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Work Background
Pinnacle Sports SgCo-Founder
Aug. 2024SingaporeAt Pinnacle Sports Sg, we are dedicated to promoting fitness, discipline, and unity through the sport of boxing. Led by coaches and trainers with a combined 50+ years of experience, offers professional boxing and fitness training for all ages and skill levels, for all genders. We specialize in individual and corporate fitness programs, empowering teams with team-building and medium to high intensities fitness sessions. We have trained champions. Join us to unleash your corporation's staff potential, build camaraderie, and achieve fitness goals.
MIGSO-PCUBEDSAN Infrastructure Engineer EVF
Nov. 2023 - Dec. 2024Singapore
SanofiDigital Technology Full Stack Engineer (Sanofi EVF)
Nov. 2023 - Dec. 2024Singapore
ShopSmarter SGFounder/Co-Founder - E-Commerce startup
Jul. 2023Singapore
ConfidentialFounder - IT Services and Consulting startup
Jun. 2023Singapore, Singapore
TikTokRegional APAC IT Asset Manager
Dec. 2022 - Jul. 2023
NCS GroupEUC & Service Desk Architect / Technical Lead - Senior Consultant
Apr. 2022 - Sep. 2022SingaporeDeveloping customized tools & solutions in the area of End User Computing and Service Desk, providing technical presales engagement and implementation across all of NCS commercial clients and respective Gov agencies (targeted at 5-6 projects/tenders on a yearly basis).
Singlife with AvivaITAM (ITSM) Lead & Infra Engagement Lead (Manager) - IT Infrastructure Assets & Change Management
Jan. 2022 - Mar. 2022SingaporeStrategic management and implementation of controls for hardware asset management portfolio across the IT spectrum. Specializing in value optimization, cost benefit indexes and mitigating risk of hardware non-compliance in a complex “split and merge” environment, where Aviva SG splits with Aviva UK, and merging with Singlife SG and Professional Investment Advisory Services (PIAS). Asset Management related
• Consolidating assets across the SG IT spectrum • Conducted regular risk assessments and QA reviews. • Gatekeeper of new incoming requests for server builds
• Maintaining asset MA with the respective vendors
• Analyze large sets of complex data
• Maintain a secure OS environment, identifying OBS/EOL/EOS hw, plan for decommissioning/upgrade/migration of hardware
• Source and implement an AM tool to be used
• Policy and guidelines in respect to ITAM governance, using ITSM best practice Infra Team Management related
• Meet deadlines for deployment to provide time sensitive operational feedback to requesting application owners.
• Monitored team members workload across all projects requests, and reassigning or prioritizing
• Provide prompt, objective coaching and counselling to the Infra team members
• Serves as the first point of reference for any ITAM Related queries
• Daily stand-up with team to oversee any backlogs, improvements and new requests by using SCRUM methodology Technical
• Risk management checks on newly build servers
• Ensuring security and upgrades are applied and kept up to date on all assets
• Responsible for managing capacity, patch management, asset & license maintenance
• Diagnose, troubleshoot, hw/sw, or system problems and request replacement of defective components to the vendor when necessary
• Conduct changes, release based on ITIL best practices Project Management Related
• Work together with the PMOs on new and current projects and the respective timeline
• Capacity planning for future project requests
Aviva SingaporeITAM (ITSM) Lead & Infra Engagement Lead - IT Infrastructure Assets & Change Management
Sep. 2021 - Dec. 2021SingaporeStrategic management and implementation of controls for hardware asset management portfolio across the IT spectrum. Specializing in value optimization, cost benefit indexes and mitigating risk of hardware non-compliance in a complex “split and merge” environment, where Aviva SG splits with Aviva UK, and merging with Singlife SG and Professional Investment Advisory Services (PIAS). Asset Management related
• Consolidating assets across the SG IT spectrum • Conducted regular risk assessments and QA reviews. • Gatekeeper of new incoming requests for server builds
• Maintaining asset MA with the respective vendors
• Analyze large sets of complex data
• Maintain a secure OS environment, identifying OBS/EOL/EOS hw, plan for decommissioning/upgrade/migration of hardware
• Source and implement an AM tool to be used
• Policy and guidelines in respect to ITAM governance, using ITSM best practice Infra Team Management related
• Meet deadlines for deployment to provide time sensitive operational feedback to requesting application owners.
