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Work Background
TRGRecruitment Manager & Human Resources Process Improvement Manager
Dec. 2023Dallas-Fort Worth MetroplexExperienced talent acquisition leader with a passion for driving recruitment excellence. Adept at creating inclusive hiring processes, developing innovative strategies, and building strategic partnerships. Skilled in optimizing efficiencies and fostering continuous improvement. Key Highlights:
- Demonstrated talent acquisition leadership, providing direction and guidance to drive team success.
- Proven track record of maintaining and evolving inclusive hiring processes, utilizing data-driven insights to make informed business decisions.
- Strong ability to develop and refine strategies for continuous improvement, bringing forward innovative ideas and recommendations.
- Hands-on approach as a working manager, sourcing, screening, and hiring candidates to align with business objectives.
- Exceptional skills in building strategic partnerships within and outside the organization. Connect with external stakeholders, such as colleges, organizations, and industry associations, to build a robust talent pipeline and stay updated on emerging trends and best practices.
- Successful completion of special projects and human resources-related assignments, including leading recruiting integration and assisting HCM selection and implementation processes.
- Proficient in utilizing technology platforms such as Workday, Jobvite, HireRight, Handshake, LinkedIn Recruiter, and more to streamline processes.
- Excellent communication skills, both oral and written, with a dynamic presentation style to engage stakeholders at all levels.
- Detail-oriented with strong organizational skills, effectively managing multiple priorities and achieving desired outcomes.
- Tech-savvy, proficient in Microsoft Suite, Apple tools, and virtual networking platforms for seamless collaboration and communication.
- Standard Operating Procedure documentation for all human resources processes, policy creation, and operationalization for background check processes.
- Employee engagement survey action planning
We Thrive HRSenior Recruitment Strategist & HR Consultant
Aug. 2023Dallas-Fort Worth MetroplexNicole is an accomplished and experienced professional specializing in talent acquisition strategies, employer branding, and compliance with employment laws. With a strong background in optimizing data flow and leveraging analytics, She excels in driving informed recruitment decisions and improving processes. As a strategic thinker, Nicole develops and executes tailored talent acquisition strategies, customized to meet the unique needs of each client or organization. She conducts thorough job analysis to understand position requirements and create compelling job descriptions that attract top talent. Collaborating closely with clients, Nicole enhances employer branding and ensures a positive candidate experience. By staying up-to-date with market research, industry trends, and data-driven insights, she drives informed recruitment decisions that align with business goals. Compliance with employment laws, regulations, and industry best practices is a top priority for Nicole. She ensures a seamless integration of applicant tracking systems (ATS) with HRIS, restructuring the architecture to optimize data flow, accurate reporting, and analytic insights. Building strong relationships with hiring managers, key stakeholders, and cross-functional teams, Nicole acts as a trusted advisor, offering insights and expertise to align recruitment efforts with business goals. Her skills in tracking metrics and data analysis enable her to measure the effectiveness of talent acquisition strategies and provide actionable insights for process improvement. Contracted TCA Regional Associate
The Chef Agency is a leading executive search firm serving the Food + Beverage industry. Our Team helps identify talent for all corporate, and Front + Back of-house positions. Key Skills: Onboarding, Leadership Development, Technical Recruiting, Sourcing, Project Coordination, Performance Management, Applicant Tracking Systems, Employer Branding, Talent Management, Inclusive Hiring, DE&I Strategy
Salad and GoDirector of Talent Acquisition
May. 2022 - Aug. 2023Phoenix, Arizona, United StatesResponsible for expanding Salad and Go’s Talent Acquisition function while creating and implementing strategies across the entire company. Design of innovative sourcing strategies to help recruit and create a pipeline of talented people to drive rapid growth across all restaurants, corporate support teams and food processing facilities. Strategic partnership with executive and department leaders to develop marketing and branding materials to differentiate the Company from its competition. Deep knowledge of factors relevant to the business and hiring managers' needs (e.g., time to hire, location, budget) and uses this knowledge to guide the development of end-to-end hiring plans and processes aligned to the needs of rapid growth. Analyzing relevant data and trends to provide insight and set plans to meet hiring goals. Connecting data to cross-organization goals and leads conversations across groups to address broad hiring issues. Partnering with leadership to develop and manage recruitment and branding programs that will position Salad and Go as an employer of choice. Owner of candidate experience. Talent Mapping & headcount management at all levels. Bar Raiser Successfully staffed 64 new restaurant openings while maintaining adequate staffing for 100+ established restaurants, 2 corporate offices, and 2 food processing facilities within 12 month time frame. Deep knowledge of competitor opportunities to differentiate Salad and Go’s unique career possibilities, advantages, and rewards and leverage a consistent, compelling message that conveys the most significant motivators to prospective candidates. Leverages long-term relationships with talent pools and communities across the restaurant and manufacturing industry. Develops a comprehensive approach that integrates multiple concepts (e.g. community building, business intelligence) to create an innovative sourcing strategy.
