WalmartPrinciple Product Manager l Associate Experience
Oct. 2018Bentonville, Arkansas, United StatesLead the strategic direction to re-architect and modernize store associate tools and applications to improve process efficiency, reduce financially impacting errors and enable improved customer experiences. Oversee multiple teams comprised of business, store, design, and engineering partners delivering over 10 SaaS mobile solutions.
• Develop end-to-end mobile applications to improve store operational performance, including building cloud-based solutions as well as analytic tool connections through investigation and understanding of the end user journey, translating the vision into technical requirements and collaborating on UI/UX development.
• Generate $252 million in monthly operational impact to the U.S. business by maintaining application stability, performance, collaborating on issue troubleshooting and resolutions, leading the execution of UAT testing as well as overseeing application rollouts to 1.1 million associate end-users.
• Advocate for our end users through the application lifecycle by taking the time to work with them to experience their pain points, resulting in refined roadmaps focused on key feature delivery that has gained 80 – 90% acceptance rates.
• Foster trusting cross functional team relationships for continued business innovations, leverage CPG and retail domain expertise to identify new technology business cases, validate internal best practices through the implementation of strategic OKRs (objects and key results) that foster refined product roadmaps to meet demanding deadlines.