• Monitored team members workload across all projects requests, and reassigning or prioritizing
• Provide prompt, objective coaching and counselling to the Infra team members
• Serves as the first point of reference for any ITAM Related queries
• Daily stand-up with team to oversee any backlogs, improvements and new requests by using SCRUM methodology Technical
• Risk management checks on newly build servers
• Ensuring security and upgrades are applied and kept up to date on all assets
• Responsible for managing capacity, patch management, asset & license maintenance
• Diagnose, troubleshoot, hw/sw, or system problems and request replacement of defective components to the vendor when necessary
• Conduct changes, release based on ITIL best practices Project Management Related
• Work together with the PMOs on new and current projects and the respective timeline
• Capacity planning for future project requests
Veolia Water TechnologiesSenior IT Engineer
Nov. 2018 - Sep. 2021SingaporeProviding regional Infrastructure support and administration for Veolia Water Technologies.
Maintain and proactively improve the IT infrastructure to avoid disruption to daily operations. Role and responsibilities are extensive but not limited to the below deliverables: Team Management related
• Conducted regular risk assessments and quality assurance reviews. Led the team to perform above standard in quality assurance with scores of 98% and above, metric to meet was 5% or less error rate by using SCRUM principles and methodology
• Meet assigned deadlines to provide time sensitive operational feedback to users and HODs.
• Monitored team members performance
• Provide prompt, objective coaching, counselling to the team members
• Serves as the first point of reference in the absence of the Regional Manager
• Mentor and guide IT Support Engineers and Administrators to ensure that their development plan and pathway to success is clear and transparent
• Analyses large sets of complex data, draw meaningful conclusion, and make business recommendations based on analysis Technical
• Install/rebuild new/existing servers/laptops/desktops/Chromebooks
• Install/maintain and diagnose any application related issues
• Ensuring security and upgrades are applied • Responsible for backup/patch management
• Administration of delegated AD and other application identity & access management
• Diagnose, troubleshoot, and resolve hw/sw when necessary
• Undertake IT projects
• Conduct preventive and corrective maintenance to enhance system availability for operations End User Service Delivery Management related
• SW installations configuration/control • Solutions to improve productivity for SEA users. Asset Management related
• Working with the Regional IT Manager on the yearly CAPEX/OPEX budget by identifying technologies that can be deployed, replacing old/obsolete hw/sw, and the respective user accounts and licenses.
• AM information via PDQ Deploy & PDQ Inventory, Atera etc
Veolia Water TechnologiesSystems Admin/Engineer, Operations/Infra/Asset Management, Vendor/Service Delivery
Nov. 2017 - Nov. 2018SingaporeProviding regional Infrastructure support and administration for Veolia Water Technologies.
Maintain and proactively improve the IT infrastructure to avoid disruption to daily operations. Role and responsibilities are extensive but not limited to the below deliverables: Team Management related
• Conducted regular risk assessments and quality assurance reviews. Led the team to perform above standard in quality assurance with scores of 98% and above, metric to meet was 5% or less error rate by using SCRUM principles and methodology
• Meet assigned deadlines to provide time sensitive operational feedback to users and HODs.
• Monitored team members performance
• Provide prompt, objective coaching, counselling to the team members
• Serves as the first point of reference in the absence of the Regional Manager
• Mentor and guide IT Support Engineers and Administrators to ensure that their development plan and pathway to success is clear and transparent
• Analyses large sets of complex data, draw meaningful conclusion, and make business recommendations based on analysis Technical
• Install/rebuild new/existing servers/laptops/desktops/Chromebooks
• Install/maintain and diagnose any application related issues
• Ensuring security and upgrades are applied • Responsible for backup/patch management
• Administration of delegated AD and other application identity & access management
• Diagnose, troubleshoot, and resolve hw/sw when necessary
• Undertake IT projects
• Conduct preventive and corrective maintenance to enhance system availability for operations End User Service Delivery Management related
• SW installations configuration/control • Solutions to improve productivity for SEA users. Asset Management related
• Working with the Regional IT Manager on the yearly CAPEX/OPEX budget by identifying technologies that can be deployed, replacing old/obsolete hw/sw, and the respective user accounts and licenses.
• AM information via PDQ Deploy & PDQ Inventory, Atera etc
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