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Work Background
SMART LEARNING ACADEMYLead Preschool Teacher
Apr. 2023Denver, Colorado, United States
Mile High Early LearningAssistant Preschool Teacher
Feb. 2021 - Apr. 2023Denver, Colorado, United States
Lowe's Companies, Inc.Stocking Associate
May. 2020 - Feb. 2021Greenwood Village, Colorado, United StatesNightly stocking of Inventory. Moving and setting up displays. Use of power equipment (Picker, Reach, and forklift) to move and place stock. Maintained team atmosphere while working on projects with coworkers.
Argus Event Staffing, LLCStaff
Jul. 2019 - Apr. 2020Denver, ColoradoChecked all person's entering at the venue for contraband and restricted items. Greeted special guests from the Venue/staff guest list and gave them the appropriate passes Responsible for set up and take down of all equipment used each night. Watched for impaired patrons (called for medical/security help if needed). Interacted with patrons, ensuring clear communication of any concerns to management. Dealt with upset patrons, worked with them to problem solve the situation. Help maintain crowd control for medical, security staff and restricted areas.
Wag Labs Inc.Dog Walker
Jan. 2019 - Feb. 2021AuroraIndependent dog walker tasked with taking dogs on 20-60 minuet walks. Previous experience with dogs in an owner capacity Responsible for cleaning up after dogs and any messes they may have created while owners are away. Followed requests for feeding and any oral medications required. Experience working with dogs who are anxious and show signs of agitation. Responsible for creating and completing my own schedule (at will work similar to Lyft/Uber).
Coram CVS/specialty infusion servicesForm Procurement / Warehouse associate
Jul. 2018 - Jun. 2019Centennial, Colorado*Worked in the Forms department tracking multiple forms of documentation required in order to bill for all active patients. *Helped facilitate/complete the administrative/receptionist duties on a daily basis in a support role. *Made positive Points of Contact in different medical offices in order to maintain speedy return time regarding getting prescriber orders back for authorization. *Working with multiple departments both in house and at other locations to facilitate the best service possible for patients and continue meeting goals set by management. *Implemented procedure changes to improve turnaround time for medical forms to send to prescribers for signature. *Worked directly with patients to get the required forms signed and returned to expedite billing their insurance. *Implemented procedure changes to eliminate the issues we had getting completed documentation returned on time from patients. *Cross trained in warehouse responsibilities and processes to help when there is need. *Gained the title “Asset Tracker” 04/2019 which duties included tracking pumps, maintaining and sending reports daily, keeping inventory for pump and pump supplies.
Nelnet Student LoansAdvisor II
Nov. 2015 - Jul. 2018Aurora, Colorado*Worked as an Advisor I till June 2017 then moved into Help Desk gaining Advisor II status. *Worked with the “Bubble” team on a regular basis providing help with side by side coaching or mentoring for new agents. *Mentored fellow advisors by reviewing their QC’s/QA’s with them to help them improve call flow and prevent mistakes. *Designed and was responsible for updating the new CIC Denver Power point that showed current updates, changes to policies and important Nelnet news. *Efficiently de-escalated volatile customer situations calmly and courteously. *Accurately documented, researched and resolved customer issues. *Worked with the Trainer to facilitate the “Manage my moment” training course. *Received “Advisor II of the quarter” for 3rd quarter of 2017 *Held an average score card of 3.65 out of 4.0 (July ’17 – July ‘18) once moved into an Advisor II position. *Of the escalated calls taken, very few requested higher management.
Massage EnvyMassage Therapist
Aug. 2009 - May. 2014Arvada West, Arvada Colorado
Elements Therapeutic MassageLicensed Massage Therapist
May. 2008 - Jul. 2009Arvada, Colorado, United StatesMassage Therapist Location closed
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