Robyn Morales - Solutions Architect, DS Home Computing

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Work Background

Global Payments Inc.Sales Project Coordinator

Jan. 2022 - Dec. 2023Canada• Provided on-site service within a 100 km radius, covering most of the province of Alberta • Averaged 65 resolved calls per month with an upper limit of 120 per month • Managed inventory control of devices via logistic services, ordering by email • Conducted training for up to 30 persons at one time ad hoc for merchants • Installed and trained for various debit machines and semi-integrated debit/credit solutions • Specialized in troubleshooting and training for a variety of devices, including gas pumps and different POS systems.

Global Payments Inc.Onsite Service Technician

Mar. 2009 - Jan. 2022Edmonton, Alberta, Canada• Provided on-site service within a 100 km radius, covering most of the province of Alberta • Averaged 65 resolved calls per month with an upper limit of 120 per month • Managed inventory control of devices via logistic services, ordering by email • Conducted training for up to 30 persons at one time ad hoc for merchants • Installed and trained for various debit machines and semi-integrated debit/credit solutions • Specialized in troubleshooting and training for a variety of devices, including gas pumps and different POS systems.

Memory Express Computers Inc.Return Merchandise Authorization Tester & Customer Service Representative

Dec. 2008 - Feb. 2009Edmonton, Alberta, CanadaProvided Quality control Customer Support Sales Inventory support

NCR CorporationCustomer Engineer II

Feb. 2008 - Nov. 2008Installing/repairing Fastlane and repairing ATMs

My Nerd 2 GoOwner of Sole Proprietorship

Nov. 2007Alberta, CanadaPurchase, install, support and train personnel in commercial and residential hardware technical solutions. Created websites (HTML, Java, CSS)

TES - The Employment SolutionIMAC Specialist

Sep. 2006 - Mar. 2008Point of sales equipment moving, installation/removal and testing

Esso Edmonton, ABAssistant Manager

Aug. 2006 - Feb. 2008Cashier, customer service, Store cleanliness, merchandising, overall maintaining corporate standards. Performing part time management duties from time to time while manager was out which includes dealing with counting cash, balancing the safe, dealing with more challenging patrons, dealing some product replacement/ placement issues.

Mc Donald's Canada Edmonton, ABTeam Leader/ Swing Manager

Feb. 2005 - Aug. 2006Supervising teams of 2-15, food preparation, supervising food production, customer complaints, store cleanliness, keeping to corporate standards, receiving large food orders

DS Home ComputingTeam member

Jun. 1996Edmonton, Canada Area• Oversaw 3-5 complete annual turnkey solutions, including development, implementation and optimization. • Provided solution testing, training, and documentation • Investigated and resolved reported customer issues for improved customer satisfaction.

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