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Globals Staff Success Executive
VMwareGlobals Staff Success Executive
Jun. 2021New York, New York, United StatesGuides customers with end-to-end sales motion and adoption deployment best practices. Oversees end-to-end management of consulting engagement and sales motion, accountable and responsible for VMware Success 360 contract sales, consumption, adoption, and renewal sales motion. Manages, coordinates, and collaborates with VMware Support Service Manager for customer reactive needs. Focuses on driving renewals, enhancing product usage, and empowering customers in their multi-cloud journey. As the main post-sales point of contact, ensures successful program delivery and builds strong customer relationships. Facilitates effective adoption and utilization of VMware and its cloud technologies for customers.
Sr. Customer Success Account Manager
MicrosoftSr. Customer Success Account Manager
Jan. 2016 - Jun. 2021Greater New York City AreaAs Customer Success Account Manager I help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. I am part of global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement. Providing customizable solutions complete with enhancement and add-on services, Microsoft Premier Support helps customers proactively address risks, minimize downtime, and streamline operations to improve efficiency and accelerate your business growth. The Customer Success Account Manager (CSAM) acts as a trusted business advisor to Microsoft’s customers, providing Premier Support Services aligned to the customer’s priorities in order to maximize the business value of their Microsoft investment.
Technical Consultant
MicrosoftTechnical Consultant
Apr. 2010 - Dec. 2015Greater New York City AreaHelping customers in their digital transformation for both on-perm and Microsoft cloud technologies. Focused Microsoft Certified Professional with over 16+ years of design and Implementation experience with proven track record of implementing well-tuned critical and network intensive applications. I’m skilled in managing all phases of complex development projects, from concept and design to troubleshooting, implementation, and maintenance. Excel in both self-managed and team-based environments; able to meet and exceed challenging and demanding client requirements.
Associate Manager and Lead Consultant
CSCAssociate Manager and Lead Consultant
May. 2005 - Apr. 2010New Delhi Area, IndiaMy job responsibilities included the deployment of overall ETS services for various Global customers’ accounts like (DuPont Europe, Basell Europe, Bombardier Transport Europe, National Thermal GRID UK, Royal Mail Group UK, Whitbread Group UK), primarily providing solutions to the problems affecting various businesses, and to propose, design & implement solutions for the overall betterment of the operations. Evaluated customers’ needs and incorporated strategies to delivery tactical & strategic solutions, while meeting higher standards and keeping a step ahead of the curve.
Technical Executive
Hewlett-PackardTechnical Executive
Aug. 2004 - May. 2005IndiaImplemented and Managed Security appliances, Network infrastructure & servers, assisted the engineering team in deployment of OS, hardware, software builds, and upgrades of routers, workstations and servers


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