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Network Power<100 people
Roles
🧨80%
Consulting
✔️60%
IT
📋60%
Assistant
Geos
🇿🇦60%
South Africa
🇺🇸20%
United States
Work Background
Moringa Wellness SABusiness Owner
Apr. 2024South Africa
LJL Business SolutionsBusiness Owner
Feb. 2019South AfricaSpecializing in: Webdesign & Hosting Graphic Design Social Media Marketing Business Document Templates Video Editing Mobile App Design IT Support (Hardware and Software) Network Management Search Engine Optimization
KPMG South AfricaOperations and IT Supervisor Forensics
Aug. 2018 - Feb. 2019South AfricaLooking after the daily Operations of our Forensic call Centre, including managing all IT related issues. Operational Duties Include the following: Managing and monitoring BU operations, including: Ensuring the BU is operational 24/7 All resource scheduling – including leave management/payments Controlling and tracking of shift reports and performance metrics Monitoring resource requirements and reporting on any gaps Recruitment and screening of new applicants Managing and monitoring IT for the BU, including: Ensuring IT systems are operational 24/7 Overseeing all IT requirements for the BU (hardware and software) Managing of all IT vendors (internal/ITS and external SP’s) Monitoring of all IT systems (FP, Mitel, Majuda) Overseeing the Call centre team and processes with regards to operational and IT processes Resolving and addressing any operational and IT related queries
KPMG South AfricaIT Operations Manager
Oct. 2014 - Aug. 2018Pretoria Area, South AfricaAs the IT Operations Manager for our Pretoria office I am responsible for the day - to-day running of ITS operations and ITSM.This includes the planning, leading, organizing and controlling of staff and support issues. This also involves handling any financial related items for the BU , such as setting the Pretoria ITS budget. I am also the BMC Footprints Administrator for KPMG develop and maintain the internal SharePoint Portal for IT Services Managing the Business Unit’s: • Operational abilities, such as Service Desk, Administration and Technical ability. • Staff • Working with staff to develop a career path for them & providing feedback on their performance. • Conforming to the highest possible level of Client Service • To provide this within the opening and closing times of ITS, and in line with KPMG Policies and Procedures. • Ensuring all calls logged especially open, pending and long outstanding calls are managed effectively using the call logging system. • Giving the OPS Manager weekly formal feedback on the status of calls as well as ad hoc informal feedback. • Ensuring the local IT infrastructure is in good health at all times. • Ensuring the physical security of all IT assets and stock. That all stock is loaded onto the system and accounted for and stored safely. • Plan & implement local IT projects. Ensuring that the projects are managed and lead to a successful outcome. • Manage all IT downtime for the local office. • Communication between ITS national and the local office Directorship. • Setting of the IT budget for the local office. Also to ensure its accuracy and spending at the appropriate times . BMC Footprints administrator , used for the managing of our service desk environment
KPMG South AfricaOperations Supervisor
Jun. 2011 - Oct. 2014Johannesburg Area, South AfricaI am the Operations Supervisor for the IT Team in JHB. Looking after Sevicedesk and Regional Support
Omnia HoldingsGroup IT Operations Manager
Oct. 2008 - Jun. 2010Bryanston• Manage the IT Helpdesk • Service Delivery Management • Technical leadership for support engineers • Technical escalation for the support engineers and problem solving • Assistance with the development of support standards • Back office server and network support • Managing Helpdesk resources • Technical assistance to users • Maintain and develop intranet in sharepoint. • Manage IT procurement procedure and IT Procurement team • Manage Supplier relationships and SLA’s • Compile Daily, weekly and monthly reports • QAD Support • Project Management • Research on new Technologies and procedures
Softline PastelNetwork Administrator
Oct. 2007 - Sep. 2008Pretoria Area, South AfricaProvide internal and external network connectivity through the configuration/designs to remote sites and selected partners and prepare necessary documentation,Ensure network plans are compatible with other computer systems,Implement network security measures,Maintain all relevant license information and documentation for network devices,Maintain and monitor network security ensuring best practice is applied and investigate / troubleshoot any faults/errors as well as take appropriate action,Monitor and maintain the Microsoft cluster availability,Report on network performance and usage,Compile planning preventative maintenance schedules,Provide Second Line support,Provide an ongoing management and high-level support of systems,Monitor all IP systems such as DNS, e-mail platforms, web, database/application servers and server security,Provide internal/external support for high-level operational and architectural issues,Use scripting/programming skills to implement utility programs or integration systems necessary to support system,configuration, recovery, capacity planning, reporting and performance management,Work with vendors during hardware and software system evaluation, acquisition and implementation,Work with product managers in defining and evaluating Internet Protocol-based products and services,Implementing and maintaining OS, network and application security and systems-monitoring solutions; performance-tuning and capacity planning; troubleshooting hardware- and software problems; acting as a liaison to vendor support, tracking and installing new OS and firmware releases and patches and working with development to deploy and support all third party applications,support the day-to-day operations of DNS, Database and application/middleware servers
