Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
✔️100%
IT
🧑💼100%
C-level Executive
👍100%
Sales & BizDev
Geos
🇨🇴100%
Colombia
Work Background
One Key ResourcesApplication Support Analyst
Dec. 2019Brisbane, Australia
One Key ResourcesSalesforce Administrator
Feb. 2018 - Dec. 2019Brisbane, Australia• Log technical support tickets on Salesforce
• Create new objects, workflows, process builders, create and modify page layouts according to the users' needs and security settings.
• Create automatic communications through email templates and alerts on Salesforce
• Create reports and dashboards for user's metrics on Salesforce
• Monitoring and maintaining computer systems and networks
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Setting up new users' accounts and profiles and password issues
• Providing support, including procedural documentation and relevant reports
• Testing and evaluating new technology
One Key ResourcesICT Officer
Aug. 2017 - Jan. 2018Brisbane, Australia• Log technical support tickets on Salesforce
• Create new users, mailboxes for Microsoft AD, Exchange, and Salesforce.
• Monitoring and maintaining computer systems and networks
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Setting up new users' accounts and profiles and password issues
• Providing support, including procedural documentation and relevant reports
• Testing and evaluating new technology
PrimaryCloudInformation Technology Intern
Mar. 2016 - Oct. 2016Brisbane, AustraliaLearn technologies like Cloudberry, Raspberry Pi, Office 365, Powershell, Azure
Learn How to:
- Document processes in reference manuals for training and guidance
- Handle periodic maintenance of hardware and software
- Assist in performing hardware and software installation procedures
- Troubleshoot equipment such as printers and scanners and other peripherals
- Lay cables and wires for networks and ensure that they are in good working
order
Grupo Konecta / BT ArrakisTechnical Support Officer
Sep. 2010 - Oct. 2013Bogotá D.C. Area, Colombia• Apply understanding and knowledge of information systems products and services to assist customers on technical matters
• Log, record and maintain support tickets through SAP ticketing
• Recognize research, isolate and resolve information system problems
• Type and enter information into a database while a customer is speaking
• Recognize customer’s problems that should be escalated to the next level for resolution following established protocols
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