Requests
9
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Bryant TechnologiesSenior Business Analyst
Aug. 2023Washington DC-Baltimore AreaFederal Reserve Board of Governors, Division of Information Technology
• Elicit and document functional requirements from stakeholders with the Office of the Secretary
• Collaborate with developers and product owners to solution requirements
• Write comprehensive client-facing documentation using simple language
• Serve as a point of contact between business and technical teams to ensure alignment on project goals
• Actively participate in daily stand-ups, sprint planning, retrospectives
• Identify and escalate issues or risks that may affect project timelines or quality
Amida Technology SolutionsProject Manager
Feb. 2021 - Aug. 2023Washington DC-Baltimore AreaModern Claims Processing Program Support Services for Veterans Benefits Administration
• Manage project schedule and all contract deliverables for multiple technical workstreams for a prime contract valued at more than twenty million dollars. • Develop and track project plans and provide progress reports against the plan.
• Attend client meetings and maintain regular correspondence with clients. • Gather technical requirements and represent the company’s technical interests to the client. • Prepare project budgets and track resources compared to forecast. Business Intelligence Data Platform for North Carolina Department of HHS
• Managed project schedule and all contract deliverables for a sub-contract valued at more than two million dollars. • Communicated and coordinated with the prime contractor, Accenture, and all client stakeholders.
Bryant TechnologiesBusiness Analyst
Sep. 2019 - Nov. 2019Washington, District of Columbia, United States• Reviewed current state and discussed options for updating websites for non-profit organizations. • Assisted with the evaluation of available options to leverage the latest design and features. • Documented feedback regarding proposed solutions and monitored the development schedule to ensure on time go live for all deliverables.
3M Health CareProject Manager (TEKsystems Global Services)
Jul. 2013 - Dec. 2020Silver Spring, MDManage the implementation process for solutions offered by 3M Health Information Systems, Inc (3MHIS).
• Plan, direct, and coordinate activities of the 3M HIS project team to ensure project tasks are completed on time and client expectations are being met. • Provide weekly project updates; status, issues, risks, and next steps to Operations Manager.
• Monitor project task progress to identify potential slippage or opportunities to accelerate the implementations; work with client and project team members on identification, documentation, and resolution of all implementation issues.
• Encourage and motivate internal and external team members to improve timeliness of task completion throughout the project, providing updates and status information.
CaradigmEnterprise Project Manager (TEKsystems)
Nov. 2012 - Jun. 2013Chevy Chase, MDManage projects for the Caradigm Intelligence Platform implementation team to ensure the highest level of customer satisfaction by understanding and identifying the customer’s needs, service delivery planning, building and maintaining strong working relationships and managing the account effectively in delivery and operation of hosted Amalga environments. • Manage customers’ technical support and change deployment requests. • Ensure timely resolution of customer issues by referring issues to product specialists or escalating to the appropriate manager. • Work with management to manage politically sensitive issues and with accounts to develop and maintain service delivery plans that align with the customers’ values and goals without introducing unnecessary risk to live environments.
• Run weekly calls with assigned customers to review the status of current support and change requests.
• Communicate proactively with accounts regarding product and program information, and strategic plans where appropriate.
West Virginia University Hospitals, Inc.Senior Magview Consultant (Santa Rosa Consulting)
Feb. 2012 - Aug. 2012West Virginia, United StatesAs a Business Analyst with expertise in MagView implementation, I worked with the IT and Radiology departments at West Virginia University Healthcare to facilitate the installation, testing and training for the Magview Mammography Information Management software at two hospitals in Martinsburg, West Virginia.
Philips HealthcareTechnical Account Manager
Sep. 2009 - Jan. 2012Aspen Hill, MDProvide external customer support for existing customers of Healthcare Informatics product solutions using client/server architecture by collaborating internally with cross-functional teams.
• Improve the customer experience by providing a consistent point of contact familiar with their needs. • Assess the needs of customers, and then coordinate with technical engineers to meet those needs. • Reduce the time required to complete upgrades and other tasks by applying critical thinking and deduction in order to form accurate conclusions and prevent escalations.
• Document details of customer interaction using incident management system to track issues and communicate resolution with customer and internal management.
• Maintain communication and collaborate with Sales Team to help the customer prepare for future growth.
Philips HealthcareProject Manager
May. 2007 - Aug. 2009Foster City, CAConducted implementation project management for Philips iSite PACS customers by providing professional advice on pre-installation requirements and post-installation configuration to new and existing customers. Communicated internally and externally with plans, updates and status of assigned projects. Documented the scope work for approval by customer's IT and Radiology management teams and ensured clear communication of the required tasks to all project stakeholders. Set up and maintained project plans to define task dependencies and critical path for the installation of new products and for upgrades to existing PACS hardware and software. Coordinated installation, acceptance testing and auditing during project implementation. Maintained strong and open working relationships within the organization to ensure effective project delivery and achievement of goals. Reviewed installation processes and provided feedback to improve the quality of implementation plans and procedures.
MagViewBusiness Analyst for Systems Interoperability Solutions
Jan. 2000 - Apr. 2007Burtonsville, MDManaged system integration products and services compliant with Health Level 7 and other standard formats for electronic data exchange between healthcare information systems. Established priorities for new features and enhancements with the Software Development Team based on customer's requirements and time line. Determined resource allocation, formulated project plans and developed test script scenarios for the design and implementation of Maglink, a proprietary HL7 interface engine. Coordinated with training and support resources to design and implement quality control procedures. Provided technical support during the implementation process by analyzing, reproducing and resolving issues within the integration configuration or by determining the external root cause. Applied my knowledge of healthcare industry standards, state and federal regulations such as HIPPA and MQSA, and information technology best practices to ensure successful software implementations for a nation wide customer base.
MagViewTraining and Support Specialist
Jan. 1996 - Dec. 1998Traveled extensively to train radiologists and their medical/technical staff on the use of a software application designed for the American College of Radiology. Consulted with clients on the setup and configuration of their computer hardware and network. Delivered and installed application software on various Windows platforms. Configured application settings to meet each client's individual needs. Identified and effectively communicated any add-on sales opportunities to the sales team. Conducted testing using the conditions within the client environment, identified hardware, software and network issues to ensure a successful installation. Responded to incoming help desk calls from more than 350 customers in North America and drafted technical documentation. Conducted software demonstrations at medical conventions and international trade shows.
Applied Software Incorporated dba MagViewClient Services Coordinator
Aug. 1993 - Dec. 1995Responded to all incoming sales inquires and technical support calls. Assessed the needs of customers, then coordinated with technical staff to meet those needs. Alpha-tested proprietary computer software to evaluate and improve the functionality and design. Applied critical thinking and deduction in order to arrive at accurate conclusions and prevent escalations. Wrote technical specifications and end user documentation. Organized and maintained purchase order tracking system, shipped software installation packages and updates. Performed administrative functions including monthly support invoicing.
Intch is a Professional Networking App for the Future of WorkSee more people like Melissa on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
488114 people
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
18
Senior Software Engineer @ EarnIn
134661 people
15
Data Analyst
24
Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore
42
Senior Mining Engineer @ Riot blockchain