DatacentrixIT Support Engineer
Jul. 2007 - Oct. 2007SamrandDesktop support Manage Backups All IT Related support for the Site Configuration and Installation of PC ‘s Manage user accounts
DatacentrixServices Scheduler
Jul. 2004 - Jul. 2007SamrandManage a team of 20 Engineers Schedule Resource availability And allocation Manage Escalations Manage SLA performance of The team Mange Overtime for Services Department Manage stationary for the department. Manage Escalations Monitor & Manage Aging report Schedule calls and follow up With Engineers General Admin tasks Train new Engineers on HEAT And familiarize them with Company Procedures
AbbottNetwork Administrator
May. 2003 - Mar. 2004Kayalami• Ensure that users can communicate efficiently and effectively with each other and worldwide using current email, office and connectivity products. • Deliver first line support to Murex for all MFG/PRO systems. • Installation of computer hardware and software. • Perform scheduled maintenance and administration of the IT systems at Murex. • Manage hardware and software within area of technical expertise. • Perform software and hardware maintenance and upgrades when required. • Maintain an up-to-date knowledge of IS trends, techniques and technology. • To identify, develop and deliver training to users. • To provide support to IS Operations. • To communicate effectively with users within Murex, across Abbott sites and with third parties when necessary. • Purchase of computer hardware and software. • Maintenance/administration of the backup of network data. • Support of WAN links. • General network administration. • Develop and Maintain Intranet. • Writing of SOP’s and other related documentation when required. • Management and purchasing of printer consumables. • Maintenance of all IT related documentation. • Maintenance and support of Manufacturing / Production systems.
Department of Minerals and EnergyNetwork Adminstrator, Project Manager and Heldesk and Support Manager
Jan. 2001 - Apr. 2003Pretoria Area, South AfricaManage Network • System Maintenance • Problem Solving • Support on Systems • Configure Network • Monitor Network • Administer NT and Exchange • Manage Backups • Quality and Change Control • Installation and Config of all new software and systems • Manage internet access through DHCP User Support • User Requests and Requirements • Training of users • Support on Desktop Applications for users • Installation and configuration of user pc’s • Install software on pc’s • Specialized Support on BAS (accentsure) • Install and configure Pervasive and Magic system • Support on Persal Create and Document Policies and Procedures • User Policies • Mail and Internet Policies • Security Policies • System and technical Documentation Liase on Director Level Research on new products and trends Consulting Writing a monthly report on network activities Helpdesk Management: • Manage Helpdesk Procedures and Helpdesk Team • Coordinate how calls will be distributed • Administer Helpdesk System • Training of Helpdesk Team • Ensure that calls are resolved within SLA Times • Generate Reports on Helpdesk Calls and Support Issues • Write Procedures for the following: o How to logg calls and to who it must be delegated o Follow up procedures o First and second level support procedures
Visual AnalysisNetwork Administrator
Sep. 2000 - Jan. 2001MenlynPlanning and Installing Networks Provide Consulting Services to Clients Administering Networks Provide support on the Following: • Operating systems • Desktop applications • In house products Training on In house products As well as on windows and Office Manage Backups Creating and maintaining of System policies and procedures
Open Systems IntegraitionsSupport engineer and Systems Administrator
Jan. 1999 - Aug. 2000CenturionManage Helpdesk • Logg calls • Follow up on calls • Assign calls to support engineers. • 1 st line user support Assist in documenting and improving procedures Training and development of low skilled users Administer NT and Exchange Manage Backups Support all office product problems Install Software Manage Software Library
Open Systems IntegrationMonitoring Administrator
Oct. 1997 - Dec. 1998CenturionMonitoring of all Network Servers Managing Backups Administer of the following: • Windows NT • Novell • Linux Mail Logg calls with Helpdesk Manage Software Library In house support on Office and Windows
Saambou BankSwitchboard Operator
Apr. 1997 - Oct. 1997CenturionGeneral Switchboard and Admin Duties
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