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Network Power<100 people
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United Kingdom
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Work Background
Senior Technical & G-NOC Engineer
Thuraya Satellite Telecommunications CompanySenior Technical & G-NOC Engineer
Apr. 2011 - Nov. 2022United Arab Emirates, SharjahG-NOC Engineer:  Monitor and inspect Ground/Advance Operation Center systems to detect operational issues.  Troubleshoot network hardware and software malfunctions, ensuring service continuity.  Analyze logs and reports, perform data comparisons, and provide preventive maintenance.  Generate daily KPI reports and ensure completion of daily operational tasks.  Create, compare, and install new databases, and reconfigure hardware as needed.  Address customer and departmental requests and complaints per SLA agreements. Senior Technical Engineer:  Coordinate with business partners, Sales, and Product departments to deliver products and services.  Introduce and promote new Thuraya products, applications, and solutions.  Support the sales bid process by responding to RFIs and RFPs.  Stay updated on market trends and competitor directions.  Provide training and technical support at events and conferences.  Conduct quality testing and simulation, report defects, and create release notes.  Collect technical requirements from business partners and end-users, delivering timely solutions.
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