Lisa Wiking - Coach, Trainer and Facilitator, LisaWiking.com

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Network Power<100 people

Roles

💰100%

Investor & VC

💸100%

Marketing

✨100%

Business Owner

Geos

🇫🇷100%

France

Work Background

Management DrivesManagement Drives Partner Consultant

Sep. 2023Hybrid

The Proven GroupHuman Skills Trainer

May. 2022Ballarat, Victoria, Australia · Hybrid

LisaWiking.comTraining Facilitator

Jan. 2016

LisaWiking.comStrategic Leadership and Business Consultant

Jan. 2016Designing and implementing Business Strategy for maximum growth Project and Change Management work - designing and developing processes and practices Business / Leadership coaching Small Business Owners Understanding complex issues and translating them into a simplified solution Design and deliver outcome-oriented workshops Build onboarding programmes and processes to maximise staff performance and engagement Create and Implement Recruitment, Enrolment and Leadership Programs based on the needs of the organisation

LisaWiking.comAuthor of Leadership Skills Reduce The Bills

Dec. 2015 - Feb. 2022Melbourne, Victoria, AustraliaAre you a leader of a small-to-medium sized team? Are you frustrated by a disengaged team? Do you lack confidence as a leader? Are you confused about how to create a productive environment? In "Leadership Skills Reduce The Bills" you will gain access to the simple 6 step-by-step process that will make you an effective and powerful leader. You will learn how to establish a profitable and successful team environment as Lisa Wiking reveals essential communication skills all great leaders must know. She uncovers the secret to discipline in addition to revealing the power of focus and having a clear game plan. Implementing what you learn in this book will enable you to reduce your staff turnover and increase your productivity and profits! "Lisa has spent over 10 years in Flight Centre Leadership roles, this book is a great result of her experience. It is a must read for people managers who work in a fast paced environment, committed to business success. With a down to earth approach, it's easy to follow, well presented and clearly defines key leadership skills. This book will give you the the why, what and how required to be a successful leader. Graham Turner CEO and Founder of Flight Centre Travel Group

Flight Centre Travel GroupArea Leader and Sales and Leadership Trainer

Jul. 2011 - Dec. 2015Lead 20 Stores to operate functionally and profitably, reporting on KPI’s daily Analysing data to meet business objectives, identify and implement solutions to mitigate risks Realigning and adapting to a constantly changing environment, whilst remaining committed to delivering an outstanding employee and customer experience. Design and deliver the necessary training to improve commission average for consultants and leadership skills in Team Leaders.

V3 Leisure Management and MarketingBusiness Development Manager

Aug. 2010 - Jul. 2011Melbourne, AustraliaEstablish and maintain positive working relationships within the industry and relevant stakeholders Research and analyse data to identify trends, opportunities and potential threats to achieving revenue targets Conduct regular strategic business reviews with existing clients Implement training programs and updates including face to face seminars and webinars Implement a sales calls plan to market and increase awareness of product Build a tribe of loyal and engaged advocates and capture market share

The Coaching Institute (TCI)National Operations Manager

Mar. 2008 - Jul. 2010Melbourne, Victoria, AustraliaDevelop and maintain a culture of success incorporating NLP principals Performance management Support and guide sales team to achieve monthly KPI's Project manage and execute 2-3 successful events per month Writing and Training delivery online via GoTo Meeting Customer Engagement and satisfaction strategy RTO Management and compliance Overseeing Human Resources, Marketing, Administration and Financial Management

The Coaching Institute (TCI)Franchise Owner

Apr. 2006 - Mar. 2008MitchamDelivery of Life Coaching to improve the client's life experience Business Coaching - Identifying business strategy and implementation to maximise profit results Executive Coaching - Educate and developed leadership skills for CEO's and General Managers Research and design workshops including Leadership and Culture development Training Marketing and Client attraction strategies Financial management and reporting Sales and delivery

Escape TravelTeam Leader

Mar. 1999 - Mar. 2006Melbourne, Victoria, AustraliaRecruitment of Staff Managing and ensuring the achievement of Business Profit Goals Management and delivering customer sales and service Managing customer complaints with solution-based focus Booking Domestic and International travel for customers Staff Training and development Staff performance management

Escape TravelInternational Travel Consultant

Aug. 1997 - Mar. 1999RingwoodOrganising and booking all travel requirements for customers including Flights, Accommodation, Attractions, Car Hire, Tours etc.