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India
Work Background
KyndrylProces Architect
Sep. 2021San Jose, Costa RicaProcess Architect - Process Interface Manual Team Document interfaces between the client and IBM according to their specfic solutions per agreements
Knowledgeable IT Services such as AWS Fundamentals, Service Now, Basic Network Infrastucture, Cloud Computing, Incident Management, Problem Management, Change Management and other services.
Knowledgeable Agile Methodology.
IBMProcess Architect
Mar. 2019 - Aug. 2021Heredia, AFZProcess Architect - Process Interface Manual Team Document interfaces between the client and IBM according to their specfic solutions per agreements
Knowledgeable IT Services such as AWS Fundamentals, Service Now, Basic Network Infrastucture, Cloud Computing, Incident Management, Problem Management, Change Management and other services.
Knowledgeable Agile Methodology.
IBMSecurity Delivery Specialist SRM/ Physical Identity & Access Management
Jan. 2018 - Feb. 2019Heredia, AFZSecurity Delivery Specialist SRM/ Physical Identity & Access Management
Performs preventive measures to improve audit stature. Acts as a intermediary between the auditors and internal delivery teams during supported audits (ex: Corporate, SOC1, etc) and assists delivery teams in producing concise responses and follow-ups within agreed to timeframes. Facilitates Get-2-Green activities on accounts failing to meet defined metrics for Patch, Security Management and CIBD auditable units. Works proactively with delivery teams to identify areas of improvement using metrics, assessments, value stream mapping and audit results. Escalates as appropriate, develops audit mitigation and post audit looks for tranding of any findings. Drives security and compliance initiatives as directed by management and in alignment with the mission of the NA Project Office. others:
Knowledge on relevant technologies such as Windows Server, Active Directory, LDAP, MFA.
Experience working with authentication services, user lifecycle, and policy management.
Strong communication and interpersonal skills
Knowledge in IT Security
IBMSystem Compliance Services (Secondary Controls)
Jan. 2017 - Dec. 2017Heredia, AFZSecondary controls specialist
Expert qualified to perform multiple roles related to the delivery of security & risk management services to a client. Responsibilities may include leading the development and implementation of policies and practices, security programs, multi-functional teams, and/or project plan delivery. Responsibility may range from a single customer account to multiple customers.
Provide subject matter expertise in specific areas such as logical & physical access management, information security, Incident Management (Also Work orders and Tasks) Systems:
UAT
Service Now
Hewlett Packard EnterpriseINFRASTRUCTURE SUPPORT CENTER • HEWLETT PACKARD
Dec. 2014 - Nov. 2015Heredia, CariariIncident management for multiple clients/accounts
Interaction with the client directly to solve issues regarding services to
ensure quality service 24/7.
Hewlett Packard Enterprise1 LEVEL TECHNICAL SUPPORT AGENT • HEWLETT PACKARD
Jun. 2013 - Nov. 2014Heredia, CariariTechnical support agent – windows, active directory for Ericsson account
Team leader/coach backup
PER HEADCUSTOMER SERVICE • PERHEAD • JAN 2012 TO DEC 2012
Jan. 2012 - Dec. 2012Rio oro, Costa RicaCustomer service role
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