Naveen Balajee V - Resource Analyst, Freshworks

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Work Background

FreshworksResource Analyst

Aug. 2022Chennai, Tamil Nadu, IndiaAllocation of Onboarding Specialists & Engagement Managers in Freshworks Professional Services team for customer onboarding projects in North America and Europe region. Checking SoW and Salesbook to proceed with staffing and Initiate projects. Handle staffing escalations from start to finish ensuring that the business is supported throughout the process and the resource management process is followed. Proactively forecast bench time for the onboarding team and work with the resource management team to ensure that the available resources are identified for the right opportunities. Generating weekly resource utilization reports and supply analysis for leadership. Advertising open project assignments and promoting the availability of resources globally to encourage sharing of resources across regions to increase utilization. Liaise with the leadership team in the fulfilment of project staffing requests, prioritizing resource requests and resolving resource allocation conflicts for customer onboarding projects. Work with engagement and practice managers to review and design resourcing plans to deliver against project deliverables while leveraging the best available staffing from internal regional resources and third-party contractors and partners. Handling the skill matrix for the Freshworks Professional Services team. Mavenlink PSA tool Administrator.

HashedInDelivery Operations Analyst

Aug. 2021 - Aug. 2022Bengaluru, Karnataka, IndiaTracking & Analyzing Resourcing data of Hashers(Software Engineers) Forecasting Demand vs Supply of various technology capabilities to the leadership. Staffing the resources on the bench to open demands in Projects. Liaising with Project Managers and Delivery Leads for Resource Allocation of various enterprise accounts. Arranging Training Programs and certifications for resources on the bench for up-skilling and engagement. Generating weekly reports for the leadership on Headcount on the bench both band-wise and capability-wise, Demand vs Supply forecast, current engagement of resources on the bench, resources to hit the workforce after onboarding, number of resources expected to join the organization, current available project openings and proactively tracking roll-offs of resources from projects. Have received a spot award for May 2022 for performance excellence.