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Work Background
UAB MedicinePatient Placement Specialist
Jun. 2023Birmingham, Alabama, United StatesCoordinated patient placements within the healthcare facility, ensuring efficient use of resources. Liaised with medical and administrative teams to optimize patient care and flow, enhancing patient experience and operational efficiency.
UAB MedicineGuest Services Coordinator
Apr. 2022 - Jun. 2023Birmingham, Alabama, United StatesOversaw a team providing high-quality customer service to patients and visitors. Managed dispatch operations, addressed guest needs, and implemented process improvements that elevated the guest experience and team productivity.
UAB MedicineGuest Service Representative Lead Dispatcher
Aug. 2021 - Apr. 2022Birmingham, Alabama, United StatesCoordinated dispatch activities and led a team responsible for visitor assistance and patient transport. Fostered a supportive and efficient work environment, contributing to the smooth operation of services.
UAB MedicineGuest Services Representative
May. 2021 - Jul. 2021Birmingham, Alabama, United StatesActed as a first point of contact for patients and visitors, delivering exceptional customer service and support within the healthcare environment.
UAB MedicinePatient Transporter
Jun. 2020 - May. 2021Birmingham, Alabama, United StatesEnsured safe and efficient transport of patients, working closely with the clinical team to support patient comfort and care.
UAB MedicinePatient Transporter Temp
Mar. 2020 - Jun. 2020Birmingham, Alabama, United States
Jim Burke AutomotiveAutomotive Service Advisor
Oct. 2018 - Jan. 2020Birmingham, Alabama, United StatesAdvised clients on automotive repairs and services, enhancing customer satisfaction and loyalty through clear, effective communication. Boosted service and product sales by identifying client needs and recommending appropriate solutions. Coordinated between clients and the service team to ensure smooth operations and efficient repair processes.
Brannon HondaExpress Service Advisor
Aug. 2015 - Jan. 2017Birmingham, Alabama, United StatesStreamlined repair processes and delivered efficient customer service, contributing to high client satisfaction scores and positive feedback. Managed multiple service appointments with a focus on quality and timeliness, meeting key performance indicators and company standards.
Hendrick Automotive GroupPorter and Inventory Management
Sep. 2014 - Aug. 2015Hoover, Alabama, United StatesMaintained inventory accuracy, tracked vehicle movement, and facilitated timely vehicle preparation for sales. Collaborated with the sales and service departments to optimize operations, contributing to overall dealership efficiency.
Adamson FordQuick Service Advisor
Mar. 2014 - Aug. 2014Birmingham, Alabama, United States
Riverchase KiaAutomotive Service Advisor Temp
Sep. 2013 - Oct. 2013Pelham, Alabama, United States
Serra AutomotiveService Operations Manager and Service Advisor
Mar. 2013 - Aug. 2013Birmingham, Alabama, United States
Hendrick Automotive GroupSales Professional
Jan. 2013 - Mar. 2013Hoover, Alabama, United States
Invisible Fence® BrandSales Associate and Technician
Apr. 2012 - Dec. 2012Vestavia Hills, Alabama, United States
Town & Country FordSales Professional
Oct. 2011 - Apr. 2012Bessemer, Alabama, United States
AT&TPremise Technician and Connect Tech
Feb. 2009 - Oct. 2011Hoover, Alabama, United States
Bed Bath & BeyondSales Associate
Jan. 2008 - Feb. 2009Trussville, Alabama, United States
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