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Work Background
Student Transportation of AmericaHuman Resources Manager/Leave Administration
Jan. 2022 - Jul. 2022Wall, New Jersey, United StatesAdministered the firm’s Leave process for over 20,000 US employees, including HI and PR
Answer incoming calls for requests and inquiries relating to FMLA, Maternity/Paternity Leave, Personal, Military, Short Term and Long-Term Disability
Determine eligibility for FMLA, ADA, state specific leaves, other company approved leaves of absence and appropriate disability programs, if applicable.
Help employees interpret leave policies in accordance with state and local employment laws
Consult with Medical Accommodations and Workers Compensation when necessary
Work with third party disability vendor regarding proper documentation and payment status
Assist the Accommodations Team to provide employees with required assistive equipment upon return to work from disability
Independent judgment, a high level of confidentiality, and the ability to work in an interdisciplinary environment
Maintain accurate LOA files and complete paperwork for all leave cases, maintain records for audit purposes
Assess, adjudicate, and track all FMLA claims in a timely manner
Proficient knowledge of leave as an accommodation under the Americans with Disabilities Act (ADA)
Work collaboratively Payroll and/or other HR functional areas to resolve more complex inquiries or issues.
Update employee status in HRIS with appropriate leave status, make any necessary salary changes if applicable Maintain positive working relationships with multiple union delegates and supervisors to foster beneficial labor and Associate relations.
Hold union grievance meetings; determine outcomes of all grievances, successfully keeping the company out of arbitration.
Conduct monthly audits to ensure store compliance with all state and federal laws, company rules and regulations, and multiple union contracts.
Acquiring and maintaining i-9 employment verification for current and potential employees.
Costco WholesalePayroll Clerk/Human Resources – Administration
Jan. 2019 - Dec. 2021Bayonne, New Jersey, United StatesAssists employees with payroll, personnel, and benefit questions or concerns. Exercises discretion and confidentiality with all employee information.
Keys new employee information into the payroll system, updates for documented changes/initiates documentation for
automatic changes. Reviews all documents for accuracy and required approvals prior to keying and filing.
Runs reports for managers on reviews, attendance, benefit eligibility, upcoming raises and status changes. Issues daily report of payroll by department.
Reviews timekeeping exceptions and keys adjustments from the Exception and Sick Logs.
Tracks counseling notices prior to filing, purges expired counseling notices. Keys performance reviews, readiness and relocation preferences into the payroll system prior to filing.
Responsible for FMLA (Family Medical Leave Act) and Medical LOA (Leave of Absence)
Maintains employee personnel files. Retains payroll report history, terminated employee files.
Issues authorized job/wage confirmations. Completes OSHA reports, including but not limited to OSHA 300 Logs, 300A Summaries, and BLS Reports. Posts work schedules weekly. Assists employees with My Costco Account username and password set-up. Answers Employee Self-Service questions.
Verifies, codes and logs warehouse expenses. Keys purchase orders to computerized log. Reviews payables transaction record and general ledger. Acquiring and maintaining i 9 employment verification for current and potential employees.
ARISE VIRTUAL SOLUTIONS VIA CLIENT RELATED SERVICES, LLC.Virtual Assistant / Remote Customer Service Specialist
Sep. 2009 - Jan. 2019Hazlet, New Jersey, United StatesManage a wide variety of customer service and administrative tasks to resolve customer issues efficiently. Maintain and manage daily schedules for a team of three customer service representatives to meet with quality assurance facilitators to monitor performance and maintain service-level metrics.
Maintain up-to-date records of all customer inquiries; issue resolution, and subscription/ membership updates and renewals. Schedule and book travel reservations, process exchanges, and collect payments for Club Maintenance Fees and Membership Dues. Create Newsletters and presentations to keep agents informed of the latest industry and company trends using Excel and PowerPoint. Perform market and internet research to identify sources of special products and services to meet customers' inquiries. Provide accurate and appropriate information in response to customer inquiries. Recommend and assist customers in selecting appropriate products and services based on their individual needs. Confirm appropriate changes are made to resolve customers' issues.
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