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Work Background
Expedia GroupSenior Director of Vacation Rental Partner Success, Global New Business Development
Jan. 2022 - Aug. 2024
Expedia GroupSenior Director of Partner Success, Vacation Rentals, APAC
May. 2018 - Sep. 2024Singapore
Expedia GroupEgencia - Director, Global Account Management (APAC)
Mar. 2017 - May. 2018Singapore-Manage a team of Global Account Managers in Singapore and Hong Kong
-Manage customer relationship and negotiate various business deals both directly and indirectly
-Make business cases to accelerate growth and develop of Egencia business and organization in APAC
-Implement and execute various strategic initiatives to continuously improve customer experience and grow revenue
Expedia GroupHead of Global Merchandising Supply
Feb. 2016 - Feb. 2017Tokyo, Japan• Proactive participation in development of innovative global merchandising strategy
• Manage a global team with direct and indirect reports to deliver merchandising initiatives to drive revenue growth of hotel, airline, and other supply partners • Provide regular and meaningful presentations, performance analysis, education and negotiations with relevant leaders and stakeholders
• Collaborating with various teams to drive cross-functional initiatives
Expedia GroupRegional Director - Japan / South Korea / Micronesia (Representative Director of Japan)
Oct. 2007 - Jan. 2016TokyoDirector of Market Management – Japan and Micronesia (2014 Sep – 2016 Jan)
Director of Market Management – Japan, South Korea, and Micronesia (2012 Mar – 2014 Aug)
Regional Manager - Japan (2010 Mar – 2012 Feb)
Market Manager - Japan (2007 Oct – 2010 Feb) • Directed a team of 8 Area Managers / Senior Market Managers and their respective staff (total of 50+ employees) in Tokyo, Osaka, Fukuoka, Nagoya, and Okinawa
• Led the growth of Japan Market Management team from 3 to 50 employees. Established a high performing team and instilled a challenging but enjoyable team culture. (attrition rate of less than 5% since taking over the Director role) Grew Japan’s revenue by 2.3 times in 2 years from $131MM in 2012 to $306MM in 2014 • Developed and implemented sales strategies to constantly accelerate growth, challenging the norms and standard practices. Built and defended numerous business cases and presented to various stakeholders including VPs, SVPs, and GMs from various teams • Managed the South Korea team for 2.5 years from Feb '12-Sept '14. Grew the team from 3 to 7 employees and built a strong foundation for the team to succeed. Adopted local practices and business, developed and implemented strategies to win locally. Grew sales by 2.3 times in 2 years from $62 MM in 2012 to $143MM in 2014. • Successfully negotiated with various hotel chains, independent hotels, and tourism boards to build relationship and improve product offering and price / inventory competitiveness
• Presented in various public conferences (Web in Travel, Tokyo Convention & Visitors Bureau, Overseas Hotel Executive Association, etc.) representing Expedia to audience size of up to 300 people • Awarded with Market Manager of the year (2010) and selected as the APAC representative of PSG Roundtable (2008-2009), Finalist of PSG Challenge (2010) and presented to the CEO
ZS AssociatesConsultant
Sep. 2003 - Sep. 2007Tokyo, Japan-Strategy and management consulting (mainly in the pharmaceutical industry) -Took a lead role in a project and recommended an optimal marketing mix allocation for a budget of 20 billion yen. Presented results to sales and marketing leadership from global HQ and Japan. -Led a project in supporting the reorganization of a sales force for one of the biggest global pharmaceutical company in Japan. Managed a team of 4 persons and served as a day-to-day client contact -Assessed market potential of hemostat and sealant market in Japan and developed marketing strategy for a major biotech/pharmaceutical company. Presented results to local and global marketing leadership. -Conducted field research and opinion leader interviews to identify sales and marketing issues for an underperforming product. Developed and recommended a new segmentation scheme and marketing messages for different customer segments. -Led a targeting project for a mid-sized pharmaceutical company by constructing a regression model to estimate the market potential of customers. Assisted the client to implement the new targeting scheme by developing training materials for the sales personnel, and facilitating target refinement sessions at the regional sales offices -Managed and contributed to recruiting efforts at ZS Tokyo by conducting case interviews and evaluating candidacy of applicants -Conducted various training sessions for associates and consultants to develop technical skills and communication skills (5 – 50 attendees) -Served as a mentor for 8 associates
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