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Network Power<100 people
Roles
✔️100%
IT
🔥14%
Startup Founder
💸14%
Marketing
Geos
🇦🇪14%
United Arab Emirates
🇮🇹14%
Italy
Work Background
Groove DigitalVP Customer Experience & Support
May. 2019Boca Raton, FLAs the Vice President of Customer Experience and Support at Groove, I am tasked with overseeing strategic initiatives that improve direct response, technical support, and billing inquiries. My role is pivotal in optimizing customer interactions to enhance efficiency and effectiveness across various touchpoints. I lead a team of 8 professionals, ensuring they address customer inquiries and technical issues promptly and with the utmost professionalism. My responsibilities include developing strategic plans that align with our organizational goals, integrating innovative technologies, and refining support strategies to improve service delivery. I also manage training programs for my team, fostering skills development and continuous improvement to maintain high service standards. I collaborate closely with internal and external stakeholders to ensure our support systems are cohesive and that customer insights inform broader business strategies. This integration is vital for delivering a comprehensive, world-class experience that meets the expectations of our users, customers, and partners.
Bemka Corporation- House of Caviar and Fine FoodsE-commerce and Digital Marketing Manager
Oct. 2017 - Dec. 2018Ft Lauderdale• Created a streamlined process for online ordering of caviar and fine foods and fulfillment using 3rd party solutions (ERP/ECOM) • Increased Amazon channel sales (Dropship and Seller) by analyzing trends and keywords. Sales in these channels increased by 38-40% • Managed a email database of targeted clients and scheduled promotions and email blast as requested by management • Managed a team of interns by leading the Social media efforts for the company, increased the social media presence of the company • Managed the contents and article publication for the websites (blogs) • Managed day to day ordering process and supported the wholesale team with mailing blasts for the wholesale division
Quality Importers Trading CompanyDigital Marketing Manager
Apr. 2017 - Oct. 2017Weston, FL• Collaborated with the implementation of an e-commerce solution for the cigar and accessories
industry, focused on customization services. • Managed and maintained a total of 3 e-commerce sites. • Implemented new email campaigns using user experience driven design and solid
product offerings. • Created digital strategies for 7 brands and managed several social media assets in
different channels, including Facebook advertising and organic social media growth. • Designed and implemented all printed assets for a trade show, including large format
print materials, ad design, promotional products for the event and social media
management. • Worked in conjunction with the product development department to fulfill a large
variety of graphical projects, from product packaging to branding.
WebTricity Labs, Inc.Chief Marketing Officer
Oct. 2015 - Sep. 2016Ft Lauderdale• Managed the content marketing creation, S.E.O Strategies, social media campaigns,
participated actively in the creation of digital and print assets for clients. • Implemented social media and digital production processes to increase productivity
and improved client retention, resulting in a 15% increase in billable hours and
extended contracts for the company. • Conceptualized and collaborated with the design and development of several sites
using Word press and Prestashop as main platforms. • Managed a team of 3 people and coordinate all efforts to fulfill client needs within
guidelines and timeframes delegated by management.
CitrixCitrix Systems - Globalization Team / Web Production
Mar. 2011 - Mar. 2015Ft Lauderdale, FLAs a part of the Globalization Team at Citrix, I was partly responsible for organizing, executing and report the Q.A processes and maintenance cycles of 16 international web properties and the Production of home pages for the Citrix GEO sites using content management tools. • Cross browser testing for content, structure, and functionality • Reporting of bugs or issues to other teams using reporting tools. • Attended grooming meetings and participated in sprint releases to identify roadblocks or issues during the development phases. • Liaise with other teams and 3rd party companies to manage and resolve translation, technical or graphical issues • Gather and organize all the information for the Q.A Process and maintenance cycles and provide weekly reports. • Design and create simpler processes to systematically enhance time frames, improve production and Q.A quality and minimize the impact on team assets.
eNeighborhoodsGraphic Designer / Web Designer
Jan. 2004 - Mar. 2006Boca Raton, FloridaAs a member of the design team, I participated actively in the creation of web-driven marketing solutions for real estate agents, brokers and real estate companies. I was able to collaborate with the development team to create the best final product possible for our demanding real estate clientele providing graphically appealing, yet functional designs to enhance the marketability of our clients.
I also participated in the creation for the GUI for Wylfire MLS and the eneighborhoods software.
Pollux Media Enterprises, IncPresident
Jan. 2002Hollywood, FLPollux Media Enterprises, Inc is a Florida-based digital marketing agency primarily focused in the creation of digital marketing solutions, websites, content portals, landing pages, e-commerce and Social Media consulting for the past 2 decades. Successfully using creative and analytical skills and tools to create eCommerce sites for several brands, digital solutions for high-end clients as well as cohesive and interactive Social Media campaigns to promote brands, events or products, from an omnichannel approach, always seeking the best outcome possible within the constraints of budget, human capital, and customer expectations.
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