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Work Background
Nexus Dx, Inc.Quality Assurance Manager
Nov. 2023 - Apr. 2025San Diego Metropolitan AreaLed quality systems and compliance functions at a medical device manufacturer, driving audit preparedness, regulatory alignment, and workforce training while serving as the primary contact for inspections and continuous improvement efforts.
DCN DxQuality Assurance Specialist
Aug. 2022 - Aug. 2023Carlsbad, California, United StatesAdvanced quality and compliance initiatives by improving training systems, tightening CAPA effectiveness, and elevating supplier qualification practices to support inspection readiness.
Biora TherapeuticsQuality Specialist
Feb. 2022 - Dec. 2022La Jolla Shores, California, United StatesOversaw training and document control systems as MasterControl administrator, driving quality system maturity and ISO 13485 certification readiness in a fast-moving biotech environment.
DexcomSupervisor, Training and Quality Assurance
Apr. 2019 - Feb. 2022Greater San Diego AreaDirected QA training transformation during rapid domestic and global scale-up. Led LMS implementation and built frameworks to support long-term quality compliance, career development, and audit preparedness.
GreatCallLead Trainer, Customer Service
Apr. 2018 - Apr. 2019Carlsbad, CaliforniaDesigned and facilitated training programs to support new product launches and employee development initiatives. Introduced post-training evaluation tools to assess trainer performance and course effectiveness, leading to continuous curriculum improvements. Implemented data-driven refinements to training strategies, resulting in a 20% increase in new employee retention. Developed baseline skills assessments to identify knowledge gaps and drive targeted upskilling initiatives across teams.
Scripps HealthPharmacy Systems Analyst - Network Management
Aug. 2017 - Apr. 2018San Diego, CaliforniaLed EPIC EHR and Pyxis ES system training to support seamless hospital-wide implementation and user adoption. Served as subject-matter expert (SME) for pharmacy software and hardware platforms. Applied root cause analysis to resolve cleanroom environmental compliance failures, restoring regulatory standards. Developed an internal pharmacy technician training program to address staffing gaps, establishing structured lead roles and onboarding pathways that expanded the candidate pool and accelerated new hire readiness. Recognized for proactively identifying operational inefficiencies and building sustainable, employee-centered solutions.
MedImpact Healthcare Systems, Inc.Supervisor, Benefits Configuration
May. 2015 - Jul. 2017Greater San Diego AreaLed the turnaround of a critical team managing pharmacy benefit configuration for the organization’s largest client. Established the enterprise-wide HOME (Hiring, Onboarding, Mentoring, Education) program, improving employee retention by 27% and work quality by 36%. Designed and facilitated leadership development workshops to strengthen internal talent pipelines. Directed enterprise projects that integrated pharmacy benefit design enhancements for strategic accounts, including Kaiser. Recognized for building sustainable systems that improved talent acquisition, onboarding, training, and employee engagement across the organization.
UnitedHealth GroupSupervisor, Trainer, CPhT
Dec. 2011 - May. 2015Carlsbad, CaliforniaSupervised and trained pharmacy technician teams, optimizing operational performance through structured training programs. Developed standardized corporate training materials to support regulatory compliance and quality objectives. Delivered over 100 training classes with a 99% effectiveness rating based on post-training evaluations. Streamlined prescription entry, controlled substance verification, and order fulfillment processes to enhance quality, compliance, and operational efficiency.
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