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GEMSSmith Consulting & Security Ltd.Technical Project Manager, Consultant
Dec. 2020Victoria, British Columbia, CanadaProviding expert advice on future technology directions.
Working with legacy infrastructure and application upgrade projects.
Vested contract renewals and transition to new service providers.
Operational process improvement.
Service Management processes and ServiceNow implementations.
Automation and orchestration.
Leading IT Infrastructure teams through operational projects and technology and software changes. May 2023 - Present
Creation Technologies - Working as Senior Project Manager to manage implementation and migration from Oracle Agile PLM to PTC Windchill PLM in a Microsoft Government Compliant Community. Providing Status Reports, managing vendors, working with multiple teams of staff and presenting to executive. May 2023 - Present
Ventura Foods - Working as a Senior Project Manager to manage multiple IT Projects including Microsoft Licensing transition, Kronos clock upgrades, etc. using ServiceNow Project Managment Module. Jan 2023 - Present
Installing Golf Simulators, projectors laptops, software and networking. • Sept 2021 - Dec 2022 Ministry of Social Development and Poverty Reduction - Lead teams of technical experts in operational projects and upgrades. Providing incident, change and release management to support the business. Working with ministry personnel and partners to ensure that applications and services were continuously running without issues. Managing on-demand services relating to a portfolio of government applications and websites. • Dec 2020 - Aug 2021 Ministry of Health - HIBC contract transition preparation. Reviewing and ensuring application architecture and processes were documented and accurate prior to move to new outsourcing partner. Working with ministry personnel and partners to collaborate on outcomes. Providing expert advice on future technical directions.
HP Advanced Solutions IncDirector, Managed Compute
Aug. 2017 - Sep. 2020Victoria, BCData Centre Modernization, providing Infrastructure as Code.
Manage and direct teams that provide services to the BC government and broader public sector. Responsible for overseeing service delivery and managing on-demand service requests relating to a portfolio of government services and applications. Meet with clients on a regular basis to report on status, understand their needs and provide technical guidance.
• Responsible for managing and maintaining a fleet of servers for the BC Government and Broader Public Service. Managed teams of Server Administrators (Windows, Linux, Solaris, AIX, OpenVMS, VMware, Citrix) as well as internal tools teams.
• Sponsored and supervised technical project deliverables.
• Implemented Change Management processes and procedures to ensure maximum uptime and dependability
• Bringing application development and project management methodologies to infrastructure. Updating the data centre to provide infrastructure as code.
• Instituted an Efficiency Team to identify and automate repetitive manual tasks.
• Eliminated old ineffective tools and moved our teams to best of breed tool set.
• Provided training opportunities to staff to keep them up with technology changes.
• Worked with Service Managers, clients and vendors to establish relationships and solve complex issues.
• Responsible for cloud, automation and tools teams including Azure stack, OpenShift and Hybrid cloud environments. • Knowlegable and experienced with cloud development and adoption strategies, including moving to IaaS, PaaS and SaaS.
Provided leadership and guidance to Ministry client partners. Work with internal operations and delivery teams to provide high quality services and solutions.
BC Provincial GovernmentDirector, MTICS Information Management Branch
Mar. 2015 - Aug. 2017Victoria, BC, CanadaManaged Applications and Infrastructure for MTICS IMB and their clients. • Worked with line of business leaders to provide services to the public and internal government. • Leads the development of IM/IT strategic plans transforming the business vision, goals and objectives of supported organizations into IM/IT strategies and plans.
• Develop Transformation and Technology plan for publishing and submission to the Capital Planning Secretariat (CPS) and Office of the Chief Information Officer (OCIO) and contributes to the
• Supervises staff including assignment of work, development and evaluation of performance plans and approval of leave. • Works with senior management, Ministry Chief Information Officer, Ministry Security Officer to assist with security issues and annual budget planning processes concerning IM/IT needs.
• Design, implement and administer IM/IT related governance frameworks and processes.
• Develops and manages project management standards, templates and processes and provides advice, guidance and quality assurance on deliverables to ministry project managers. • Provides procurement and contract management advisory services to project managers and IMB staff and assures compliance with ministry and government standards.
• Participate in negotiating major external service contracts for key IM/IT projects.
• Represents the ministry on government-wide committees
MGSmith Consulting Ltd.Project Manager, Business Analyst
Aug. 2013 - Mar. 2017Victoria, BC• Gather business requirements and provided recommendations for long and short-term solutions including project schedule and plan. • Create documentation such as Business cases for ministry decision and RFPs.
• Provide recommendations on strategic, technical and organizational changes for business transformation.
