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Work Background
DLN Consulting, Inc.Program & Operations Manager
Apr. 2003Dickinson North DakotaPlan, direct, and coordinate organization operations. Responsible for ensuring and improving the performance, productivity, efficiency and profitability of organizational operations through the provision of effective methods and strategies. Key skills and competencies Coordinate, manage and monitor the workings of organizational contracts. Review financial statements and data. Use financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well-being of the company. Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance. Coordinate and monitor the work related to the successful execution of contracts. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary. Monitor, manage and improve the efficiency of support services such as IT, HR, and Finance. Facilitate coordination and communication between support functions. Liaison for organization's president. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
Pier 87Store Manager/Sales
Jul. 2002 - Apr. 2003Dickinson, North DakotaManaged the day-to-day operation of the store, as well as setting customer service standards, and launching initiatives to hit sales targets. Key skills and competencies Scheduled trained, and coached employees to maximize performance in customer service, revenue generation, and daily tasks. Responsible for new product introduction, inventory and pricing control, merchandising and display. Handled all payroll and bookkeeping functions. Established and negotiated vendor accounts
The Kinsey CorporationProperty Manager
Oct. 1997 - Jun. 2002Greater New York City AreaEffectively managed 304 residential and 27 commercial units among 26 properties throughout Manhattan. Executed property management best practices to protect owners' investments and maximize profits while maintaining the integrity of the property. Key skills and competencies Facilitated property maintenance issues including scheduling regular maintenance and repairs, negotiated contracts with vendors and conducted property inspections to ensure the properties were in good working order and well maintained. Communicated regularly with owners and investors on vacancy rates, tenant issues, the physical condition of properties and financial expenses. Performed thorough inspections to ensure buildings were maintained in the highest regard including the implementation of new building procedures. Created and maintained monthly written records; and project folders, maintenance repair files, personnel and building conditions, expenses, and rental collections. Assisted in bid solicitations and negotiations for capital projects, major renovations, and repairs. Compiled and analyzed perspective tenants’ personal and credit data throughout the application process. Professionally resolved tenant conflicts, including overseeing eviction proceeding. Collected rents, deposits and managed financial expenses, prepared commercial and residential contracts. Provided budgeting and reporting functions for owners; reports included keeping financial records for property operations, as well as creating monthly and yearly financial building budgets.
Counselor HeavenAdministrative Assistant
Jan. 1996 - Oct. 1997Greater New York City AreaCoordinated startup and developed marketing, sales and telemarketing strategies. Hired and motivated support staff. Organized and prioritized company’s’ daily workflow. Key skills and competencies Administrative duties; preparation of correspondence, word processing, preparation of weekly payroll, and management and supervision of support staff. Created and maintained company files, database, and contact list. Filter and distribute daily mail, arrange courier/messenger services, screen and direct calls, route messages. Collect funds for various types of payments and prepare payments for deposit. Implement marketing/sales plan and direct mail campaigns. Contact prospects and current students to generate continued interest in certification program.
The Law Office of David A. DorfmanParalegal
Jan. 1994 - Dec. 1995Greater New York City AreaPerformed legal research and provided written summaries of research papers, documents, complex agreements, and case law. Assisted in trial preparation. Provided support through telephone work and interaction with all professional levels. Key skills and competencies Handled correspondence, telephones, and supplies ordering/inventory. Maintained office files and databases. Proofread and edited all outgoing documentation. Conducted research projects and prepared written reports involving a myriad of complex legal issues. Assisted with gathering information through a series of interviews and form processes/research. Entrusted with daily delivery of confidential materials. Acted as liaison between clients and attorneys.
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