Rabbit Hole DistilleryDirector Of Hospitality
Jan. 2020 - Jan. 2020Louisville Metropolitan Area- Led and coached a team of 9 direct reports within areas of brand experience, events, retail, and service
- Owned and maintained ABC, State, and Federal compliance regarding sales, consumers, and employees
- Prepared and communicated operations and financial reporting for department
- Process and procedure development for each department sector: events, bar, retail, and tours
- Ensure team members and project execution is on brand creative vision
- Developed labor cost analysis and executed scheduling improvement plans
- Planning of “Direct to Customer” program in conjunction with Marketing team abiding by new legislation allowing the direct shipment of alcohol inventory to consumers
- Completed package and pricing analysis to redeploy the “Private Events” options
- Development of Brand Experience program which included an updated tour structure, narrative, and pricing analysis - Cost and Inventory Analysis to deploy new merchandising program
- Constructed New Menu for Cocktails
- Design of e-commerce platform including POS integration with third party vendor and Marketing team - Developed SOPs for all areas of Hospitality department – general and COVID-19 reopening
- Developed training program for each functional department consisting of a performance review and goals tracking