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Work Background
CoverMyMedsCertified Lead Quality Assurance Analyst
Feb. 2020Columbus, Ohio, United StatesAs a Lead Quality Assurance, I specialize in program health and customer satisfaction through effective leadership and process enhancement. I excel in cultivating a positive work environment and guiding collaborative teams. My role involves leading process improvement initiatives, enhancing efficiency, and empowering frontline associates. Additionally, I resolve audit disputes, utilize SQL to gather quality-specific data and efficiently manage workloads for a large team of quality analysts. I actively participate in projects and AI integration while ensuring resource availability and accuracy for our frontline team. Cross-functional leadership is my forte, focusing on exceptional customer service practices and maintaining process quality. In essence, I drive operational excellence, foster growth, and promote a positive workplace culture, contributing to organizational success.
ExamOne, a Quest Diagnostics CompanyParamedical Examiner
Dec. 2016 - Feb. 2020Westerville, Ohio
Ohio School of PhlebotomyAssociate Academic Officer
Oct. 2016 - Feb. 2020Columbus, Ohio AreaMy role at Ohio School of Phlebotomy Affiliated Schools, LLC included a variety of duties including, quality assurance, recruiting and hiring, ensuring employee training compliance, maintaining and updating training material, and upkeeping classroom material. Moreover, I was responsible for enforcing company policies and fostering a positive culture of compliance. A significant accomplishment during my tenure was the creation and implementation of a comprehensive company-wide quality assurance program. This program was instrumental in enhancing the effectiveness and accuracy of teaching practices in both the classroom and practical laboratory settings. Furthermore, it played a pivotal role in ensuring strict compliance with all state and federal regulations, underscoring the commitment to excellence and adherence to industry standards. My dedication to quality assurance principles and my ability to drive compliant practices make me a valuable asset for any organization seeking to maintain high standards and achieve regulatory compliance.
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