organization.
•Developed and implemented robust processes and procedures for documentation, tracking, and reporting on legal and compliance matters, ensuring adherence to relevant regulations and best practices.
Actively participated in the development and implementation of company-wide risk, legal, and compliance policies and procedures, contributing to a culture of continuous improvement and adherence to regulatory frameworks
Barclays Africa Group LimitedPortfolio Manager
May. 2015 - Apr. 2016JohannesburgLed the development and execution of the strategic portfolio for the B12 Sunrise transformation initiative objective was to deliver service excellence across broader Africa’s banking branch network, aligning with the overall business strategy and ensuring alignment with regional priorities. This includes identifying and prioritizing initiatives that will enhance customer experience, drive operational efficiency, and adapt to evolving market demands.
•Identified, prioritized, and managed a portfolio of 10 to 20 programs and projects, ensuring that they are aligned with strategic goals and deliver the highest value to the organization.
•Evaluating the impact of each initiative on key performance indicators (KPIs) such as customer satisfaction, branch profitability, and operational efficiency.
•Developed and managed the portfolio budget, exceeding R110 million, ensuring efficient allocation of resources across various initiatives.
•Developed and implemented risk mitigation strategies for the portfolio, addressing potential challenges and ensuring program success.
•Established key performance indicators (KPIs) and performance reporting frameworks to track progress, measure impact, and identify areas for improvement.
•Collaborated closely with key stakeholders, including senior executives, regional leadership, branch managers, and project managers, to ensure alignment, communication, and support for the portfolio.
•Managed relationships with key vendors involved in the program, ensuring timely delivery of services, adherence to contracts, and effective communication.
•Supported the implementation of change management strategies to ensure smooth transition and adoption of new initiatives within the branch network
AbsaProgramme Manager
Jan. 2014 - May. 2015Johannesburg Area, South Africa•ABSA Sunrise Business Transformation Programme, managed and delivered over 7 programs within the financial sector.
•Handled 9 to 10 initiative ranging from small to complex simultaneously with internal and external resources of +-90 and managing a budget ranging from 5Mil to R200Mil depending on the size of the initiative.
•Simultaneously managed and influenced multiple projects and project teams to achieve successful completion of projects.
•Put mechanisms and processed in place to ensure expectations are fulfilled
•Worked closely with the Portfolio Managers and Financial Planning department to ensure spends and forecasts coincide properly with the capital expenditure plan.
•Coordinated with external and internal stakeholders from middle management to executive stakeholders to deliver book of work.
•Planned, oversaw, and evaluation for all aspects of specific programs and projects, including monitoring performance metrics and budget compliance.
•Managed scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals.
•Tracked deadlines on multiple projects and hold others accountable to deliver on expectations.
•Engaged with vendors, third-party services, to ensure delivery of book of work.
•Served as a proactive leader and problem solver to address complex issues and situations as they arise
Sasfin Bank LtdProject Manager
Sep. 2013 - Jan. 2014Johannesburg Area, South Africa•Managed a Multifaceted Portfolio: Led the successful delivery of projects across the banking compliance and marketing domains, ensuring alignment with regulatory requirements and business objectives. This involved juggling diverse project types, including compliance audits, regulatory updates, marketing campaigns, brand development, and customer outreach initiatives.
•Regulatory Compliance Audits: Led audits to ensure adherence to regulatory requirements, including FATCA, AML, and data privacy regulations. This involved working closely with internal teams, external auditors, and regulatory bodies to identify and address any gaps in compliance.
•System and Process Enhancements: Led projects to implement or improve systems and processes to enhance
compliance capabilities and streamline operations. This involved collaborating with IT teams to ensure seamless integration and functionality.
•Brand Development: Led projects to enhance the bank's brand identity, including logo design, marketing materials, and communication strategies. This involved working with creative agencies and branding experts to ensure consistency and effectiveness.
Senior Project Manager working in the PMO managing compliance and marketing projects.
FirstRandIT Project Manager
Jul. 2011 - Sep. 2013Santon•Led Compliance Initiatives: Successfully managed a portfolio of projects aimed at ensuring the bank's adherence to a wide range of regulatory requirements, including Customer Projection Act, National Credit Act, Companies Act, FAIS and POPIA data privacy, and other applicable regulations.
•Regulatory Compliance Audits: Led compliance audits to identify any gaps or areas of non-compliance. This
involved collaborating with internal teams, external auditors, and regulatory bodies to assess current practices and recommend corrective actions.
•Policy and Procedure Development and Implementation: Managed the development, implementation, and
communication of new or revised policies and procedures to ensure alignment with regulatory changes and best practices. This required working closely with legal and compliance teams to ensure accuracy, effectiveness, and timely execution.
•System and Process Improvements: Led projects to implement or improve systems and processes to enhance
compliance capabilities and streamline operations. This involved collaborating with IT teams to ensure seamless integration and functionality, minimizing risks and optimizing efficiency.
•Risk Mitigation: Proactively identified and managed potential compliance risks. This involved developing risk
assessments, implementing mitigation plans, and monitoring compliance efforts to prevent regulatory violations and minimize reputational damage.
•Stakeholder Management: Effectively communicated with stakeholders, including senior management,
compliance officers, legal teams, IT teams, and business units, to ensure project alignment and address any
allaboutXpertProject Manager
Jul. 2010 - Jun. 2011SandtonHire as a consultant by AllAboutXpert to work at FirstRand as Project Administrator/Project Manager for the compliance department. PROJECTS: CONSUMER PROTECTION ACT (GROUP WIDE)
The project requirement was to ensure compliance and mitigate risks associated with the Legislation (“the Consumer Protection Act and regulations”) for the FirstRand Banking Group. COMPANIES ACT (GROUP WIDE)
To identify, align and implement the requirements of the regulation that will enable First Rand Banking Group to comply with Companies Act by the prescribed date.
Johannesburg WaterSenior Project Coordinator
Apr. 2009 - Feb. 2010City of Johannesburg, Gauteng, South AfricaERP PROJECTS: SAP PLANT MAINTENANCE The objective of the project was to replace JWater’s operational maintenance software Hansen with SAP Plant maintenance solution. The SAP Plant Maintenance application component provided JWater with a comprehensive software solution for all maintenance activities that are performed within JWater. DOCUMENTUM UPGRADE JWater embarked on a project to upgrade its Electronic Document and Records Management System enterprise-wide and make use of one repository for information storage. Documentum is document management software that provides management of document content and attributes such as check-in, check-out, workflow, and version management. DEVELOPMENT CONTROL The objective of the project was to upgrade the Development Control application for the Development Control department. The Development Control department approves building plans for the City of Johannesburg. They make sure they are complied with the zoning regulations of the Town Planning Scheme. INFRASTRUCTURE PROJECTS: IMQS IMPLEMENTATION – ASSET MANAGEMENT TOOL
JWater replaced their Asset Management tool and purchased IMQS to be the new assets management solution. IMQS uses GPS view to report the general layout of infrastructure, such water or sewer network, it shown in colour coding corresponding to component attributes. NETAPP STORAGE IMPLEMENTATION JWater purchased NetApp storage to store All ERP applications. The project was to assemble the NetApp storage, build a DEV, QA and Prod environments for all the ERP applications. The last phase was to move all the ERP data, application over to the NetApp Storage. PMS ACTIVE DIRECTORY CLEAN UP
The objective of the project was to clean up the JWater MS Active Directory. After the clean-up, it was decided to integrate the MS AD with SAP central User Administrator. This would improve the quality of the MS AD as it will have the current information, which HR had in the SAP central user administrator.
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