NSW Rural Fire ServiceAdministration Officer
Oct. 2016 - Dec. 2016Sydney Olympic Park, New South Wales, AustraliaMaintained up-to-date knowledge of agency and business unit policies, procedures, and protocols to ensure accurate and compliant operations.
Managed the computerized records management system, including file creation, storage, retrieval, and archiving, supporting efficient information storage and access.
Delivered comprehensive administrative and clerical support, including filing, records management, mail processing, register maintenance, and report compilation, ensuring seamless department operations.
Responded to inquiries (via phone and in-person) with professionalism, providing accurate information and effective referrals to enhance stakeholder engagement.