On The Border Mexican Grill & CantinaDirector of Talent Acquisition
Feb. 2019 - Apr. 2022Irving, TXDirect recruiting efforts for all restaurants and the recruiting team.
Own and drive the recruiting, sourcing strategy, hiring processes and candidate experience for all levels of positions including Restaurant Support Center.
Track TA’s performance through key metrics. Provide ongoing feedback, training and development to team.
Work with upper management to understand current and future workforce needs and develop improvements to staffing processes like sourcing and selection.
Work with key stakeholders to analyze business goals, identify talent needs/or gaps to develop across the organization, and implement programs to find the right talent.
Push status quo and find new and innovative ways to recruit.
Establish tools to assess candidate skills and talent through understanding requirements for positions, company culture and excellent interviewing skills.
Establish relationships with Field and Support Center leadership.
Assist in developing on-boarding plans and talent retention strategies.
Attract highly qualified candidates through Social Presence by continually running descriptive job advertisements on job boards, and social media outlets.
In partnership with marketing, drive employer brand content across multiple outlets.
Process improvement; continually assess current practices while working to develop new processes and improvements in the recruiting department, including Applicant Tracking Systems and Vendor Management.
Play a key role in headcount planning, working closely with OPS leaders to ensure we have management headcount to fuel our planned growth.
Promote diversity and inclusion in the workplace and drive programs to ensure recruiting strategies attract diverse candidates. Evaluate sourcing and selection procedures.
Identify and organize recruitment events to build our employer brand presence in the correct places.
Manage all vendor relationships including contract negotiations and ongoing ROI of services.
Manage departmental budget.
Fiesta Restaurant Group, Inc.Talent Acquisition Manager
Jan. 2015 - Jan. 2019Dallas/Fort Worth AreaFull-cycle recruiting for Restaurant Management and Corporate Offices; performing extensive and continuous sourcing, screening for multiple positions, vetting for culture, behavior, fundamental technical skills and targeted competencies. Corporate office recruiting in the following departments: Information Technologies, Accounting/Finance, Human Resources, Training/Development, Research & Development, and Marketing. Manage the selection process including: requisition management, documenting the selection process in the ATS, sourcing candidates, behavioral interviewing, developing a compelling compensation package and closing the deal. Partner with District Managers, Sr. District Managers, and Directors to understand their hiring needs as well as coaching them on effective interview techniques, workforce planning practices and compensation requirements. Partner with HR Managers to identify future talent needs and proactively sources to develop robust ready to hire talent pools. Strategically use social media and sourcing tools (i.e. CareerBuilder, Monster, LinkedIn, Indeed, and other traditional job boards) to generate a healthy pool of qualified candidates.
Provide an impeccable candidate experience through consistent and accurate communication. Fully utilize the Applicant Tracking System (ATS) reviewing and prescreening resumes weekly while conducting Competency Based Pre-screen interviews. Provide support and training to restaurant managers and operations leadership on how to legally and effectively source, screen, interview, select and retain individuals. Contribute to continuous recruiting process improvement efforts, while ensuring accurate reporting and data for distribution and analysis on candidate flow, time-to-fill, cost per hire, etc. Create and distribute new hire information data, offer letters, and documentation for all newly hired employees. Assisted in integration of ApplicantOne (ATS) and Recruiting/ HRIS Workday platforms.
Taco CabanaRegional Training Manager
Jan. 2010 - Jan. 2015Dallas/Fort Worth AreaOwned by FRGI Dedicated professional who champions quality and consistency at Taco Cabana. With a focus on optimizing and documenting restaurant operations and training processes, she utilizes the Taco Cabana Operating Procedures Manual and Team Training Program. Nicole conducts on-site visits with Managers-in-Training (MITs) as outlined in the Taco Cabana MIT Program. She evaluates their progress, addresses concerns, and ensures adherence to Taco Cabana standards. As a Regional Training Manager, Nicole monitors and coordinates training for MITs and internal management promotions at certified Taco Cabana training restaurants. She evaluates trainees during and after training. Nicole plays a key role in developing Certified Training Restaurants and GMs at Taco Cabana. She conducts pre-certification audits, counsels General Managers on deficiencies, and evaluates the execution of training programs. Nicole conducts training workshops and seminars for MITs, Team Members, Shift Leaders and restaurant management. Analyzing training needs and evaluating effectiveness, Nicole offers input to improve training tools, operational process changes, and programs. She executes rollouts of new products, processes, and technology to support Taco Cabana initiatives. Nicole participates in new restaurant openings, coordinates the Restaurant Opening Team, and contributes to companywide, regional, and district management meetings.
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