• Manage projects and ensure tasks/deliverables are completed on time, on budget and with quality. Projects • Ministry of Technology , Innovation and Citizen Services - Data network monitoring and management tools project. Investigate and document functionality, usage, gaps, overlaps and issues with current tool set. Research marketplace for solutions. Recommend future direction and create RFI document for purchasing new tools. Developing and negotiating new services with strategic partners.
• Ministry of Agriculture - AgriFoodBC web development platform project. Investigate and document current web sites and document functionality and tools used. Recommend future direction, document bug and enhancement lists, create plan and RFI for new web site development and tools.
• Island Savings Credit Union - Mayfair mall branch relocation. Install all workstations (hardware and software), printers, telecommunications, network and peripherals. Test and ensure everything is working as expected.
Insurance Corporation of British ColumbiaSolutions Delivery Manager, Driver Licensing
Aug. 2012 - Aug. 2013Victoria, BC• Provides consultation, on-going application development and tactical leadership to Driver Licensing related systems, applications and web sites. • Assesses business requirements and identifies new or current application systems initiatives and issues. • Recommends priorities, strategies and resources according to requirements of business lines in terms of appropriate application systems support or solutions. • Establishes and maintains effective working relationships with internal stakeholders within the division to support the execution of application/systems projects or sustainment of application systems and programs. • Plans, develops, implements, and maintains application systems solutions and software.
Manages allocation and coordination of technical resources across business areas to support cross-functional, interrelated projects and initiatives.
• Evaluates the acquisition and sustainment of applicable software and third-party products and services.
• Negotiates and administers licensing and service contracts/agreements with vendors.
Prepares and manages the unit’s operating budget.
• Selects, trains, develops, and assesses the performance of reporting staff.
Camosun CollegeManager, Systems and Software Development
Sep. 2006 - Aug. 2012Victoria, BC• Responsible for managing staff of twenty: 4 Systems Analysts (Faculty), 3 Web Developers, 9 Server Administrators (Linux, Windows), 2 Application Support and 2 Network Analysts. • Responsible for managing budget of over two million dollars (Operating and Capital), as well as managing purchasing/renewal of College-wide infrastructure and software. Budget development and forecasting.
• Creating highly productive teams from a diverse group of individuals including staff from two separate unions plus contractors. Boosting team morale and decreasing absenteeism. • Bringing project management principles to College and delivering completed projects as promised.
• Initiating ITIL Service Management methodologies – Change Management, Incident Management, Problem Management, Release Management, and Configuration Management as well as Risk Management, and Service Level Agreements.
• Plan and implement upgrades to production level environment for ERP systems, applications and web sites including hardware and software migration, business continuity planning (back-up and recovery, virtualization) performance monitoring, capacity monitoring and planning.
• Developing/coaching staff, including recruitment, development, training plans and performance management.
• Implementing Enterprise Architecture – documenting current college technologies and setting future college technical direction.
• Manage the development of standards and best practices for use of technology, data security, web design and use of social media.
• Portfolio Management – receiving and evaluating project requests, prioritizing and managing college projects, creating project plans, project charters, business cases, briefing notes, etc.
• Risk Management - identifying, assessing, and prioritizing risks and updating the risk register and developing a risk management plan including mitigating or solving risk issues.
• Client Meetings to hear concerns and set expectations.
BC Provincial GovernmentSenior Business Analyst
Oct. 1992 - Sep. 2006Shared Services BC (WTS)
Manager – Supervise/manage team of Business Analysts. Participate in branch manager meetings and senior management level business planning sessions. Portfolio Management and project prioritization. Budget development and forecasting. Sr. Business Analyst/Team Leader - Lead and worked on the development and implementation of many cross government projects and initiatives. (E-Forms, Corporate Forecasting System, etc.) This is a fast paced environment with constantly changing priorities. My duties as senior business analyst included project management, change management, customer relationship management, quality assurance and facilitating cross government user groups. This included creating RFP’s, managing contracts, analyzing user requirements and creating technical and business specifications and end-user training and help files. MSer – BCIS/Enterprise Portal Program
Senior Business Analyst – Responsible for customer relationship management of ministry staff and contract resources for the design, development and implementation of the Enterprise Portal. Coordinated development of Ministry Internet sites using Portal templates. Managed multiple projects concurrently. Finance - Treasury Board Staff
Applications Coordinator - Managed Capital Division's application development. Duties included release management, change management problem management, system administration, contract and service level agreement management, coordinating user acceptance testing, developing end user documentation and training. BC Systems/CITS - Work Place Engineering
Senior Technical Analyst/Team Leader – Installation and support of government workstation hardware and software, file and print servers and mainframe connectivity.
Advantage ComputersSales
Jan. 1990 - Dec. 1992Victoria, BC, Canada
Computer ConnectionsAssistant Manager
Jan. 1988 - Dec. 1990Victoria, BC, Canada
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