Laziza Isfakhanova - PR/Content Manager, Silk Road Samarkand

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Network Power<100 people

Roles

🔥100%

Startup Founder

💸50%

Marketing

✔️50%

Geos

🇬🇧50%

United Kingdom

🇷🇺50%

Russia

Work Background

Silk Road Samarkand Chief Brand Relations Specialist

Sep. 2023 - Jul. 2024Samarkand city, Samarqand Region, UzbekistanInteracting with the Hilton brand throughout the conversion of six hotels into Hilton Hotels phase one of the hotel conversion: 2x-*4* Garden Inn, 1x-5* Hilton Hotel. The hotels will be transformed in a subsequent stage. Close coordination with all departments and the Hilton's opening team. Initially designated as being in charge of several departments' pre-opening. We offered, extensively collaborated with, and developed everything in PIM and Rate Binder. contacted logo-design firms and asked for bids on their work. Working to address all Hilton Brand Standards violations in accordance with PIP comments. In collaboration with the Training Department, Hilton Standards are now being implemented.

Eclazy Owner & SMM Manager

Jul. 2019 - Jul. 2024Samarkand city, Samarqand Region, UzbekistanDesigning the social account and using advertisement tools on Facebook Adv. Regularly doing a mobilography to create content that sells. In a year, I located and interacted with more than 1000 locals. I also coordinated with other logistics professionals.

Silk Road Samarkand Manager of Internal Communication

Jan. 2023 - Sep. 2023Samarkand city, Samarqand Region, UzbekistanWorking with senior executives of a company, I managed internal communication and provided feedback to staff on a variety of issues. Maintaining employee engagement in business advances via developing organizational messages. I maintained and oversaw the internal and external communications channels for the organization in my capacity as internal communications manager. I made a plan to keep the platforms active and approved the content provided on the channels. By making sure blogs are uploaded on schedule and newsletters are distributed to staff, I also kept up with the editorial calendar. I conducted research and came up with phrases to inspire workers or share posts on social media.

Silk Road Samarkand Customer Service Specialist

Jun. 2022 - Jan. 2023Samarkand city, Samarqand Region, UzbekistanIn my role as an Guest Servise Specialist, I was in charge of managing a staff of employees, helping coworkers with their administrative tasks, and welcoming clients. My main responsibilities are to effectively handle client complaints and difficulties, as well as to train the team of employees on how to provide exceptional customer service. I also oversee office upkeep, which involves keeping everything tidy and adequately stocked with necessities and supplies. Daily operational tasks: • Managed facility policies; dealt with insurance and billing and addressed guests’ concerns about the renewal and expiration of their insurance. • Verified VIP reservations and kept an eye on daily departures and/or arrivals. • Complete restaurant POS reports and hotel night audits, empty all hotel staff members' cash drawers, and do daily cash drops. • Manage the day-to-day activities of the front office, which includes the front desk, bellboys, customer service representatives, and PBX. • Completed weekly staffing schedules that adhered to department payroll budgets and were based on productivity analysis. • Used property management systems to make both individual and large-group reservations in accordance with booking recaps. • Reviewed financial transactions to make sure that expenditures are allowed and within the budget, and monitored budget and payroll records.