Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
✔️70%
IT
🖥️47%
Data Entry
🧨23%
Consulting
Geos
🇺🇸17%
United States
🇮🇳11%
India
🇬🇧5%
United Kingdom
Work Background
Stealth Startup Agentic AI Enabled Professional ServicesBoard Advisor
Mar. 2025
Cornerstone OnDemandVice President - Professional Services (Global)
May. 2023 - Apr. 2024United Kingdom1. Steered the services organization through a significant transformation following an M&A, resulting in a 30% increase in operational efficiency.
2. Aligned the services business with the SaaS model globally to enhance customer experience throughout the customer journey, leading to a 25% increase in customer satisfaction scores and a 20% growth in recurring revenue.
3. Architected and launched a strategic plan that introduced three new service offerings and secured five new service implementation partners, contributing to a 40% increase in market share.
4. Instilled a culture of innovation and collaboration, resulting in a 15% increase in employee engagement scores and a 10% improvement in retention rates.
5. Shifted the business model from a cost center to a profit center, boosting profitability by 35% while managing the P&L and collaborating with the financial planning team.
Cornerstone OnDemandInterim Global Services Head - CSOD & SumTotal
Feb. 2023 - Apr. 2023United Kingdom- Directed global service operations across multiple regions, optimizing service delivery processes and improving efficiency, which resulted in a 25% reduction in service delivery time.
- Led a team of 200+ professionals through a period of significant organizational change, enhancing team productivity by 30% and increasing employee retention rates by 15%.
- Implemented new customer service strategies, raising customer satisfaction scores by 20% and reducing customer complaints by 35%.
- Developed and launched new service offerings, contributing to a 40% increase in revenue from the global services division.
- Spearheaded cost-saving initiatives, reducing operational expenses by 18% while maintaining service quality and meeting all key performance indicators (KPIs).
SumTotal Systems, LLCGlobal Vice President - Professional Services
Jul. 2021 - Apr. 2023United Kingdom (Remote)1. Spearheaded the global services team in a turnaround, boosting revenue by 40% and profitability by 35% with a new business strategy.
2. Launched a new service offering, improving customer retention by 25% and increasing NPS by 15 points.
3. Pioneered a cultural shift that reduced team friction by 30% and built a cohesive 'One Team Culture'.
4. Built strong stakeholder relationships through 50+ meetings and quick responses, achieving a 90% satisfaction rate.
5. Implemented process improvements that cut operational expenses by 20%.
SumTotal Systems, LLCSenior Pratice Director - Professional Services
Mar. 2019 - Jul. 2021EMEA1. Established enterprise-wide best-practice standards for client communication, achieving 95% customer satisfaction ratings and reducing client escalations by 35% 2. Led cross-functional teams of 25+ professionals in delivering complex multi-million dollar projects, achieving 98% on-time delivery within budgetary constraints 3. Engineered transformational business initiatives, securing 11+ global enterprise deals valued at $13 million, driving 35% year-over-year growth in division revenue 4. Orchestrated regional practice expansion and scaled hybrid delivery model across 3 markets, expanding market share by 55% while reducing operational costs by 30% 5. Galvanized cross-functional collaboration through integrated communication platforms, resulting in 25% improvement in team productivity and 18% increase in employee retention 6. Directed professional services operations across multiple high-growth regions, managing complex pre-sales, consulting delivery, strategic partnerships, and P&L accountability, driving 45% increase in regional revenue 7. Architected and executed comprehensive strategic roadmaps aligned with organizational objectives, consistently exceeding performance targets by 150% annually 8. Developed and implemented enterprise-grade standard operating procedures framework, improving service delivery quality by 40% and achieving 98% client consistency metrics 9. Conducted comprehensive market analysis and competitive intelligence to identify emerging growth opportunities, resulting in 3 new service lines and $5.5M incremental revenue
SumTotal Systems, LLCPractice Director - Professional Services (EMEA)
Mar. 2017 - Feb. 2019EMEA1. Engineered foundational business development initiatives, securing 6 global deals valued at $7.5 million, driving 25% growth in division annual revenue 2. Orchestrated practice operations and pioneered hybrid delivery model, expanding market share by 40% and reducing operational costs by 20% 3. Galvanized team collaboration by establishing communication channels and processes, resulting in 15% improvement in cross-team efficiency and 10% increase in employee satisfaction 4. Directed professional services division in high-growth region, managing pre-sales activities, consulting operations, partner development, and cost center management, driving 30% increase in regional revenue 5. Architected strategic plans to meet organizational goals, consistently surpassing yearly performance targets by 120% 6. Created scalable standard operating procedures framework that improved service quality and established consistent client delivery standards 7. Analyzed market trends and competitive landscape to identify business growth opportunities, leading to sustained revenue generation and market expansion
SumTotal Systems, LLCEngagement Manager - Professional Services
Nov. 2013 - Mar. 2017EMEA1. Oversaw 150+ engagements during delivery, ensuring 100% compliance with the PMO requirements.
2. Controlled resource levelling by tracking program priorities as necessary, achieving a 20% reduction in excess utilisation and a 10% cost saving on HC.
3. Crafted project plans by coordinating tasks across five departments, leading to a 25% increase in project efficiency and a 15% reduction in project completion time.
4. Produced monthly reports detailing budget variances and financial discrepancies, improving financial accuracy by 30%.
5. Supervised project progress, propelled identifying and addressing potential issues or delays, which resulted in a 20% decrease in project delays and a 10% improvement in on-time delivery.
Apropos Consultancy LimitedManaging Director
Aug. 2012Solihull, UK1. Led a team of 50 professionals across multiple departments, enhancing cross-functional collaboration and increasing overall productivity by 25%.
2. Spearheaded a comprehensive restructuring initiative, optimizing operational workflows and reducing overhead costs by 30%.
3. Directed the development and implementation of a new business strategy, driving a 40% increase in market share and achieving a 20% growth in revenue year-over-year.
4. Managed a portfolio of projects, consistently delivering on-time and under budget, with a 95% client satisfaction rate.
5. Oversaw financial planning and analysis, implementing data-driven decision-making processes that improved profitability margins by 15% and reduced financial risks by 10%.
6. Certified Business Profit Coach for SaaS & Software Development companies run by Entrepreneurs - 11-200 HC & $1M to $15M ARR
7. Pursuing ILM7 certification in Executive Coaching from Actuate Global
Wipro TechnologiesSAP Program Manager
Mar. 2006 - Aug. 2012London, United Kingdom
Sun MicrosystemsProgram Manager (Professional Services)
Mar. 2002 - Mar. 2006Bangalore, India
Informatics Education Ltd.Senior Training Manager
Apr. 1999 - Feb. 2002Hyderabad Area, IndiaIT Training Management, Cost Centre Management, People Management, Operations Management, Financial Management, Pre-Sales Management
STG International LimitedTraining Manager
Jan. 1996 - Jan. 1999Hyderabad Area, IndiaIT Training Management, Operations Management, People Management
AptechTraining Specialist
Jan. 1993 - Jan. 1996Hyderabad Area, IndiaIT training and corporate training
Intch is a Professional Networking App for the Future of WorkSee more people like MURUGAN on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1131093 people
15
Managing Director @ Streamfield Business Support
24
Founder @ Bentley Mills
16
Consultant @ systematic management solutions
201908 people
24
Freelance Consultant, Coach and Creative Writer
16
Health and wellbeing consultant @ Rapha Therapy and Training Services
21
Managing Director @ Pioneering Impact