Michelle O’Malley - Project Manager/Consultant, Federal Government

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Network Power<100 people

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✔️100%

IT

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Work Background

Radus SoftwareIT Program Manager

Sep. 2023Washington DC-Baltimore Area• Initiating and planning the Business Master File (BMF) Modernization Program, one of the largest modernization projects in the federal space, with the mission of modernizing the 70-year-old legacy BMF system within 5-years. • Planning and executing the Modernized Correspondence, Notices, and Letters Program, with the goal of redesigning ~300 taxpayer notices by Filing Season 2025, while simultaneously launching the new Correspondence Composition System to digitize notices to enable taxpayers to view notices online. • Standing up the Information Technology (IT) – Applications Development - Corporate Data – Inflation Reduction Act (IRA) Program Management Office; overseeing all IRA programs, projects, and initiatives; managing and reporting on scope, schedule, cost, and risks. • Developing financial models (budgets/spend plans), lean business cases, funding requests, executive briefings, executive reports, for various programs and projects across the Corporate Data domain. • Facilitating program increment planning, sprint planning, and scrum ceremonies to foster collaboration, remove impediments, and promote transparency by ensuring that all relevant information, such as the product backlog and team capacity, is readily available and understood by the team.

Radus SoftwareIT Project Manager

Aug. 2022 - Aug. 2023Washington DC-Baltimore Area• Managing and tracking the development of Machine Translation (MT) application capabilities to be used within the IRS to provide language assistance to Limited English Proficiency individuals, with the goal of reducing the total translation time and increasing translation quality; tracking the planning, development, testing, and deployment of the MT application using SDLC process and Agile/Scrum methodology. • Developing requirements, epics, user stories, and acceptance criteria to understand user needs, translate needs into actionable Items, prioritize those needs based on their impact on the user experience and business value, and aligning with business goals. • Leading the development of One Solution Delivery Life Cycle (OneSDLC) artifacts including, but not limited to, Business System Reports, Interface Control Documents, and Simplified Design Specification Reports in order to document the MT application’s architecture, design, and business impact to existing policies and services. • Developing roadmaps and status reports to streamline communications between technical and non-technical users in order to enhance IT offerings and standardize reporting to leadership.

DeloitteSubcontractor - Functional Analyst / Project Manager

May. 2019 - Jun. 2022Washington D.C. Metro Area• Assisted the development and management of the U.S. Census Bureau’s corporate partnerships with 30+ technology companies to expand engagement with the public and promote the 2020 Census to users, employees, and networks. • Supported the Census Bureau's Trust & Safety Team including, but not limited to, monitoring and analyzing social media and Rumors Inbox, flagged and reported mis- and disinformation to social media companies, and developed reports for Census Bureau stakeholders and Government Accountability Office (GAO). • Created high profile, executive-level presentations and briefings for exposure on platforms such as Adobe, Splunk, and Nextdoor. • Utilized Adobe Analytics to develop customized reports for Census Bureau stakeholders to understand website traffic, user feedback and insights, and improve customer relationship management (CRM). • Performed landscape analysis across search engines to identify and analyze Census user experience (UX), identify search engine optimization (SEO) opportunities, and develop a strategy to implement improvements. • Aggregated, prioritized, and refined FAQ content across various platforms and program areas to develop a consistent messaging strategy for the Communications Directorate. • Tracked the development and optimization of digital technologies including, but not limited to, chatbots and voice assistants to enhance communications between the Census Bureau and stakeholders regarding campaign and operational information about the 2020 Census.

DRT StrategiesSenior Business Analyst

Feb. 2018 - May. 2019Washington, District Of Columbia• Supported USDA's Office of the Chief Information Officer (OCIO) Information Security Center's (ISC) Cybersecurity Consolidation Initiative to improve enterprise-level security posture through the consolidation of cybersecurity operations, functions, and resources to reduce redundancies decrease cost, and streamline service delivery for USDA customers. • Developed Cybersecurity Operations Maturation Plan (COMP) to respond to the Office of Management and Budget’s (OMB) Federal Cybersecurity Risk Determination Report and Action Plan, identifying an effective and efficient strategy to consolidate USDA department-wide cybersecurity services, functions, and resources (people, process, and tools) over two years. • Established an OCIO Centralized Security Operations RACI matrix that aligned cybersecurity capabilities by NIST category and Cybersecurity Services Catalog offerings into a consolidated document that identified roles and responsibilities amongst the ISC, OCIO Security, Client Experience Center, Digital Infrastructure Services Center, and USDA Mission Areas. • Managed Business Process Improvement Initiatives of Assessment and Authorization, Cyber Risk Management, Cyber Policy, and Customer Relationship Management (CRM) within the Information Security Center through the creation, maintenance, and reporting of Key Performance Indicators (KPIs), Work Breakdown Structures, project activities, milestones, risks, and dependencies. • Conducted various post-implementation reviews on information technology projects that included analysis of schedule, scope, budget, cost, stakeholder, and performance measurement for successful completion and submission of client deliverables. • Created, managed, and distributed 40+ internal and external project communications and coordination documents including, but not limited to, project charters, project plans, work breakdown structures, risk registers, change management plans, briefings, white papers, and project support templates.

Colonial Electric Supply - Colonial Major ProjectsAssistant Project Manager

Jun. 2017 - Jun. 2018King Of Prussia, Pennsylvania• Managed 25 projects simultaneously with tasks including, but not limited to, procurement, client and vendor relationship management, business process improvement, human resource and training management, and supply chain logistics; • Managed individual projects through the consistent and routine analysis of risk management, stakeholder engagement, resource allocation; • Conducted requirements and documentation gathering relating to the memorandum of understanding while doing a thorough review of bill and materials, drawings, fixture and project schedules, and specifications to ensure contract language and expectations were aligned while simultaneously analyzing opportunity areas for increased profit margin; • Prepared and distributed detailed lighting package portfolio to current and potential clients after conducting thorough preparation through the review of architectural drawings and fixture schedules, procurement of materials, and negotiations with manufacturers to ensure maximized profits.

Enterprise HoldingsBranch Manager

Apr. 2013 - Jun. 2017Philadelphia, PA• Created financial, employee development, business operations, and business development strategies for numerous branches to ensure maximum effectiveness and optimal revenue streams while analyzing profit and loss statements in order to mitigate investment and operational risks; • Development of training and development strategies and programs in the areas of supervision, mentoring, training, coaching, and evaluation to ensure maximum productivity by all workforce; • Conducted competitive landscape environment analysis to determine opportunities for increased profit margin, geographic expansion, and ability to sustain long-term growth; • Managed financial and accounting services including, but not limited to, negotiations of client payment plans, preparation of balance sheet write-offs for uncollectible accounts, assessment of higher risk clients, and strategic recommendations for future collections; • Determined daily and monthly sales goals for work groups and departments while managing over 150 employees while providing training and conducting monthly performance development meetings; • Forecasted potential issues through the development of risk registers for fleet logistics.