Michelle Hood - Group Product Manager, Southern Bancorp

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Work Background

WalmartPrinciple Product Manager l Associate Experience

Oct. 2018Bentonville, Arkansas, United StatesLead the strategic direction to re-architect and modernize store associate tools and applications to improve process efficiency, reduce financially impacting errors and enable improved customer experiences. Oversee multiple teams comprised of business, store, design, and engineering partners delivering over 10 SaaS mobile solutions. • Develop end-to-end mobile applications to improve store operational performance, including building cloud-based solutions as well as analytic tool connections through investigation and understanding of the end user journey, translating the vision into technical requirements and collaborating on UI/UX development. • Generate $252 million in monthly operational impact to the U.S. business by maintaining application stability, performance, collaborating on issue troubleshooting and resolutions, leading the execution of UAT testing as well as overseeing application rollouts to 1.1 million associate end-users. • Advocate for our end users through the application lifecycle by taking the time to work with them to experience their pain points, resulting in refined roadmaps focused on key feature delivery that has gained 80 – 90% acceptance rates. • Foster trusting cross functional team relationships for continued business innovations, leverage CPG and retail domain expertise to identify new technology business cases, validate internal best practices through the implementation of strategic OKRs (objects and key results) that foster refined product roadmaps to meet demanding deadlines.

Tyson FoodsSr. Product Manager

Sep. 2015 - Oct. 2018Springdale, ARSpearheaded the execution of all P&L functions for product portfolio comprised of creation, performance, and evaluation of channel strategies and process optimization. Held product operation oversight for three manufacturing facilities. • Expanded product portfolio to $17M in 1 year, developed and executed strategic product plans with new product development and oversight of full supply chain to maintain key competitive advantages. • Grew category by 11% while maintaining responsibility for inventory, customer fulfillment, production planning, regulatory compliance, operations optimization, and sustainability. • Reduced team member accidents by 32% and cut tree fiber use by 18% through the management of the end-to-end process to implement robotic packaging equipment into two of Tyson’s poultry production facilities.

Zebra Technologies (formerly Motorola Enterprise Solutions)Sr. Program Manager, Walmart Account

Jan. 2013 - Dec. 2015Bentonville, ARInterfaced with customers to lead programs for all account pre-sales hardware and software initiatives, installations, and innovations. • Activated $109M sales pipeline, created annual strategic product hardware and software roadmaps in collaboration with account team, engineering and customer to implement IT refresh plan for customer’s in-store operations. • Led technical development team of 8 contributors to design account specific applications and device operating systems for deployment, including the Sam’s Club and Walmart Pick-up programs.

Arkansas Capital Corporation GroupProgram Manager

Jan. 2007 - Dec. 2013Fayetteville, Arkansas AreaControlled development, grant acquisition and implementation of multiple key economic development initiatives to grow technology usage and technology focused businesses. • Secured $10M grant from National Telecommunications and Information Administration, developed and implemented innovative programs targeted towards expanding entrepreneurial science and technology companies within Arkansas. • Administered entrepreneur support services to start-up companies throughout Arkansas focused on innovation and business development strategies, marketing plans, human resource guidance and general business operation strategies.

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