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Work Background
Global Payments Inc.Sales Project Coordinator
Jan. 2022 - Dec. 2023Canada• Provided on-site service within a 100 km radius, covering most of the province of Alberta
• Averaged 65 resolved calls per month with an upper limit of 120 per month
• Managed inventory control of devices via logistic services, ordering by email
• Conducted training for up to 30 persons at one time ad hoc for merchants
• Installed and trained for various debit machines and semi-integrated debit/credit solutions
• Specialized in troubleshooting and training for a variety of devices, including gas pumps and different POS systems.
Global Payments Inc.Onsite Service Technician
Mar. 2009 - Jan. 2022Edmonton, Alberta, Canada• Provided on-site service within a 100 km radius, covering most of the province of Alberta
• Averaged 65 resolved calls per month with an upper limit of 120 per month
• Managed inventory control of devices via logistic services, ordering by email
• Conducted training for up to 30 persons at one time ad hoc for merchants
• Installed and trained for various debit machines and semi-integrated debit/credit solutions
• Specialized in troubleshooting and training for a variety of devices, including gas pumps and different POS systems.
Memory Express Computers Inc.Return Merchandise Authorization Tester & Customer Service Representative
Dec. 2008 - Feb. 2009Edmonton, Alberta, CanadaProvided Quality control
Customer Support
Sales
Inventory support
NCR CorporationCustomer Engineer II
Feb. 2008 - Nov. 2008Installing/repairing Fastlane and repairing ATMs
My Nerd 2 GoOwner of Sole Proprietorship
Nov. 2007Alberta, CanadaPurchase, install, support and train personnel in commercial and residential hardware technical solutions.
Created websites (HTML, Java, CSS)
TES - The Employment SolutionIMAC Specialist
Sep. 2006 - Mar. 2008Point of sales equipment moving, installation/removal and testing
Esso Edmonton, ABAssistant Manager
Aug. 2006 - Feb. 2008Cashier, customer service, Store cleanliness, merchandising, overall maintaining corporate standards. Performing part time management duties from time to time while manager was out which includes dealing with counting cash, balancing the safe, dealing with more challenging patrons, dealing some product replacement/ placement issues.
Mc Donald's Canada Edmonton, ABTeam Leader/ Swing Manager
Feb. 2005 - Aug. 2006Supervising teams of 2-15, food preparation, supervising food production, customer complaints, store cleanliness, keeping to corporate standards, receiving large food orders
DS Home ComputingTeam member
Jun. 1996Edmonton, Canada Area• Oversaw 3-5 complete annual turnkey solutions, including development, implementation and optimization.
• Provided solution testing, training, and documentation
• Investigated and resolved reported customer issues for improved customer satisfaction.
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