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Work Background
DeloitteBusiness Systems Analyst -Core Business Consultant
May. 2022Arlington, Virginia, United States● Spearheaded an API integration for a child welfare system that automated payment calculations, ensured secure data exchange, and streamlined payment adjustments based on care level and child-specific needs. ● Led a ServiceNow enhancement project for FEMA, integrating a virtual agent chatbot to streamline their enterprise help desk system. This resulted in 40% decrease in ticket resolution time and cut down on agent turnover. ● Facilitated process mapping initiatives, identifying operational pain points and developing user stories for to-be business processes for application modernization, positioning Deloitte as a leader in innovative migration solutions.
● Achieved 94% acceptance rate in UAT for over 500 requirements by collaborating with cross-functional teams and managing the nonfunctional requirements team, enhancing overall project quality.
● Monitored and optimized the workflow process using Azure DevOps as an agile management tool, ensuring smooth transition through stages of open, pending approval, approval, implementation, and validation, resulting in streamlined operations and improved process control..
LeidosProgram Analyst III
Dec. 2019 - May. 2022Washington D.C. Metro Area● Analyzed requirements, procedures, and problems to automate or improve the existing e-learning management system SAP Learning Hub. This resulted in 25% increase in automated solutions that ensured the effectiveness of the tool and aligned with client-specific operational needs and goals.
● Created a dashboard and analysis tools in Excel to analyze remote workforce productivity and attendance for FAA leadership, leading to a 15% improvement in productivity through data-driven adjustments to remote work policies.
● Enhanced FAA electrical engineer safety preparedness by coordinating and facilitating over 1000 hours of webinar-based safety training, improving technical knowledge and operational safety standards. ● Managed and prioritized product backlogs, tracked team performance, and developed product roadmaps aligned with stakeholder vision, contributing to the strategic direction and success of e-learning management system initiatives.
AccentureWorkplace Operations Specialist
Mar. 2016 - Dec. 2019Reston, VA● Drafted detailed documentation, analyzing data, and supporting strategies to meet diverse client requirements; facilitated the successful execution of complex projects, reinforcing client confidence and satisfaction.
● Conducted UAT utilizing HP Application Lifecycle Management. to track, analyze, and summarized operational processes, providing insights for continuous improvement.
● Facilitated demo planning sessions and assisted in both sprint and release planning sessions. Facilitated team breakout sessions during sprints to ensure proper commits for user stories and dependencies.
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