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Network Power<100 people
Roles
💸60%
Marketing
✨60%
Business Owner
🧨60%
Consulting
Geos
🇮🇹20%
Italy
🇺🇸20%
United States
Work Background
Talent Axle LtdDirector
Oct. 2024New Zealand
Talent Axle LtdDirector
Sep. 2024New Zealand
Premier Staffing SolutionsChange Management Consultant
Dec. 2023 - Sep. 2024Auckland, New Zealand
TradestaffLower North Island Area Manager
Dec. 2022 - Jan. 2024Lower North Island, New Zealand
TradestaffWellington , Branch Manager
Nov. 2021 - Dec. 2022Wellington Region, New Zealand
TradestaffTeam Lead - Wellington
Feb. 2021 - Nov. 2021Wellington, Wellington Region, New Zealand
TradestaffSenior International Recruiter
Jan. 2020 - Feb. 2021New Zealand
TradestaffInternational Recruitment Consultant
Feb. 2019 - Feb. 2021New Zealand
Out of the box furnitureManaging Director
Jan. 2017 - Jan. 2022Cape Town Area, South AfricaAchievements:
Increased profits by 350% by spearheading Marketing Platforms, Administration Streamlining, Wholesale Relationships and Client Retention and expansion.
Earned exceptional ratings and testimonials from clients Exceeded sales goals by at least 100% for 2 quarters in a row, through due diligence and exceptional turn around time. This was also due to strong communications and administration system.
Cultivated trust between Out of the box furniture and stakeholders.
Multi Tasking through multiple projects and production lines.
Task and Duties:
Implementation of a new administration system and production system and management thereof.
Analyse key aspects of projects to evaluate, the factors driving results and summarised results into presentations.
Risk Assessment and Risk Plans Populate Gnatt Charts from information provided , varying from different departments.
Assist with the management of the life cycles of products and projects
Management of constraints and limitations
Analyse contract performance for bids, budgets and forecasts.
Create market and customer-specific marketing solutions for managed brands.
Facilitated inter-departmental communication to effectively provide support.
Developed methods to establish and clarify customer objectives.
Clear Project and Production Reports Management of Production List and Project timeline
Reduce and controlled project and production expenses by improving stock control that are deadline oriented as well as management of project budget.
Worked directly with Project Manager, Quantity Surveyor and Production Manager to achieve : Satisfaction Ratings, Manufacturing Deadlines, Large Sale increase, Low Return Rate
Just Property Hermanus - Overberg and Just Property Amanzimtoti - Durban South CoastDirector -HR and FICA Compliance
Apr. 2013 - Sep. 2016Overberg and Durban South CoastAchievements:
Increased revenues by 60% within the first year of both Regions.
Exceeded annual sales target by minimum of 20 %
Hired over 15 sales representatives within the first year.
Great Staff Retention
Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by
55%
Facilitated inter-departmental communication to effectively provide support.
Built strong client relationships and provided high value-adding services, resulting in a 15% company market
share increase.
Both Regions won awards in Top Commission Earned
Overberg won Top Sales Office in 2015 and 2016.
Offices received Clean Audit By FICA and EAAB ( Estate Agent Affairs Board)
Tasks and Duties:
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security
Practices.
Risk Assessment Assist with Lifecycle of different projects Assisting with management of Project Schedules Implementation and Development of Policies and Procedures, in line with legislation. Coordinated department schedules to maximize coverage during peak hours.
Development of Administration Systems.
Property Management and coordination. Management of sales, letting and administration team of 15-25 personnel. Developed a comprehensive training program for new sales associates.
Planned and directed staff training and performance evaluations.
Worked closely with conveyancing Attorneys ( STBB and DVH Attorney Firm) Reviewed operational records and reports sales and determine profitability.
Monthly and Quarterly Reports to Stakeholders and COO FICA Legislation enforcement CPA - Consumer Protection Act enforcement Built relationships with customers and the community to establish long-term business growth.
Quarterly attend Regional Meetings and Head Office Training
New Approach MarketingMarketing Account Manager
Nov. 2010 - Nov. 2011Date: 15 November 2010 - 8 November 2011
Duties: Managing 25000 customer adverts on
Facebook.
Designing adverts for companies on Facebook
(designing the images and marketing their
products/services in adverts.)
Handling demographics of adverts. Ensuring
correct target market is being hit.
Researching customers companies and
potential target markets for adverts.
Auditing all adverts monthly.
Handling customer complaints as well changes
made to adverts.
Mystery shopping and creating spreadsheets
for Mystery Shopping.
Handling confirmation calls with customers
who have signed up with company.
Saving all recorded calls.
Securing payments with overseas customers
over the phone.
Creating Ad words on Google for customers
and setting up the budgets.
Handling different marketing packages.
Ensuring Sales Manager has correct ‘deals’ for
sales staff.
Marketing Accounts: Monte Casino
Manhattans Club
Computicket
Lisoff Fashion Design Collage
(some of my main accounts)
Reason for Leaving: Relocating to South Africa
New Approach MarketingSouth African General Manager - Public Officer
Sep. 2010 - Mar. 2013Manchester and Johannesburg Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
Completed documentation and logs each day and generated weekly reports detailing activities.
Researched complex problems and resolved issues in a timely manner.
Coordinated department schedules to maximize coverage during peak hours.
Responded to customer requests with friendly, knowledgeable service and support.
Capitalized on upsell opportunities with new and potential customers.
Scheduled appointments with service professionals.
Adhered to all confidentiality requirements at all times as well as legislation as per South African Law.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Strong leader of customer support staff.
Facilitated inter-departmental communication to effectively provide support.
Scheduled staff shifts to cover peaks and lulls in customer and client inquiries.
Trained staff on operating procedures and company services.
Provided accurate, specific and timely performance feedback for CEO’s and Directors.
Identified individual development needs with appropriate training.Updated customer orders from start to finish in an accurate and timely manner.
Maintained accurate records of past due client account activity.
Developed highly empathetic client and all around stakeholder relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Managed workflow to exceed quality service goals.
Managed KPI’s ( Key Performance indicators) Worked hand in Hand with Commercial Attorney
AG CellularPersonal Assistant/Administrator
Aug. 2009 - Aug. 2010Melrose ArchProvide high-level administrative support to the managing including managing schedules, appointments, and travel arrangements.
Act as the first point of contact for, screening and prioritising communications, emails, and phone calls.
Organise and maintain files, records, and documents, ensuring efficient retrieval and confidentiality.
Coordinate meetings and events, including preparing agendas, taking minutes, and arranging logistics.
Assist with personal tasks, such as errands, shopping, and household management.
Conduct research and prepare presentations, reports, and correspondence as needed.
Handle special projects and other duties as assigned by the Managing Director
Michael PayneFinancial Assistant
May. 2009 - Aug. 2009
Little SeedlingsAfter SchoolTeacher
Mar. 2008 - Sep. 2008
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